Nancy J Koss

I have been going to this salon for over 10 years. Nancy was my original stylist, but when my work hours conflicted with hers, she suggested Maggie Torres. I have been her client for about 3 years. I get compliments on my hair color and cut almost everyday. She is awesome! I also receive facials from Adrianna. People tell me that my skin is radiant. I love this salon!!!

I was very happy with the first time I went to the salon. however the second time was another story, when I made my appointment I asked if they were able to do it it when I showed up I waited 30 minutes to be seen to be told that they couldn’t do it I was very disappointed and left. Maggie told me she did not have enough time and that she had other clients coming in.
If you are over 60 I am sure you will enjoy the salon.

The two stars are solely based on the receptionists Caitlin and Kristin was the other receptionist I believe. They were very rude when communicating over the phone. I would’ve given one star but the facial I received was nice so that other star was for the super nice esthetician. Also, the salon might want to think of a heater in the «lobby». I realize it might be hot for the hair stylists with the blow dryers but for clients waiting it’s way too cold. Maybe that’s why the receptionist has a heater by her. Further, the salon might want to have a smoking policy for their staff. I don’t want to walk in and smell cigarettes from the receptionist. Even though she was super nice, still this is not something clients want to smell, especially if they’re waiting while sitting in the cold.

I got my hair done here a while back ago. I was a little disappointed in coming to this salon, as I really wanted to find a new place where I can get my hair cut and colored and come back to on a regular basis. Unfortunately, this will NOT be that place. I called the salon after seeing they had some decent reviews online and wanted to give them a try. I told the receptionist that I saw that they had a special on Groupon that was for a haircut, style, Moroccan Oil and FULL HIGHLIGHTS.
Anyway, cut a long story short, when it finally came down to putting in the highlights, the hair dresser mentioned that they didn’t have enough time to do full highlights and it would look better with just doing some parts of the back and sides of my hair. I was a bit taken aback by what she said, but she already started the process. So, I then mentioned to her that the Groupon said for FULL highlights and she then told me that if I don’t like how it comes out, I can come back another time to get more, but it would be an extra charge.
After that, I’m thinking to myself, why would I want to come back, when you didn’t take care of me as your new client the first time around? Yeah, I’m sure the Groupon is cheap and normally highlighting costs more, but the whole point is trying to BRING CUSTOMERS in and give them good service, so that they can COME BACK. I felt that I was taken advantage of and they did a bait and switch. They advertise a full service, when you’re barely getting half or not at all. Not only did my highlights not come out right, but the so-​called «haircut and style» was non-​existent. The cut I requested I didn’t even get. My hair looks flat and boring. She put no texture or effort into the cut, making it nearly impossible to style it the way I want. I basically walked out of the salon looking exactly the same as I walked in. $ 70.00 bucks and a whole lot of time wasted. Oh, well. You know how the saying goes, «You live and you learn.» I will not be back.

I went here yesterday, I had a groupon for a Full Highlight, haircut, style, and Moroccan oil treatment. My appointment was with Desire and she really did a wonderful job on my hair. I wanted a pretty heavy highlight with blonde and she gave me exactly what I asked for. This was amazing because I’ve been to at least 5 different stylists in the past year and everytime I ask for a heavy highlight I never get it. I will definitely be going back to see Desire in the future. Nice salon, reasonable prices, and a great new stylist.

The only reason this place gets 4 stars is because of Jordan. She is five stars, unfortunately everything else was not.
My best friend and I were about to buy the Groupon for this salon so we called to make sure there were times available the following day. We were able to schedule appointments. Then we realized the Groupon was only for two stylists at the salon so we called back to verify once again. Somehow they double booked Liz to fit in my friend and I opted to not buy the Groupon and was lucky enough to have Jordan.
On our way to the salon we were discussing how neither of us had ever had such a great experience that we went back to the same person. Jordan definitely changed that. I usually avoid the awkward small talk. There is nothing awkward about her, however. By the time she was finished I wanted to invite her and her husband on our weekend Valentine’s Day trip. She was awesome. She also did an amazing job on my hair. She was honest and not afraid to tell me why something couldn’t work. I live on the North Side of Chicago and work in the north suburbs, but I will be going back, only to see her.
My friend on the other hand… She was shampooed by a lady who looked like she was angry at the world and apparently sprayed water all over her face. Then she got a half-​assed hair cut because the stylist was also finishing high lights on another customer. She was not very friendly and didn’t listen to what my friend wanted at all. We don’t know of it was actually Liz’s fault or the salons, it was just disappointing.
I have heard stories of people with Groupons being treated differently. They should be looking at it as a way to bring in new business. She will never go there again because of the way she was treated.

