Enterprise Rent-A-Car

I feel that I was discriminated against by Bryan W because he never gave me information that could've saved me almost $500.00. A person of another race was offered the information regarding insurance that I was not.

Good service, processed everything with quick speed and a great price. I highly recommend it.

Many times the renting of a car can be a bad experience but not at this location.
We needed a 15 passenger van to take some of our youth group to a concert. About a week in advance I made the appointment online and an agent from Enterprise contacted me the same day to verify.
There were no hidden fees. I put a little too much gas in the tank when I dropped it off. The on duty manager gave me a «gas card» to offset the amount.
Close and convenient to my office. Will use again!

To start, I rent from Enterprise a lot for business reasons. I rented from the Oak Park IL. location for a month at a fixed rate I was happy with. I needed the same car for extended time beyond that and the manager kicked up my rate 100 + %. One would figure into trying to keep your customers happy and keeping them from sliding over to the competitors, a business would appease their clientele an inch or two, correct? Incorrect. Sad to say, I will not rent from this company again.

Saved about $ 200 coming here as opposed to another competitor. Excellent customer service. Arrived when they opened at 7:30 AM and they had smiles on their faces and got us taken care of in less than 5 minutes. Upon returning the car, my husband was offered a ride to the train (as we do not have a car) so that he didn’t have to walk. Car was nice and clean. Rented for a week and didn’t have any issues! Got us where we needed to go for the holidays :) Thank you Enterprise.

By Far one of the Worst Experience with this Company! Okay So Nov 28 (sat thanksgiving weekend) my parked car in Front of my home got rear ended by one of their rental car (2016 jeep wrangler) The driver who apparently was not an authorized driver of this car tried to to a hit and run ! That is already breaking a contract when a rental car is signed by someone to being the only key holder. Correct okay So Keep in mind my car is in front of my house so of course my parents are awaken from a big loud noise outside it is around 2 a. m so when my parents look out the window they realize they had hit my Car, so as soon as they see they went ahead and woke me up and tell me that the car that just hit my car was outside ! that’s when i must of raced out my house to go see what had happened so when i got out and started walking towards the jeep that had just rear ended my car was still in the corner, and slowly tried to drive away so that when i had to road rage chase him, I’m beeping beeping trying to have the driver pull over that’s when he rolled down his window and He pretty much looked either drunk or drugged african american man prolly in 30’s and a Female passenger which apparently to elco since the key holder being a female was not driving they wont pay for the damages on my car? Anywho so we exchanged words by a stop sigh and that’s when i tell him do you realize what you just did are paying for my car damages? And he goes what? Whatt? Alright pullover and so i did & but clearly his not in his right mind so this man wants to go head and drive off, so I literally drove after him for a block, that’s when i was trying to get a clear picture of his license plate so that said this guy is not giving up and i had to just stop going after them. That’s when i called Chicago police and made a hit and run report 30 mins later and of course the jeep wrangler bumper still by the accident scene and when they searched the car plate # it ended to enterprise Rent a Car rental (lombard), so i get a hold of the rental place i get send to elco to submit a claim which i stated what had happened and after 3 days they get a hold of the renter? Rlly she stated she was not involved in any accident and when she saw her car sat it was already like that and she claims she was the only access to the car keys, So is this ignorant lady is denying the hit and run and also breaking contract with the rental place for having that male drive the rental ofcourse she already deep in hole so all she can do is lie now, They are so lucky they weren’t caught by police that night because ohh boy would of been sleeping real warm in a jail cell ! They don’t leave me no choice to sue this lady now She’s about to have the run of her life, it is not okay it would be so easy to just admit the truth and have consequences for your actions grown as people karma rem that ! & elco if i can sue you as well i will because you aren’t dumb of course regardless your cars get fixed right away ! & your so smart in order to not get my car fixed which happened with their rental regardless of who was driving it, they will go head and take the rentals side even if you clearly have proof just for them to pocket their money ! Cheap as company not taking responsibility for their drivers actions. How can they have such dumb work ethic people doing claims or accident investigation when clearly all the evidence is on their faces. Ignorants most horrible company ever dealt with !

I’ve been renting here for several years but something bad has happened. The last 4 rentals i have arrived to find no cars ready and have had to wait up to an hour for a car to come back and get cleaned up. Also, when I have brought the car back I have had to wait in a long line to check in the car… no drop and go. I am giving up on this place even though the staff is nice and tries to be helpful. Headed to Hertz or Avis on Madison.

