Marching Maids

I hired Marching Maids to clean my condo in order to get it looking good to sell, and I was amazed at the spectacular job they did. I had a question on which cleaning I should choose, and the owner got back to me that evening with the answer to my question. I was able to easily book my appointment online, and I received a reminder email the day before as well. The ladies who cleaned my house were on time and did an AMAZING job. My house has never been this clean. I have two dogs who shed and I have been sick so I haven’t been able to clean my house very thoroughly, but I am so incredibly happy with the job they did. I highly recommend! Worth all five stars.

It was a daunting experience moving into a house with 5 individuals I had never met before. The experience of subleasing is scary, especially when I’m all of a sudden surrounded by dirty fauna I’ve never smelled before in my life.
I called Marching Maids in hopes of having a reasonable cleaning service aid me in my troublesome thoughts concerning the current state of the house. I certainly talked up the mess as I wanted to make sure they would allocate the necessary resources for the money I was about to pay.
Zac quoted me at 150 $, for which I agreed, and then told me he’d have two maids out to my house. He later notified me telling me that there would only be one maid coming… I thought to myself «How could he send only one maid after I described how abominable the mess is?» Anyways, being the agreeable person I am, I gave him the benefit of the doubt and gave some acceptance to his business «acumen», assuming the one cleaner would do the job right.
By the end of the cleaning, I took pictures of the job «done» because I didn’t think it was possible that the cleaning was actually finished. Overall it was the kitchen that was cleaned and detailed, dishes and silverware put back neatly. No apparent displeasure with that job, but the bathroom is where it really got me. There was stains left all up and down the shower sliding doors. Knobs and shower head still had calcified stains, including the device used to change a bath to a shower. It was laden with visible green stains, of which I was still petrified from when taking a shower. Apparently I have a week to call back and if I am displeased with the service I can get a free re-​cleaning. Oh, so more work for me… for the money I already paid. Customer service? Non-​existent.
The business model is inherently flawed and seeks to receive returning customers based on faith. Since for me it was a one time experience, I feel as though he took advantage of that and hustled me based on the dire situation I was in. I never received a call asking if I was happy with the service, so 6 weeks later when I opened up some free time I followed up with Zac on the phone.
I made sure he understood the situation and what I felt about it. He continued to banter about how I should have called him earlier, and that he «TOLD me that I would only have one maid, and that he «TOLD me that she used over a gallon of bleach and was looking for me in the house to get a better idea of what she should clean but couldn’t find me». The amount of cleaning supplies used to get the job done should be of no concern. I paid hard earned cash for said service and subsequently am unhappy with the service. Zac did not try to ameliorate the situation, he just TOLD me a lot of things that I did wrong, which led me to this review of business meritocracy.
I wish Marching Maids the best of luck for procuring future customers, as I was completely put off and unsatisfied by said services.
Displeased.
Would not recommend.
Ask me for more detail if you’re concerned with efficacy.
Cheers,
Ian
*(Pictures of mess even after «cleaning» to be added soon)*
Housemate Testimonial: A housemate of mine did not even notice cleaning had been performed until someone told him about it 3 weeks later.
2 stars because the cleaning lady I’m sure put a lot of hard work into cleaning the places described. It was simply not a job for 1 person… *cough cough* Someone needs a little more gracious intent.
I don’t want to feel like this when I deal with a business. I would be happy with a re-​cleaning or a partial refund. –_–

What an amazing team! Extremely professional, timely, and attention to detail! I am now a regular customer.

If you want a great way to clean your home. Marching Maids is the way to go.
I have used them twice now and no complaints.
They definitely earned a loyal customer.
Thanks

This is the best cleaning service I’ve ever had clean my house. After the holidays I had them clean my kitchen, living room, and three bathrooms and they did an amazing job. Awesome service and very professional. I highly recommend and I will be having them clean again very soon.

My husband and I are rarely home and I could fit in some few hours to clean the house every week. We had the pleasure of Cesar and Leticia coming to our house for a good hour to get in the cracks and crevices that I may have missed; and oh boy! That hour could do wonders! They really utilize whatever time they have, they are easy to communicate with, punctual and so quick. We are spoiled by Cesar and Leticia and highly recommend them even if it means to have them come once in awhile to help with the cleaning.
The website is straight to the point and easy to use, if there are any questions– it is only a call away. You need to book Marching Maids! You won’t be disappointed!

Was staying at my aunt’s house in Santa Barbara for the weekend, helped her look for a cleaning service in the area since she just had surgery and been recovering… Wow! What else can I say other than I’m amazed! Used the online chat service to ask a few questions I had, booked a cleaning service right after, and these guys showed up on time the very next day. The cleaning team was very professional and effective, they cleaned every corner of the house possible. No question this is the best cleaning service I’ve hired/​experienced so far. Pick them for your next cleaning service, from my personal experience, you won’t regret it!

We had our home clean and I have to say, it was the best cleaning we have ever had. We have 2 big Alaskan malamutes and we have fur everywhere. Once they were finished, our place looked like we had no animals. Attention to detail was amazing!!! Very personable and easy to talk to. Website is extremely user friendly and very easy to book. I would absolutely recommend them to my family and friends.