Elite Imaging

Went in for a bone density. They were extremely sweet and wonderful with me. It was a quick in and out with no wait. I was very happy with the everyone I dealt with. They also are much less expensive than the local outpatient hospital center.

Nothing has changed from prior reviews. Pleasant staff but… 4 of us in waiting room, ten minutes late already, no explanation why… was here on time, did the required paperwork, paid the deductible… the service economy, quite the joke. Avoid this facility … Drive to another facility.

I had an appointment scheduled for a 3T MRI in the early afternoon. Being this was my first visit here, I had some paperwork to fill out and there was only 1 patient ahead of me. The girl I dealt with in the office was super nice and friendly which is actually quite rare I find when I go to these sort of places.
When I got called in for my MRI the tech was really nice too. She made sure I was comfortable so I asked her for a pillow for my back since I recently had surgery. The whole imaging experience took about 25 minutes. After I was done, I was given a CD with my results to take home. I’d suggest Elite Imaging for the great staff and the location as well.

I had been here back when it was Signet and had a pretty good experience, nothing egregious so when it came time for my 20-​week ultrasound I called these guys instead of going to the place my midwife wanted me to go. Big mistake!
When I called to make the appointment the man I spoke with assured me that they did the higher-​level ultrasound my provider needed. It wasn’t until I was on the table ready to go that the tech looked at me and said «you know this isn’t a level 2 right? We don’t do that here.»
Then there was the whole issue of getting my provider’s written script there. I was given the office fax by the man who scheduled my appointment but when I called the morning of the appt to confirm all was in order they didn’t have it. My provider even emailed me once she’d faxed the note over 2 weeks prior, so I gave them an exact date and time to pinpoint it and they couldn’t find it. Because they didn’t have it they said they couldn’t see me. A lot of phone calls and back-​and-​forth later we finally got it worked out but it involved having to contact my provider on a day she wasn’t even in the office. Then of course when I got there it wasn’t even the right type of ultrasound.
I arrived 5 minutes late for my appt due to traffic and an accident but I still sat there waiting for 20 – 25 min more to be taken back even though when I checked in I was told the tech was waiting for me. That made me late to my next dr’s appt I had scheduled across the street!
Then the tech had Y100 going in the room which doesn’t necessarily bother me but I’m not a fan of everything they play. I get having music while you work but if you’re seeing patients that’s a different story. Plus her phone was blowing up so after 15min she asked my husband to hand her the phone so she could silence it instead of getting up and getting it herself when it should have been off to begin with. She also wasn’t the super-​friendly lady I’ve had in times past and while conversation was amiable she wasn’t very friendly. She also never turned the volume up so we could hear the baby’s heart beating. We got 3 pics from the 1 hour ordeal and they all looked identical, they weren’t zoomed in or different body shots, just the same head and belly shot 3 times over.
I will say that when I called to order a copy of the report and images for my own records the office ladies were very nice and had it ready for me to pick up right away, but that was the only positive piece of my experience.
I will not be back.

Horrible business and billing practices.
On December 5, 2014, I had an ultrasound. When I arrived, they took all of my insurance information. After the scan, they told me they would bill my insurance company. With every other medical related bill I’ve ever had in my entire life, if the insurance didn’t cover the entire amount, then the doctor/​pharmacy/​facility, whatever, sends me a bill for the difference, and I pay it.
After December 5, 2014, I never heard anything bill wise, so I forgot about it. Again, I never received a bill.
Today, I received a letter from OAC «Collection Specialists Since 1919». It «looks» like a collection agency and it’s a semi-​threatening letter, 30 days to dispute the validity, this is an attempt to collect a debt by a debt collector, etc.
There is no reason to turn this over to a debt collector before sending a bill to the patient first. In fact, it’s probably illegal under state and federal law.
Again, if I owe the money, of course I’ll pay it. But this is just shady.

Poorly run office that demands you arrive and wait for an appointment that regularly runs over an hour from the time you arrive. The front office staff is clearly overwhelmed but their nurse ratchet demeanor is no consolation. The waiting area does not accommodate the number of people in queue. Even simple things like a well maintained front door that doesn’t catch (i.e. close properly) seems to be too high an expectation.

I took the day off for this appointment. The staff was apologetic, but I was told this is normal for a tech to not show up. I would of appreciated a heads up before taking the day and waiting hours for the appointment. Completely unprofessional.

Made an appt and had them call and postpone it. Showed up on the postponed date on time and waited almost two hours. Various excuses… but truly irritating. Staff were non apologetic and made me feel this was the norm for this location!

I was here a few years ago when it was Signet., and the same employees at the front desk are still there, but for some reason they seem to be unorganized (calling to move my appt time up, the day before my appt) and then I get there and they cancelled the original time, but didn’t have the new time. The waiting room/​lobby had a television hanging from the ceiling with dangerous hanging wires from it, behind a fake palm tree… This place needs more than a redo on the appearance, but a revaluation of the front desk…

I was referred by my physician, I waited for about 15 minutes, and once my xray was taken I was all done. Service at the front reception area was friendly and the lady that took me to the room and took the xray was also very friendly and professional, the xray room was clean and in good condition. I would definitely recommend this location if you ever need to have any medical imaging or radiology done.