Arrow Locksmith Service

Had excellent service at Arrow. Broke my key in the ignition of my car and I drove over to their shop and they were able to get the broken part out and, make me a new key. Very small charge. Very pleasant to work with.

I had very good experience with one of the locksmith that fixes the lock for my business.

I hate to one star a business like this, especially what seems to be a mom and pop, but customer service is quite important to me. I walked in and the older lady behind the counter was assisting another customer. I stood behind the gentleman, waiting but she at no point acknowledged me. She wasn’t rushing around busy or anything of that sort. She was taking her time as she made plenty of small talk with the guy in front of me.
I stood there for 5 minutes, which wasn’t very pleasant as this place doesn’t smell well at all. I considered leaving, but decided to take a seat. At no point did she say «Hello», or «This might take awhile» or anything of that sort. I sat in that chair for another 10 minutes or so (holding my breath), and decided to leave as a couple of other customers arrived. She didn’t acknowledge them either while I was there. She didn’t even look in my general direction to give me an opportunity to say «hello» or ask a question. Personally, I felt it would have been rude if I interrupted to ask a question while she was tending to another customer. Although I’m sure that would have been fine, as she wasn’t particularly polite herself, I don’t see the point in wasting my money at such places. I’d rather go elsewhere.
There are some situations in which it’s pretty reasonable that a person would not, or would be unable to, acknowledge a customer. This wasn’t one of them. While she joked on and on with the guy ahead of me (who seemed to be someone she knew), it wouldn’t have taken but 2 seconds for her to look over and say «Hi, I’ll be right with you.» I won’t be back.

«TAKE THE MONEY AND RUN»…should be the theme song for Arrow Locksmith. A rude man named came to our brand new house to rekey several locks and we were charged $ 400 for less than one hour of work. Arrow Locksmith claims that they guarantee all of their work. This proved to be a FALSE statement on their part. After 2 weeks, my gate lock stopped working and they refused to come out to even look at. The lady who answers their phones was EXTREMELY rude and she actually started screaming at me. Arrow Locksmith claims that they offer prompt and courteous service at very reasonable costs. Based on my experience, this was not the case at all. I would definitely recommend going elsewhere for your lock and key services. These people are toal rip off artists and extremely rude to boot! The services they claim to guarantee are a total joke! While the «locksmith» was doing the initial work, he told me himself how slow business was lately. So, I found it very odd, that every time I tried to get him to come fix my broken lock, he was ALWAYS busy out in the field. It seems to me that these people really just care about making a quick buck and not being of any service to their customers once they have been able to take their money and run!!!

Great place and great people! They helped me re key an old lock with an even older key to surprise my wife. They are experts in every sense and they’ve won my business. I’ll never so much as have keys copied anywhere but here.

We are long time customers of Arrow Locksmiths for both our business and our home. They are responsive and know the how to keep my old locks working like new. Their are responsive to emergencies and arrive when they say. These are good people to work with and we recommend them.

Arrow Locksmith is a blast from the past. There is nothing fancy about this place, and it seems to be family-​owned, judging by the elderly gentleman who waited on me and the handwritten signs. I’ve been here twice. Once to make a copy of a motorcycle key, and once to fit a mortise lock with a skeleton key. I was impressed that both requests met success. Turns out, my lock was painted over, so the gentleman took apart the lock and freed it up. He commented that the lock was made by a company that went out of business during the depression. I was charged $ 15: $ 7 for labor and $ 8 for the key. It seemed a little pricey to me, but I figured it was probably reasonable for the specialized knowledge about the antique lock. The only negative is that the gentleman started working on my lock without commenting on the price of the service, and I expected that he would give me an idea of the charge before performing the work.