Monaghan’s Towing

The guy who works the front desk claims his name is Rick. Put a «P» in front of it and you have a pretty good idea of who you’re dealing with. This guy takes customer service to an all time low! To say he is rude is much too kind. Do yourself a favor and avoid this company at all cost. And, Rick, get another job. This one ain’t working for you!

This is a terrible company. The people are extremely rude and not helpful. Hopefully they will go out of business soon and no longer be a plague on us poor consumers.

Just don’t do it. I needed to get my car towed from a mechanic, back to my house. I call up 3 days before I needed it towed to schedule. Guy on the phone was incredibly rude, like I was seriously inconveniencing him. He takes down the details and says «alright we’ll be there soon.» I correct him and tell him again, «no this is for Monday at 8am». He tells me he cannot guarantee a pick up time, they’ll get to it when they can.
Why would I schedule a tow in advance if it’s just going to happen whenever you please? He tells me, «I’ll put down for morning.» Great, thanks. He hangs up the phone before I can get another word out.
Not getting any kind of quote/​price, I wait an hour or so to call back with the hope of speaking to someone else. A lady answers and sounds nicer, and puts me on hold to get a quote. Come back and instead of a quote, tells me «$ 70 for hookup, $ 4 per mile.»
Monday rolls around and I’m waiting at home for the car. No idea when it will show up. Totally fine because who needs to go to work?
At 1030 the driver calls me. He can’t find the mechanic shop. I explain to him that I’m sitting at home waiting, and he’s picking it up from the shop. I have to give him all the info again. The guy is definitely not all there. Another review said he was drunk… definitely a possibility.
The car made it, took over an hour for the short trip. But looked relatively unscathed. Not enough to make up for the rest of the hassle though.

I had the misfortune of having my car towed here recently and I hope I never have to go back! «Chong», who answered the phone and was working the counter when we arrived, was too wrapped up in his movie to even glance at us. We sat there for a good 3 minutes before he looked our way and told us to «park our car». Mind you, there are NO marked parking spaces! So we return and say «hello» and he responds, ever so warmly, «Driver’s License and registration». I realize his job sucks and he deals with drunks all day, however I am not one of those folks and believe in good old fashioned customer service! He spelled my name wrong and I pointed it out, to which he mumbled «dodn’t matter» and that’s NOT me misspelling «doesn’t». That’s how the guy «talked». Rude ruder with a side of extra rude! If you need a towing company, I urge you to go somewhere else. ANYWHERE else!

I don’t know where to begin with this one. I guess I’ll start out with the fact that the driver that came to my house was possibly drunk or on some illicit substances, and was muttering nonsense and I couldn’t understand a word that he said. He took about a half hour backing the truck into the parking lot by my house, back and forth, endlessly, and then probably another 10 minutes once he got the car hooked up to load it. Then, we get to the Honda dealership, and tow truck driver takes another 30 – 40 minutes to get my car off the truck bed — meanwhile the Honda associate kept looking at me, wide-​eyed, and asking «What is he doing? What is he DOING?» At one point I started filming when I noticed that he was about to possibly tear off my muffler. The Honda associate stepped in and tried to help. Miraculously, my car was unloaded unscathed. All of this cost me $ 75 — not to mention it was to tow my car to a dealership that is less than a half mile from my house. Never again!