NTB

I’m surprised at all the negative reviews. We’ve had great luck with these guys. My son started using them last summer when we received a coupon for a $ 19.99 oil change. They were prompt, very polite, and didn’t try to up sell him.
I used them a months ago to change the oil on my new car, and they were very upfront about the cost. I made the appointment online and everything went smoothly.
I actually signed on now to review today’s service. My son’s 18-​year-​old truck needed new front brakes. We thought we could just change the brake pads this weekend and send him back to school. Unfortunately, the rotors were also shot, and everything was too rusted to remove. When I called NTB – on a Sunday at 2pm – they guy said «Sure, bring it in.» They gave us an estimate of $ 350, about what we were expecting. They were finished with it before closing time, saving us a ton of headaches for the work week, and the bill came to $ 316.
We’ll be back.

Very spendy and lacking customer service. Brought me vehicle in for some brake work. Bill was huge for common parts and easily accessible areas needing repair. I was given a wide ranging ballpark verbal estimate instead of a detailed written estimate as I was later informed I should have received. My repairs, of course, cams in on the highest end of that verbal estimate.
Vehicle was unlocked and unattended when I came to pick it up. When I asked why I was given a blank look and asked «did you instruct us to lock it up?» Really? I have to request that you protect my belongings when they’re in your care? Maybe your standard should be: we will lock it unless you specifically say otherwise.

Bought a set of winter tires in the fall — found them on Tire Rack and these guys beat the total installed price. Nice set of Michelin X-​ice. Great sevice on the install — dropped me off at work and picked me up again (work nearby).
Had the winters swapped out for the summers in the spring. They were slammed and were a little late getting my car back to me. But they were really good about it and made it right. Was really impressed with their commitment to making sure I was happy.
Brought the car back in a few days later (was drifting to the right at highway speeds with the summer tires). They checked alignment (fine), checked the balance (fine), and rotated the tires twice until they found the right combination so the drifting went away. Amazing customer service.

I’ve been going to this NTB for repairs/​tires for about 2 years. Last night I took my truck in for an «emergency» alignment due to hitting a major pothole! The employees were VERY helpful. They got my truck done within 2 hours and gave me a great price (maybe because I bought my tires from them?). Anyway, I was satisfied. I’ve been going here for about 2 years now. Special Kudos to Laura at the front desk who is extremely nice.

This place is terrible, bought four tires and had a appointment at 7pm. As soon as I got there the unhelpful desk employee said it was super busy and going to take awhile. Hour later they called and said they were closing and didn’t get to my car and had the nerve to ask if they could keep it over night. Reschedule the appointment for Saturday at 10am didn’t get the car back till 1239 pm. Sunday morning less then 24 hours I came to my car with a flat. Called them to get it fixed the manager Kelly said I could come in and when I did that Monday it took 2 hours to fix. Worst place ever terrible service unorganized shady looking workers employees crying on the job and taking personal calls… Crap place avoid at all cost
Wish I could give a negative rating !!!

Wow! I added this place on here just so I could rate it. This place is horrible. I recently moved to Minnesota from a much warmer state and I’m still not used to these crazy winters. Well I got a flat while running errands and brought it here because it’s where my hubby bought our cars tires. They told me that it would take 2 hrs for a tire repair. What!!! 2 hours, I seriously have never heard of it taking long. It didn’t even look busy with cars. So I walked across the street to a McD’s to wait because I couldn’t walk home in this 20 degree weather. I couldn’t find a ride home either, hubby had to work. So I waited patiently for 2 hours. They still hadn’t called me to tell me it was done. So I called them. They told me it would be another 45 mins. WHAT!!! This is absolutely insane. The guy on the phone made some lame excuse about there being a lot of cars and not enough people working. This is the WORST service I’ve ever heard. STAY AWAY!!! They’re a bunch of liars. Why are car people always so sleazy, I don’t get it. Is it this apart of there job description or something. Okay, I’m done ranting…