I have to say that the people working are ok. Poor section Of cars and trucks. But the car I received was dity the seats I don’t know what happen stained from something. The hours of operation come on what rental car place closes at 12 on a Saturday afternoon. Would only recommend if all other rental car were unavailable.

Go any where but here… call made a reservation, when we got there they were so unfriendly said we needed a bill, which they did not say on the phone, and they would not take a credit/​debit card… really strange… go to hertz on Madison… very friendly… they stayed open late just to help us.

If not for Diana, who I gather is the manager, this place would be a total disaster! Her calm and cool demeanor under pressure and stellar customer service skills were quite impressive. She was alone answering the phone, checking people in and checking people out, and did not falter once. I applaud her patience and dedication. She needs a raise, the girl did not even break a sweat! The young men who work there are, well, pretty inexperienced but pleasant enough. It seems to be a very popular spot, especially on Fridays, when it was a complete zoo. They pick you up and take you home, which is really helpful. Hard on them though, leaves them short staffed when it’s busy.

Horrible service. Called several times and was assured that cars was available for rental. When arrived, no car! Went to competitor and was very happy. Stay away.

Great customer service. Picked up a car last night which I think was used by a smoker before I got it, which doesn’t work for me.
Stopped by this morning and asked to switch cars. The manager took care of me and had me in a new car and out the door within 10 minutes. Friendliest, most helpful car rental place I’ve ever used.
Likewise, the agent last night was helpful and polite as well, even though they were slammed. Im shocked by previous bad reviews here, I’ve seen nothing but great and professional customer service.

Great customer service. Rented a car last weekend.
They greeted me and had my car ready. They even started the heat on a cool fall day and pointed out all of the important features. Smooth transition.

I rented for a couple of days in August. This was the friendliest, most professional car rental agency I’ve ever used. I called for a last minute rental and was able to get a minivan; they worked with me to try to find a lower rent; and when I picked up and dropped off, everyone was effecient and friendly (almost too friendly, but that might just be their Midwestern style, which is a little strange for an East Coaster).

AVOID, received wrong price quote and then wrong policy info. Manager Morgan hung up on me and then would not take my call. I can see no reason to use this office but if you do get everything in writing because they will deny it later. Cost me and additional $ 300. A poorly trained office of rude employees that are unaware of there company’s policys.

I have rented a few times for business with this location and company and have been treated with nothing but the utmost respect and consideration. The team at this location is very friendly and helpful — I will continue to use this location for my rental needs.

We currently own one car and typically don’t have the need for a second. Unfortunately with the recent passing of my father we needed a second vehicle to help with the various running around we needed. So we rented a car from Enterprise. John the manager set us up with a vehicle to rent. We came in on a Wednesday to get everything ready and fill out the necessary paperwork so that Thursday when we came to get the vehicle it would be a smooth transition. We came Thursday morning and Morgan helped us. Very cold and abrasive. Didn’t even greet us. We were told we need a most recent utility bill. I gave a print of what I had. Rudely he says this isn’t going to work I need the original. And he points to his computer and says unless you can print it from my computer. I thought to myself… how then is THAT an original and why is MY print out not sufficient?! He then turned to John the manager who said it was fine. Morgan seemed bothered that his decision to refuse our print out was denied by John. Nevertheless he continued with our transaction with an annoyed manner making an already sad time for us very stressful. A very unpleasant feeling. Then when we returned the car we found out our card had been debited $ 200! We were told it was going to be put on a hold! So here it is Monday and the money is STILL not back into our account. I called the store about an hour or so ago and spoke to John the manager. He claims Morgan refunded the money on Saturday and it’s up to my bank and there’s nothing he can do. So I asked if a receipt was generated and given to my husband so we can have that then to present to the bank and John became agitated and snapped and said Of course! We always do! You know we don’t hang on to people’s money just to hang on to it you know! Honestly, the nerve to be spoken to that way is not only unprofessional but uncalled for. Great way to run a family owned business. Especially great to know that your commercials say «we treat our customers the way they deserve to be treated» so what does that say exactly about how Enterprise feels about their customers.

I have no clue how the car rental industry «works.» I nearly fired a deuce in my pants when they quoted me almost $ 500 for a 3 day van rental! Seconds later, I called a competitor and they quoted me a price of $ 160.

Wish I had read the reviews before renting from this location. WARNING — DO NOT GO HERE! They rank ZERO for customer service. I was picking up a direct-​pay insurance rental due to an accident. This location demanded information that has never been requested from any car rental in my entire life of 52 years (insurance rental or personal rental) They wanted my employment information and two emergency contacts after getting credit card information. BTW — I have good credit. Clearly, they treat all of their customers as deadbeats.