Walgreens

It would take me years to explain how horrific this location is, especially the pharmacy. To put it simply: do not expect to get your prescription without a problem (in fact you may not get it at all), do not expect to get anything on time and do expect to wait in long lines. Other than its convenient location it has absolutely no redeeming qualities.

If I could give this pharmacy a ZERO I would. The most incompetent, unprofessional individuals in our country, work at this pharmacy. My experiences are too long to even write about. Save yourself the headache and SKIP Walgreens altogether. Go to cvs or anywhere that may hire professionals.

I have been using this store and their pharmacy since Apr. 2015 and I must tell you the service gets worse and worse.
It’s takes hours to get a prescription filled, the staff is rude, and their is no sense of urgency. If you need a prescription in a timely fashion, I would not recommend this place.
Further, if you use this as your local odds and ends store be prepared for long waits. The front cashiers are also slow.
If you use this Walgreens be prepared to spend some time there waiting to be served.

Maybe the worst customer service ever.
My wife ordered photos on Snapfish for local pickup. Christmas cards, to be precise. 80 of them. For about $ 70.
The clerk at the store insisted she purchased 80 boxes which, at 20 photos per box, came to a total of 1600 cards. She was so overwhelmed at the thought of filling this order that she canceled it. Even after my wife assured her that all we wanted was 80 card, or 4 boxes. (After my wife waited ten minutes on hold, hung up, called back, was told to come in and deal with it, which she did.)
Mind you, even a little bit of deductive reasoning should have worked here. Did this employee really think that $ 70 would cover the cost of 1600 prints? That’s one helluva discount code.
We’d been warned by our neighbors to avoid this location. I was sure they were exaggerating. But this seals the deal.

Excellent service. Went 10 minutes to closing to pick up items from the pharmacy for a family member. This was on the evening of 7÷31÷15. I went thru the drive thru. The young, friendly African American female staff member was extremely helpful. The medication was scheduled for the morning but the doctor recently changed the dose and if we waited till the AM she would miss a dose. The staff member was very kind and filled it in a very timely fashion. It was greatly appreciated. She was smiling and friendly too.
This store is large, new, and clean. You can’t go wrong coming here!

I don’t know that I can write a review to express the years worth of frustration this nightmare scenario of a drugstore has caused me.
In my time of working with this walgreens some statistics:
1– The number of times I have witnessed someone given the wrong prescription with their name on it.
1– The number of times I have heard «we lost your presecription somewhere in the pharmacy» given as an answer to a customer who had waited for an hour.
1– The number of days a month I spend away from work at Northwestern hospital getting my pain medication filled because this walgreens not only never carries that sort of thing, when asked if they could order it I have been told «maybe 3 or 4 weeks but we can’t guarantee anything». I finally gave up, did some research and found an excellent Walgreens across from the Galter pavillion (hidden on the second floor). Sadly I waste the drive downtown and back to do it, but I have no other choice.
37– the number of times I have been told «we don’t have it» when I went to pick up my or my children’s prescriptions. Not narcotics, or anything odd, things as simple as amoxcicillan, prednisone. The supply chain situation at Walgreens is mind blowing. I have often wondered how many people die a year after being greeted with a shrug by a walgreens pharmacy clerk «Sorry ma’am we don’t have your heart meds, try calling around and see if someone has it in stock».
100 000 000 the number of times I have said «holy crap, a centralized corporation this size can’t tell me if another store has product in stock! They have no electronic way of seeing who had amoxcicillan in the area?! How are they still in business.
Nearly every time– Such as tonight where I was told it would be ready at 7:00, when was it ready, 9:00…did they call… noooooo they did not. Almost every trip to the pharmacy here results in one or more of the following, 1) Not in stock 2) Partially in stock or 3) in stock but…“wait did you use the online system? Sorry we are behind and haven’t checked, when was that supposed to be ready, 5:00, well even though it is 8:00 we haven’t started it, I will expedite it, why don’t you have a seat it will only be 45 minutes». Shame on me for not assuming this would happen.
Every damn time– I feel like the battered spouse, or the addict or the person who continues to go back to… engage in… tolerate…subject themself to awfulness, the shame of going back when I know it will just make me miserable.
Other things of note that are funny: Walgreens used to have a drop off window and a pickup. now they are one thing, so even if you are dropping off you have to stand in line for 20 minutes. They have a window and computers set up for the «EXPRESS PICK UP» and they have never once, for a moment, worked. I recently watched some poor guy try to use it. I suspect as a result of his misery they finally put «OUT OF ORDER» signs on it.
They need to find new management, they need to take a long hard look at how they treat their customers, which they are losing in droves, no one I have ever made refers to this place in terms that are anything less than hateful, and they need to double the pharmacy staff.
Avoid this place if you have any other option. Pure concentrated anti-​customer awfulness.

