American Vision Centers

I was having issues with my contacts and I didn’t have enough to get me through the nextmonth until my next check up so I could use my insurance. I called to explain my situation and the ladies were super helpful on the phone. They made sure that I would have contacts for the rest of the month so I didn’t have to worry about going blind for a month. They were super helpful, resourceful, and they knew what they were doing. I couldn’t ask for more in an eye care receptionist and specialists.

I love this place, so far no complaints from me. The staff is very nice and so are the optometrist. They accept my insurance VSP and they have a large variety of styles to choose from. I’ve been coming here two years now (My son and I) and we always leave satisfied.

Checked with my insurance carrier, called this place to double check that they did indeed take my insurance, they made an appointment for me, I went to appointment, they took my S.S. number and date of birth, had me fill out forms, made me wait a half hour then came out and told me they took the insurance but not MY insurance. What? I might have just paid cash if they hadn’t put me through the B.S. the point is you should know who carries what before wasting guests time. You should make customer service your priority. Your in business act like it and treat even potential clients with respect. My business goes elsewhere and I have a bad story about YOUR business multiply that with every potential client that comes in your door.

I was forever handing people items to read the tiny print; everyone was fed up with my nonsense. I had a pair of Dollar Store cheaters, but those only carried me so far. Found this spot through Unilocal and so I made an appointment, had a thorough, high-​tech exam and discovered that my vision was great, but uhhh.yeah.I needed reading glasses because life is cruel like that.
The doctor was truly fantastic; waited maybe 10 minutes max to get everything started. After my exam, I strolled through their refreshing selection of frames. I mentioned that I wanted some old school, catseye frames and a very nice lady led me over to a display case where she pointed to these amazzzzing glasses. «Versace?! I can’t afford that!» Well, she explained to me, that actually, with my insurance, I COULD afford them. and so I snatched them up and sat down excitedly to go over the options and confirm my order. In poor judgment, I passed on upgrading my lenses to anti-​glare because, I mean, I’m only using them for reading, right? I passed on the bi-​focal/​gradualoption since I don’t need them for driving or television. Pffft. I was just all about lookin’ hella cute with my books. Got my frames, exam and prescription lenses for $ 111.00 (tax included). Soooo… after a day or two of wearing them I realized what an idiot I am. Turns out computer screens, cell phones, light fixtures… just about every d*mn thing reflects off of glasses! One trip to the grocery store, where I was repeatedly taking them off and putting them on to read labels resulted in frustration. I quickly realized just how extensively I read (books aside) and so I headed back here to see if there was anything I could do to rectify the situation.
As luck would have it, these sweet dolls, Linda and Lisa, told me all about their fantastic «re-​do» option they offer customers once a year on all new glasses. Those little extras such as anti-​glare and no-​show bi-​focal lenses (with my script in only the lower half of the lens) were still available to me at NO charge for the service or for the work involved. I only had to pay the same upgrade cost I would have paid upon my initial purchase. There are different grade levels of ‘anti-​glare’, so be sure to get the best. A week and a half later, I picked up my frames and wow! What a huge difference! Went on Etsy and got me a skull-​laden granny chain and now I can rock my Church Lady like nobody’s business.
Honestly, the staff here is stellar and everyone from the ladies at the counter to the doctor were a sheer delight. Love Linda, Diane, and Lisa; it was as if chatting with old friends. Additionally, a kind gentleman, Geron, helped me select a second, e Leopard style pair of frames for back up. The woman just ahead of me was looking for frames, tried them on, and then commented on how hideous they were… which I am ever so grateful for. Snagged those suckers right up. Since my insurance allows me a new pair once a calender year, after the New Year, my frames will be ready to be sent for lenses. They took the leopard pair off the floor for me, let me snap a pic of them, then placed them in a box and gave me a card with all the frame info on it. Lisa, Linda, Diane and Geron were truly fantastic, as was Dr. Atkenson; I highly recommend him. With my insurance applied, I got a thorough eye exam, two glass cases, 2 cloths, 2 bottles of glass cleaner and my snazzy new frames for a total spent of $ 281.00…including tax.
«Could it be Satan?»

I’ve been coming here for a few years now. I really like the Doctors but the people at the front desk are a different story. I showed up for my appointment and they «didnt have me down in the book» They always seem a little clueless.

This place was my goto growing up for my family since than downhill we go. Went there bought 500 buck Oakley frames plus 200 dollars in lenses. Broke a lenses at work came got it fixed all well picked them up saw a scratch on opposite side said something and they same they would fix it but have to order the lenses. Came to get it fixed with receipt for comp on lenses and repair guy trying to argue with me and being a jerk won’t be back go somewhere where they care about patients and customer service, and who does this repair guy think he is, if the boss says fix it who do you think you are coming at a customer like that.

Poor customer service, bad management. I’ll never go here again. This place looks like American Vision Centers but it is really American Vision Eyeworld.

American Vision Center in Oak Lawn has the best doctors and staff! Love all of the eyewear selections from all the designers along with the new contact lenses I just purchased, 1 day Acuvue define lenses! They make my eyes look amazing and enhance my facial features! Thank you American Vision for offering all of the new eyewear options!
Wendy F

Fantastic doctors. I started getting double vision last year went to a highly recommended optimoligist. She said I had eye strain and nothing more. One day I could not see at all my friend recommended American vision. With in ten min the eye doctor told me there is something going on you need an MRI. Sure enough he was right I have a brain tumor in the ponds of my brain. I have received cyber knife and the Nero doctors eye specialist said I can continue with American vision because he can’t do any better for me than they have done for me already. He said everything they have done for me with prisms is perfect. I owe them finding something wrong and not just writing me off as eye strain with out them my vision would have made me go insane. I trust them completely

I have been going to american vision center for pretty much my entire life, I first got glasses when I was 7 years old and I am now 26. I have always neen VERY HAPPY WITH THE STAFF. Tracy assisted me for my pre doc exams. and was very helpful and explained every test she was performing on me, she made me feel very comfortable. (I have very sensitive eyes and these pre tests tend to be difficult for me to handle) Dr. Walter is the Doctor I like to see, and he is very patient with me and has helped me through a lot of difficult times with my eyes. I have terrible allergies and tend to have issues from time to time and he always does what he can to fix any problems or concerns I may have. Overall, I love this office and even tho they do not accept my insurance I DO continue to come here because I rather pay more money and be happy than not happy!

I really didn’t have to much problem with the service here. I think the prices are very high and the quality of product low. I think I would have been better off at a discount 2 for 1 deal.

i agree with the last two reviews. I have been going here for almost 4years. I love the doctors there! They are the best. However, the support staff are very cold. The only support staff there i simply adored was (i forget her name) is no longer there.
Now I only get my exams there, but not anything else!

After reading the first review of this place, I agree with the review 100 percent. I have been going here a couple of years now and the problem lies with the support staff. Once you get to the actual doctors, they are the best people there. The support staff are very cold and unfriendly, just pay your bill and move along.