Shear Perfection

I had bought 2 groupons. I used the first one and within 24 hours my gel pealed off. I called and they couldn’t take me for 2 days. My nails lasted a total of 5 days. I went to schedule an appt for my daughter but was told only I could use the groupon. So, I called to schedule an appt. I had to leave a message. I did get a return call several hours later but was told there was no availability on every day I suggested. I finally took an appt 5 days before I really wanted it because it was the only day that was available. When the appt was scheduled, she wouldn’t confirm it until I gave her the Groupon number. I called back within 10 minutes with it and no one picked up so I left a detailed message and asked for a return call to confirm my appt. I never received one. I called again several hours later, and after several rings, someone picked up but said she never picked up her messages. I went for the appt not knowing if it was confirmed but luckily was able to have my nails done. Again, within 24 hrs 2 of my nails pealed off. I would never go there again for a gel. I think the business is very poorly run in customer service and quality of work.

I came yesterday. They closed. I left a message in voice mail for an appointment. They haven’t called me back. This morning, I have been waiting in front of the door for a long time. They haven’t informed their opening hours.

The only reason they’re getting two stars is because Nicole is a rockstar.
Here’s the story… I was a birdesmaid in a wedding. My bride had a hair trial here with their lead wedding sylist after a recommendation. She liked her hair and makeup and the prices were right. She wanted to book the appointment for 10 or 11am so that we had plenty of time for all 10 girls and moms to get their hair & makeup. (We had to be at our hotel by 3 to get the bride in her dress.) The stylist kept telling her that was too much time and made the appointment for 12 despite the bride telling her that she was uncomfortable with the time. The bride also called in 3 times to make sure there would be 3 stylists there to do our hair.
We show up and only one stylist is there (Nicole). The woman who was supposed to do the bride’s hair was a half hour late. Yes, I understand she had some personal issues… but when you have a bridal party of 10 and you swore up and down things would be fine… you show up on time! It was incredibly unprofessional and stressed the bride out needlessly. The third stylist also called off that day! So we were down to 1 stylist for a good half hour. There was also a third woman (Michelle, I think) at the salon that day but in between her own clients, she sat around and didn’t help the situation. When she finally did near the end of our 2.5 hour ordeal, she was completely rude to the bridesmaid she was working with and took FOREVER.
When the bride was getting her hair done, the stylist did her hair backwards from the pictures they took and then did the brides makeup in all the wrong colors that they had selected. Even with pictures, you’d think you’d get that right. The bride hated her makeup (she really did look lovely but it wasn’t what she wanted)… but there was no time to fix it because of the screw up.
If it weren’t for Nicole, we wouldn’t have gotten things mostly done. In 3.5 hours, Nicole did 7 amazing updos for the bridesmaids and makeup on 3 – 4 girls. Sadly, not everybody was able to get their makeup done because we had no time… we were finished a half hour later than our timetable allowed us for.
If you are going to go here, work with Nicole. Her work was awesome. Otherwise, keep looking. I would not recommend this place at all. The stress that was caused the bride, her mom, the groom’s mom and the bridal party was not worth it.

I had used a groupon for a 90 minute massage and was very pleased about a year ago. I recently called on a Saturday to see if they could get me in for a last minute 20 minute chair massage and they were able to fit me in to work on my neck & shoulders.
Megan was very professional and did a great job getting the tension out that had been causing me a headache for days. When I have the money I will definitely be going back for a full 60 minute massage.

Ok, so this will be a long one I’m sure, but here goes. I made an appointment for mani-​pedis for my cousin and I, and a paraffin pedicure for my mom. We get there 10 minutes early, and sit down. 40 minutes later they call my mom back first (she has only ever had one pedi before, keep this in mind). They take her into another room and the girl says, «Pick a color» and then walks out (this is all what my mom told me, we were still in the waiting room). Then about 5 minutes later the girl comes back and says, «Why aren’t you in the seat. Sit in the seat» and then walks out again.
At this point they call my cousin and I into the room, that has ONLY 2 seats… Why schedule 3 mani-​pedis with only 2 seats??? So, my cousin sits down, we pick colors, and wait and wait and wait and wait. An hour into our appointment, someone finally says, «They will be with you in a minute, we should have 6 people on, but the manager only scheduled 4.» (A. this is none of my business B. this is your problem, not mine).
At this point someone ELSE comes in and offers to start my manicure, since I am sitting in the room doing nothing while my mom and cousin are at least soaking their feet. I get talked into the shellac manicure and am assured my sparkly black color will look the same in shellac. She starts the manicure, and proceeds to tell me how much she hates doing nails and complains about the other people in the salon the WHOLE TIME. Not only do I feel like slitting my wrists with the cuticle scissors, but I notice that the «black» she is using is more clear with silver glitter (gag) than anything else. She assures me that it will get darker with the second coat, and proceeds to tell me how hard shellac mani’s are because you cant get any on the skin or it will peel. Layer 2, still glitter on clear, so she asks someone else what to do. They say here use this color it’s close. HA, so she proceeds to paint my nails GOLD, really? that’s not black. Then, I notice that my skin starts burning under the UV, and she informs me that, that doesn’t happen. When I look, I can see that she got it all over my cuticles.
At this point my cousin comes in, tells me that they didn’t even touch her heals during the pedicure and my mom’s nails are still wet (her $ 50 pedicure only lasted 15 minutes and had been over for 45 at this point). So, I’m like, forget this lets just go. Mind you, I had not even had the pedi part of my mani-​pedi. So, My cousin and I had groupons and my mom had spafinder gift certificates. I ask if I can have the shellac comped instead of a pedicure and get told yes by 2 people (I’m the one taking the hit on this deal now). When we go to checkout the «manager» comes over and starts fighting with me wanting money. I tell her we have groupons and gift certificates and she says that the groupon is for a mani-​pedi and I didn’t finish, so I can’t use it. So, I remind her that I have another appointment in 30 minutes and we had been there for 2 hours. She says that it’s not her fault and they explained that people came in late. (personally, I don’t care, they should have sent the person that was late home and taken the people that were on time at the right time) At this point I just say, «no» and turn to leave. She grabs my mom’s arm and says «You can’t leave until we call spafinder.» Personally, I would have smacked her for grabbing my arm and told her to effe off, but my mom is made of better stuff than I am. We proceed to wait 7 minutes (I counted, we were now late for our appointment) while she called and validated the gift cards and the other stylist yelled over the salon, «What? Don’t they work? That figures.» We said nothing, waited, and she told us it went through.
Fast forward to now, I have gold nails (not black) that I am stuck with for 2 weeks, 2 have pealed off (its been 24 hours), and no pedicure; my cousins nails were so poorly done that she removed the polish as soon as she got home; and my mom ruined a pair of socks and a pedicure because the polish NEVER dried.
Go to this place if you want something to do as an alternate to stabbing yourself in the eye… Better yet, This is a great place to buy gift certificates for your mother-​in-​law.

Enjoyed a couples GRoupon massage today and it was wonderful. Our massagers were prepared and on time for us. The tables were toasty warm when we slid under the sheets. We Had the Swedish massage. Delightfully relaxing treat. We’ll be back!