AutoZone

Horrible. Whenever you call in to ANY AutoZone, they put you on hold forever!!! All I want is a price on a simple fucking part, and I can never get anybody to come back to the phone. This is with EVERY location! I don’t even want to deal with them for anything anymore because of this shit. Their customer service is horrible, and they sell cheap junk parts. Shame on me for buying spark plugs from here for my higher-​end German vehicle. They lasted a week. They were made in China, who would’ve thought? The ONLY reason that I bought them instead of going straight to the dealer to get my OEM plugs was not the issue of money, but because I needed them right away and the dealer didn’t have them in stock. I ripped these right back out when the dealer had them in stock and brought them back to AutoZone. Then they tried to give me a store credit, when I paid cash and I had the receipt for them. Some of the parts here are also re-​built and they don’t tell you. The employees are morons and know nothing about cars. And also very rude in my book. On one occasion, I went to get my battery tested and the guy told me that they don’t check batteries after 6:00 P.M., even though they’re open until 9:00 P.M., when in the past I’ve had it checked up until they close. At another location, I stopped by to get my car scanned for codes because I had a check engine light on, and the guy said he’ll be right out and never came outside. When I went back in, he told me that he has to wait for somebody else to do it because he doesn’t know how. REALLY?! I’m a woman and even I know how to hook the scanner up to the car computer for codes. Terrible!!! The only reason that I’ve gone here is because their prices are cheap, but you get what you pay for!

The girls there are rude especially the Jamaican girl employee.

My experience was terrible. An employee «tested» my battery and told me I had a bad alternator. I agreed to purchase a new alternator and she referred me to a mechanic she knew who said he would install the alternator for $ 700 (!!!). I went to a mechanic that someone else gave me the name of, and there was nothing wrong with my alternator OR battery — just a loose terminal. Total scam.

I don’t have to do much work with my cars, but when I do — this place is great. The employees are always very helpful. Battery replacement is easy and worry free.