Worst customer service I have ever experienced. Couldn’t get through to anyone for 10 minutes when the pharmacist finally picked up, she told me I needed to be more specific and put me back on hold without even letting me know… Terrible service! I transferred out immediately!

The Pharmacist is very helpful and knowledge. They offer the pneumonia immunization. I was able to get that immunization quickly. She counseled be on all my medications. I would definitely come back and wait to see that pharmacist.

The pharmacy department has very friendly staff members. They always have my medication in stock. The pharmacist and the technician are alway saying «welcome» and «thank you». It is so nice to see a smiling face every time I come to pick up a script.

Worst Walgreens pharmacy and customer service I have ever experienced. Avoid this place at all cost.

worst pharmacy ever and i mean ever… listen to the comments they are there for a reason

It has a great selection of items and is a sharp looking store. If that was all you needed from this pharmacy/​convenience store, this place would get 5 stars. Unfortunately the pharmacy and check out always have long lines. Parking is pretty annoying with a few dedicated spots to electric car spaces and web pickup.

Worst Walgreens Pharmacy that I’ve been in the whole United States… they want you to wait 2 hours or more to pick up meds… None of the machines in the health portion work… AlwAys a super long line… Hours not convenient for people who want to run errands before or after work…

Seriously the worst pharmacy ever. Scripts are never ready on time. No one ever answers the phone, or follows up with the doctors when they say they will. They never call with questions. They just wait till you show up and then tell you to come back in an hour. One shift doesn’t pass information to the next shift.

I am only giving 5 starts the the nurse Colleen at the minute clinic. She was amazing. Super nice, friendly, and genuinely cares about everyone. The best employee there.
As for the cashiers, I’m sorry you’re miserable working at Walgreens for the rest of your life. But while your stuck there, put a damn smile on your face and lose the attitude. Miserable.

The pharmacy is horrible. I highly recommend that if you have seniors in your family, you get their meds elsewhere.

I like this walgreens. It is open and clean and also has a modern design on the interior and exterior. I like to come here because it is two blocks from my place. You can grab all the essential non-​food items. You can also pick up those last minute greeting cards or a quick bottle of wine. The wine is of a decent selection as well.

This is as good as Walgreen’s get. Its the new image. The new look. The minute clinic. The drive through. The larger selection. The bigger grocery area. The better sales.
This is Walgreens renewing its brand and actually looking pretty sharp.

«Every Walgreens is the same». Well, maybe.
Yes, they all have pretty much the same products. But, what stands out for me are smooth floors, architecture, (granted it’s not Frank Lloyd Wright material… but still) and cleanliness.
As a former stockboy, who spent hours «facing» product on the shelves, sweeping floors etc., I can’t help but notice these things. (Memory burn)
I
was surprised to see the offerings of fresh fruit and vegetables… but really, who’s going to say, «hey buddy, don’t forget, get me pack of Marlboro lights, a Snickers bar, red bull and… a Granny Smith apple».
Anyway, good for Walgreens for keeping a good bit of the façade and original building, instead of the cookie-​cutter stores it usually builds.

This is the new location for Walgreens previously located at Clinton and Madison in Oak Park.
This building is especially notable because this is Walgreens first store heated with geothermal energy. According to the story in the newspaper, heat exchange tubes go down 650 feet into the earth.
Other store fixtures are from recycled materials.
Store is also unique because of façade restoration on 2 sides. Props to Walgreens for both of these things!
Inside is cheerful with usual drugstore things and many new grocery items including fresh fruit and sushi.