Made an appointment for a cut and color. I was nervous as I had never been there before. Desiree was my stylist, she was right on time and didn’t know what she was getting into with my long curly hair but she handled it so well. My appt was 3 hrs and she never made me feel like she wanted to rush. The whole staff was nice. I will he back in 6 weeks for sure!

Just ok. This Salon was recommended to me by a co-​worker. When she mentioned the name of the salon, I knew I had seen a deal on Groupon, so I went and bought it. That first visit went well enough. The deep conditioning treatment was really nice and Stephanie was really nice as well. My only problem was that you could barely tell I had gotten my hair cut at all! She didn’t really cut as much length off as I wanted and the layers didn’t turn out how I wanted at all. I think she saw that I wasn’t completely happy, so she gave me a coupon for a future visit and suggested maybe I bring a picture the next time. I’m not one to complain and my hair still looked nice, so I went on my way. Now several months later I was in serious need of a cut and wanted to take MAJOR length off, so I decided to give this place another shot (especially since I still had the discount to use). This time I even brought in a picture of my hair from a few years ago to use as a reference. Once again, she was very nice, but my hair does NOT look anything like I wanted it to! I tried to be more specific this time, but to no avail. So, while I didn’t receive a bad hair cut, I definitely didn’t receive the cut I wanted on either of my visits, so I don’t think I’ll be going back.

I bought the groupon for the hair cut with oil treatment and thought everything was great! My haircut was with Stephanie. She was very nice and easy to talk to. She gave me exactly what I wanted. I’m not sure what they’re prices are like without a groupon but I would definitely recommend them!

My friend and I both purchased a Groupon last week for the facial, hand and eye treatment with the hot stone massage. She called and booked our appointments on Thursday for Saturday morning, telling the receptionist we both had a Groupon. They called her on Friday to confirm our appointments for 1000 and 1100. I walked into the salon, and was greeted with cheerful hellos. I was asked if I wanted a beverage and a donut, which I thankfully declined. My friend arrived first for her appointment, and waited 10 minutes for a previous appointment to end. As i was waiting for hers to end, I watched a wedding party getting their hair done. The stylists did a great job. Those girls all had amazing hair. An hour after my friend went in, she came out with radiant skin. Then it was my turn. Lori was awesome! My face is glowing, and I am more relaxed. The girls at the salon were very nice and accommodating. I read previous reviews and was apprehensive about going in and using my Groupon, but my experience was excellent. I will be going back.

I bought a group on for the spa package: facial, hand and eye treatment with a mini hot stone massage. I called and scheduled an appointment for today. I received a confirmation call yesterday. Well, I walked in to the salon today– was told my appointment didn’t exist and they were completely booked. I practically showed the receptionist the call log on my phone proving someone had left me a voicemail the day before confirming my appointment. Then, I was told «I must’ve been accidentally erased» from the schedule book. The receptionist apologized several times– she seemed the only one that cared, and said «I believe you.» I was offered nothing to make up for their mistake by the assistant, she just said «sorry about that» and walked away to let the poor receptionist handle the issue.
I called the salon when I got home, and asked to speak to a manager. I received a call back from the technician. She told me that she directly spoke with me and I canceled my appointment. I told her No I didn’t several times, and even said why would I show up if I canceled? Then she proceeded to tell me while laughing, «Maybe a friend is playing a joke on you?» What???
Needless to say, I will NOT be going there again.
I actually called Group On to obtain a refund on the voucher because I do not want to go there after this.

I am a Groupon shopper and I went in to see Stephanie. She was nice and offered me coffee, water and wine. I mentioned the word Groupon and I got the sense that I should hush up, other sylists looked in my direction as if they didn’t want their customers to hear. My appointment was rushed and my hair wasn’t even completely dry when I left. This is a nice place that I may or may not try again. I feel like they try too hard to be upscale, snooty faced. You can be upscale AND down to earth Nancy Koss.

I am rewriting my review as Unilocal decided my previous 5 star review along with 21 other great reviews weren’t relevant… really Unilocal?Nancy Koss is a top-​notch local salon with spa services offered. Stephanie does terrific hair cuts and color and has been able to help my grow out my hair which most stylists haven’t been able to do in years! Adriana’s facials and waxes are terrific as well. A perfect neighborhood salon & spa for me. Convenient hours as well.

A great local salon with spa services. Stephanie is a top-​notch stylist who has helped me grow my hair out (something most can’t do properly :) and she recommended a terrific color I’m very happy with. Adriana does great facials and eyebrow waxes. I’m very happy with the talent and the salon — close to home too.

