1. When I got there, I had to wait 10 minutes before I was seated, because employees lingered on talking to a leaving customer. They were also very snappy in their manner. 2. They didn’t cut my hair well. I asked for a very simple hair cut, which was short on the sides with longer hair on top. After taking a shower at home, I inspected my hair closely and it was not uniform at all. I was frustrated in both performance and service.