Firestone Complete Auto Care

Horrible customer service wouldn’t honor warranty on battery I purchased after I told them I had to have my vehicle jumped 3 different times. If they have no intention on honoring a good warranties don’t offer them. I will never do business with nor will I recommend Firestone to anyone.

Ridiculously over priced. $ 100 just to inspect the car. What the hell is wrong with you Firestone?!?

If you want to be treated fairly, honestly and with respect go somewhere else.
1. Nobody told me up front that just for inspecting the engine light will cost $ 50. If I decided to go with the repair the $ 50 will be void. I think the $ 50 is fair but you should tell the customer up front what to expect.
2. When I refused them to repair the engine light the guy at the front desk was disrespectful, charged me $ 50 and made me wait 20 min before returning my car.

had an appointment, 10 seconds after I walk in and give my name, the guy tells me twice «we don’t have you in here.»
when I reached for my phone to get my email confirmation, then he miraculously «found it.»
why is that your first instinct, to make the customer feel as unwelcome as possible?
then when I presented the $ 19.95 coupon from their site, he immediately tells me it’s not really $ 19.95, there are a bunch of add-​on charges that will make it more. (not his fault, but bad company policy on that)
at the end, tells me my «check engine light is on»… it wasn’t.
I assume that was a fishing expedition to scare me into more repairs.
however my «oil change» light IS on, even after they did the oil change.
(no ackowledgement of that, nor any explanation)
overall, not a great experience.
UPDATE: i posted this review on their website as well, they took it down.
shocker.

I live in Oak ParK, close to everything and this Firestone is only a few blocks from me. Had my car towed there last winter, excellent service and brand new front tires from them. Had oil change there before also, today ²⁄₂ they were outstanding. Due to winter storm Linus, not only was I stranded in my driveway, lots of snow consumed my tires to the point where if I took off more than 45 – 50 mph my steering wheel would shake uncontrollably. I called them, came over and my car was sort out and back on the road in less than 30 mins and all for Free, they inspected everything then cleaned off all the snow in my tires/undercarriage…that’s what you call Excellent service. #RoyalHappyCostumer!:)
Go check them out, nice clean atmosphere also.

If I am calling you to see if you have a very specific product, don’t sell me on it and THEN look it up to see that it’s out of stock and then invite me to come in and look at your other tires. I do not care about tires that wouldnt fit my car. Be better at listening, stop selling me on something I cannot use.

went in 4 an oil change but ended up gettin 2 new tires as well. i knew i needed 2 new front tires but was prolongin it. george was very nice & gave me a deal, $ 200 for 2 new tires & the oil change. he also let me know i gotta get my front brakes fixed asap so im sure i“ll be back soon!

Had a new set of tires put on my 100K+ Acura. They checked the suspension for issues and found that I needed a ball joint replaced. They told me at the time all the other suspension was good and alignment would last. Right after I left I started hearing a noise in the other front tire (not the one with the new ball joint) that just got worse over a couple weeks.
Took it in, had them look at it and they took ownership of the fact that they had missed the faulty ball joint on the other side and did the repair for free. That’s exceptional service.

I came in today to get my oil changed and tires rotated… I called ahead and made an appointment… It’s been over 3 hours now, and my car still isn’t done… I understand things get busy. But I’m just trying to figure out what the benefit is to making a appointment? The staff is cool. Just hurry up, please!

This place is a rip off! I brought in my car to have them put on my snow-​tires, balance and rotate. I prepaid $ 145. Then they called me and said the rim was cracked and there were some after market rims for $ 800 that they could put on them. I did manage to find, for the same price, real manufacturer rims so I bought and brought them in myself. They charged me another $ 110 because supposedly they had to take the rims off again! i have no proof that the rims were put on the first time only what they claim. When I pointed out that they were ripping me off and I will not come there anymore the manager just turned around and left. I will never go here again.

I stopped by, out of convenience, for a late oil change Christmas week. Anthony was able to provide an accurate estimate and time frame for the work (5L full-​synthetic oil change, filters, tire rotation, maintenance 2, ect.). When I picked up my car, included with the bill was a quote for my next scheduled maintenance package & brake work. The pricing was better than expected, and the parts selected were quality. I dropped the car off around 9:30 and Anthony said they would be done by 3:00; the car was ready around 1:30. So that’s 2 for 2 on busy days end of December. I will be back for my next oil change. Maybe even sign up for the firestone card.
The only complaint I have about this place is the location of the water fountain. Stop inside and you’ll see what I mean.

Wonderful customer service is rare these days. Oak Park Firestone is by far one of the best I’ve ever visited. Thank you guys for continued excellence!

I brought our car in for the normal list of an oil change, tire rotation, alignment, etc. The staff was professional and the work appears to have been done as requested. My main complaint is that I was told they would call as soon as the car was complete, but they never did. When I finally called to check-​in, i was told it had been done for hours. You normally get a discount on oil changes if you have the Firestone Card, I have gotten the discount for several years at various Firestone stores by showing i have the card even though I pay with another card. This place insisted that I pay with the Firestone card, i declined, so I paid ~$ 35 instead of ~$ 24.

