ORNL Guest House

This is a hotel operated on the territory of Oak Ridge National Laboratory (ORNL) by Paragon Hotel Company:
(You only get to stay in it if you are approved for a visit to ORNL.)
Summary:
Pro’s: reasonably priced, overall clean (except for forest bugs), mostly comfortable, close to everything at ORNL, especially to SNS, mini-​fridge and microwave in the room.
Con’s: forest bugs are unavoidable if in season (lady bugs, stink bugs), the personnel is not proactive to take care of problems, rooms (with two queen beds) are on a smaller size and don’t have much space to put your bags.
We stayed for several nights in November of 2013.
When we arrived to it in the evening of Wednesday, we were not warned of any problems.
Once we moved into the room, we discovered first that it was infested with lady bugs (I could count more than 20).
[If you never lived where lady bugs can be a problem, beware, — they are very annoying, as the land on you while you sleep. Actually, those are usually «Asian lady beetles» (orange and black variety).
]
Once I called the front desk, I’ve been told that indeed «some rooms have them», and they can move us into a different room. The other room initially had only a few of them, so, we decided to stay, as we were tired and had to wake up early. But in an hour, I could count more than 10. In addition to those, we found many stink bugs.
When we tried to use the bathroom, it turned out that the hot water was absent. I called the front desk and was told that he circulating pump is having problems, and it turned off, but they can turn it on if I inform them after we are done using the water. Why weren’t we informed about that when we moved in? We could have moved to a regular hotel in town.
I asked if the hot water would be available in the morning, at 6am, the front desk lady assured me that it will be. In the morning we woke up to find out that there is not hot water and were told that the pump is not working. It was only next morning when I spoke to the manager when I learned that it was wrong information: the water heater was the problem.
We also experienced that the mini-​fridge was locked and the bathroom sink was backed up and filling up if the water was running for 30 seconds.
So, in the combination of the evening and the morning, I reported all these problems to the same front desk person, who said the she will place a maintenance request. In the evening, we found that nothing (except for the hot water) was fixed, and the lady bugs were not vacuumed, as we were assured is being done every day.
They did not even replenish the supplies of the shampoo, conditioner and the soap that I took with me in the hopes of catching a shower elsewhere during the day.
I had to talk to a manager and to describe all the problems again. She apologized and told me that the lady-​bug problem happens for the 2^nd year, and they don’t know what to do. She assured that the rest of the problems would be fixed as soon as they had access
At the end of the day, we had an apology letter and a rather pitiful bag of a few things: 2 crackers (or mini-​pretzels?) + 1 – 2 slices of cheese, 4 pieces of mint chocolates and two regular chocolate candies, two bottles of water, — a mixture of Halloween and wending machine leftovers.
I would say that after a night without hot water and a big bag of problems, a self-​respecting hotel manager would offer the night to be free. (I had a free night offered for much fewer problems elsewhere.)