Hertz Rent A Car

Be VERY careful when dealing with this location — better yet, go somewhere else! I requested, and was TOLD I was given loss/​damage insurance. They never did a vehicle inspection before I left. Car was dirty — they had to pull garbage out before I got in. I put a decent sized scratch on the car, and being the honest person that I am, I told them. Find out they only gave me liability, and now I am responsible for repairs. They never gave me options of one policy or the other, and TOLD me I was 100% covered! My bad for not looking closer. Got totally blown off when I asked any questions, and was just told that someone would contact me — WHILE SHE TOOK ANOTHER CALL before I was done. Also tried to get me to pay $ 9.95 per gallon for gas, when I brought it back with MORE than there was when I started, because they had not filled the tank!!! Extremely poor customer service, and very unprofessional attitudes from everyone involved. Huge lesson learned here!!!

They didn’t have the car I reserved. Seem more concerned with getting their transport people off the lot with the good cars, cost more than expected which has happened at every location I have used and then four weeks later I get charged for running a toll in a place I have never been and not only was staff unconcerned the third party billing office wasn’t either. My AAA discount isn’t worth the hassle. Calvin was pleasant though.

I want to give them no stars for there horrible service!!! Charged me extra money way more then needed, however I am not dealing with them. Never go back again for there service. I wish I had that girls name, I do no that she probably very unhappy or no customer service skills whatever it is never going back again. I should have trusted my gut and never came back, lesson learned.

Hertz is far more expensive with mediocre cars. They always hustle you into getting something that costs more money yet it’s a clown car. Not to mention they are slow and your car is never ready. Furthermore they hold different amounts on your credit card for different individuals. I usually come to them only if i can’t get anyone to take me to National. Lastly don’t expect to use a coupon if you didn’t deserve it 24 hours in advance. On a more positive to note the staff is average and friendlier than the Blue Island location.

Don’t count on your vehicle being ready on time. Also, don’t expect to get what you had rented!