I have been going here off and on for the past several years, as I live locally. The main reason I go here is because the price is reasonable for an oil change when I use their credit card discount.
But every time… I leave with a bad taste in my mouth. Every time I come in they try to talk me into doing work on the car that I know it doesn’t need. I only trust my car service to the Auto Clinic — they always do good work, at a fair price, and only tell me what I absolutely have to change. Firestone gives me a list every time I change my oil of everything I need to do which is just bull****. The last time I brought my car in for an oil change I had just completed my 70K check-​up at the Auto Clinic and everything was perfect. Firestone gave me a list of $ 1500 worth of repairs/​updates that I needed! I told them how could my car be having all of those problem, when I just got 70k fix-​up and everything was replaced that needed to be.
Sheepishly… they just said, «Oh, sorry… maybe not…».
Today was just their usual dysfunction. Called ahead to make an appointment for an oil change. «Nothing’s going on… come in anytime.» I told them my name and that I’d be there by 3pm. I arrived early at 2:30 and they said I would need to wait 1 – 1.5hrs until they be able to start working on my car. Really?
That was it for me. My time is too valuable. And why work with people that just want to take advantage of you, even if the price is ok…
So I canceled my Firestone card today and wont be back.

Dropped my car off here late on a Monday night without an appointment to get the battery looked at. When I called the next morning to give further explanation they were already in the process of checking it out. I received a call an hour later from a gentleman named Steve who nicely & patiently explained all my needed repairs with associated costs. Had my car up and running before the days end! Could not ask for a better experience and will be returning for future repairs.

I have been going to Firestone for years (various locations, but this one for the past 5 years). I don’t believe I have ever been ripped off. Maybe I’m being naïve because it’s a chain. However my one problem is that they always underestimate how long it will take to get things done. That being said, I have never had any real problems with the work they have done and I do believe they try to be honest.

For the past four years I have been taking my cars to Firestone, but usually just for tires (and tire-​related issues) and oil changes (with two exceptions, see below). The service has been fantastic every time. For the past year I’ve been dealing with a customer service rep by the name of «Jesus,» who seems like a straight shooter. Twice in the past month I’ve gotten flat tires (two different tires, one from nails, the other from a piece of copper wire). On both occasions they fixed the flats and put them back on the car, and promptly returned the «donut» spare to its holding place, AND equalized pressure on all four tires — and they did this FREE of charge. Jesus told me that for as long as I own the tires, they will fix them and guarantee the flat-​fixes for life. He also gave me a free lifetime tire rotation deal, just because I’m loyal.
Two months ago, I got quotes from a few places on the standard 60K mile service. It runs about $ 800 for my car … Firestone gave me a very competitive quote, and so I went with them. They called a few hours later and told me that I needed new brakes (I already knew this). But he told me that I did NOT need new rotors. That in itself is a good sign, as many places will try to sell you rotors that you don’t need. I called around again and found that indeed they had quoted me a good price on the brake job. So I gave the green light on that too. They did a nice job with everything and even cleaned the interior of the car for me.
So I intend to continue patronizing Firestone, mostly for the routine maintenance stuff. I have a 1991 Saab for a second car, and I wouldn’t take it to Firestone. When I’ve tried to get basic things done there, they charge me just to look at it ($ 60 just to remove the parking brake console, which I can do in 5 mins. to see what’s wrong with the brake handle). Plus, I’d have to take the Saab into the shop on a day when their «lead tech» is working; apparently, he’s the only one who knows how to deal with a Saab. That’s kind of unsettling given how easy it is to work on an old Saab.
So my review is A-​OK for the basics. But I wouldn’t give them any really hard jobs to do, or entrust them with my Saab’s repairs.
–greg

Ripped off… do I have to say more?

We have been getting our car’s regular oil changes here for about a year. It is really close to us and they are quick and thorough.
I wouldn’t normally pursue writing a review on an automotive shop…
until 2 weeks ago when it was –20 and the car wouldn’t start.
We walked over and told these guys what the car was doing. They let us borrow their battery charger to try and start it. Didn’t work. Then the manager SENT ONE OF HIS TECHS walking with us (1 block) to where the car was parked. He got it started right away, and we drove over for diagnosis and repairs.
Seemingly VERY friendly and helpful manager and staff.
So we needed a new battery, alternator, and were due for an oil change.
Total costs: roughly $ 700
I just did some research online and we were DEFINITELY ripped off on the part and labor cost of the alternator.

Steer clear of this place.
We bought two new tires at Walmart in December. In January, our car developed a slight wobble in the front end. Rather than deal with the long wait at Walmart again, my wife took the car to this Firestone store, which is just down the street from our house.
Their diagnosis: three of our tires «were cracked and worn», and had caused the car to go out of alignment. Estimated cost to repair: $ 180, *not including* the cost of the three new tires they were trying to push on us.
My wife asked how a set of brand new tires could be cracked and worn. The salesperson said «you’ll have to speak to the specialist to get his diagnosis», and she did. The «specialist» was barely 18, and shamefacedly repeated the BS about the «wear» on our new tires.
Also, as an extra «service», they tested our battery. Guess what? It needed to be replaced!
Shysters, one and all. I wouldn’t go back there if it were free (which it most certainly WOULD NOT be).