A little late, but better late than never.
I have been going to the same stylist for about 15 years, as a 20-​something I am all about the deals and thus purchased the Groupon for a haircut and moroccan oil treatment. As always, I am anxiety ridden when I go to redeem a Groupon because the establishment is not always so willing to redeem them, but this was not the case at Nancy Koss!
Stephanie was not only my stylist but my gal-​pal while I was there. She was so calm, patient, and easy to talk to and my hair – gorgeous! I have been back for several additional haircuts, like I said better late than never, and have loved each one of them! What a phenomenal salon!

I recently got married, and after months of growing my hair out and not dying it, I decided I wanted to update my look. I must have sat on Groupon for days comparing salons. I’m new-​ish to the area and was hoping to find a good hair stylist the area and I think I may have found it! This salon had the most reviews across other sites such as Yellow Pages and Citysearch, so I decided to go here. I’m glad I did!
I purchased the largest package, which included a haircut, style, Moroccan Oil treatment, and full highlights. I was able to get an appointment within two days of purchasing the Groupon. My stylist was Stephanie and she was wonderful! My appointment was very long and she was very patient and friendly. I originally wanted burgundy highlights in my hair but she advised against them and we went with light brown highlights. I’m very pleased with the color! The haircut also looks fantastic and she did exactly what I asked for, and re-​confirmed it a few times as well. I was also offered water, coffee, or wine.
All in all, a very relaxing day. I left looking and feeling fabulous. The salon is very laid-​back, comfortable, and not pretentious at all. I highly recommend this salon if you’re in the south suburbs!

Grouponer’s — do not be afraid!!!
I live on the SouthSide, but due to our lack of quality salons, I travel downtown to get my hair done.
UNTIL I saw this groupon. I wanted to give this place a chance. Very happy I did.
I called before buying the groupon (²⁄₂₈) asked if there were any appointments for the full highlight package available, whenever. She said ³⁄₁ (aka next day) at 2:30 with Stephanie. SCORE
Reasons why you should go here:
Stephanie is amazingly talented and friendly!
She didn’t scowl when I asked her for a FULL set of highlights. Ladies, if you saw how much hair I have, you would know how reassuring and comforting it is to have someone ENJOY what they do.
Really clean and friendly atmosphere. It isn’t frilly, but they have drinks and granola bars for those long visits.
I left looking P E R F E C T.
KEY: All the girls working had SUPER cute hair (that’s always a good sign)!
My hair is looks soooooooo amazing. I can’t stop looking in the mirror and also had to go straight to Unilocal to let everyone know!

Just got my hair cut by Nancy. She was wonderful. This was my first time going and was very pleased with the service. Would definitely recommend to a friend.

Absolutely fabulous!
I called here at the recommendation of my friend who’s mom used to work here back in the day. It was close to our wedding venue and hotel where we were getting our hair done, so it seemed like a match made in heaven.
I worked with Jessica on my makeup and she was wonderful! She listened to the history of my skin, took my concerns about oilyness into consideration and she did a great job with my makeup. I wasn’t that happy with my eye makeup after my trial so I told her that and we went a different route and everything looked great! Jessica was all about listening to what I wanted and making sure I loved my makeup.
Jessica and her colleague worked on my makeup as well as my mom and two of my bridesmaids and we all looked glamorous. I am really impressed with the job that they did and I’d go back here again if I ever find myself in need of a makeup application.
The ladies who did my in-​laws hair also rocked. Their hair looked great and I think they were really happy with the results. Definitely a great experience and I am really, really happy with the makeup and the hair.

I had been going to this salon for about a year because my mother was already a client and almost everytime that I called for an appointment, I got an unprofessional person on the phone who could not figure out head or tails on how to schedule an appointment, then they would get frustrated with you, the caller, because they couldnt get it together. I continuously ignored this because the hair stylist, Jordan was really nice. She was a little lazy and never took any initiative to do anything with your hair unless you specifically and directly asked, and she never suggested anything new for you, but was good at what work she actually did.
Anyway, I made an appointment for 4pm and called Nancy Koss to say that I was running ten minutes late. The receptionist made a loud, irritated sigh on the phone and simply put me on hold, never even replying to my statement about running late. After she came back on the line, she immediately told me that we would have to reschedule, would I prefer next Saturday or Monday? «Excuse me, I said nothing about rescheduling», was my reply. She again rudely made a loud sigh as if I ruined her day and put me on hold. She came back and told me that ten minutes was too much of a delay and I needed to come in another day. By this time, I am 2 minutes away, my child is at the sitter, I cannot just «reschedule»! So, I proceeded to use some foul language, hung up and walked into another salon 2 miles away on Cicero called the Hair Room. Never again will I patronize Nancy Koss, they are rude and do not appreciate their clients!!!