Automotive Collision Repair

I got into a fender bender in my brand new car. My brother referred me to this body shop to have my car repaired. From the beginning they were very professional. They communicated well with me and explained the process. I thought it was going to be a hassle but it was so easy. When I picked up my car after two and a half weeks,(very fast) I was so happy! I felt like I was driving my brand new car off the lot again! It looked like new! I highly recommend this body shop.

My car needed some body work after a recent accident. The damage was a bit complicated because it involved several distinct parts of the car. I was referred to Automotive Collision Repair by a friend who had a good experience with them. I checked out their Unilocal reviews and decided to give them a shot. After booking a reservation to drop off my car, I found the overall process to be fairly seamless. The folks in the front office arranged for me to be picked up by a local rental car company on the morning I dropped off my car. Jimmy, one of the managers, periodically kept me informed of the status of the repairs and made sure I was doing ok in my rental. He promised my car would be ready by a certain date and he delivered as promised (a big plus). Adam helped me out on the day I picked up my car and spent time helping me inspect my car before leaving the shop. The repairs looked great and so far I’ve had no issues. Someone from the front office (I don’t recall her name) even called me a few days later to make sure all was well. I hope I’m not in need of auto body work any time soon but if I am, I know where to go.

I was recommended by my service consultant at the dealer to get my car fixed here. Dropped my car off to get bumper fixed. A week later I came to pick up my car, and discovered new scratches in the front bumper. When I told the manager that, he told me he will have to verify the scratches with my insurance adjuster and get back to me. Then I had to bring my car back and picked up the rental for them to fix the scratches they caused. They told me it will be ready in two days. A day later they called me to pick up my car. I said I couldn’t but they pressured me to have to come in bc they don’t have room for my car. Mind you, I have a very busy schedule with work, school and a baby, yet I had to deal with the inconvenience of getting rental, dropping and picking up my car. All along they never apologized for scratching my car. They didn’t even wash it after they’re done, there were still pink and green marks left behind after they tried wiping it off quickly when I came to pick my car up. They’re nice people but I was very disappointed with how this situation was handled. I saw so many positive reviews on Unilocal and from my service consultant also, never once did I think I would have to deal with such issue.

wonderful! excellent customer service, excellent work and craftsmanship, well done all around.
i got hit by someone with a trailer hitch, put a hole in the bumper of my brand new car. took it over to Automotive Collision Repair, they ordered me the part, replaced the bumper and took excellent care of me. my brand new car once again looks brand new! Adam was a gem! i highly recommend trusting them with your vehicle, i daresay you won’t be disappointed!

If I could give this place ¹¹⁄₅ stars then I would! I hope that I will not need to ever be back, but if so, there will be NO OTHER auto shop looking at my car!
I was involved in an accident and my car was going to be out for about 30 days. I Unilocaled this auto body shop and read the reviews and thought I would give it a try since everyone who went here loved it. Boy was I glad I brought my Audi A6 here! I was so nervous and not sure if my car would look the same ever again. The total repairs took 4 days after the initial 30 day estimate and although my insurance only covered 30 days, Automotive Collision Repair took on the remaining costs! My car looked like it did a year ago when I first bought it off the lot! I was so impressed and elated and will recommend them to any and everyone! These guys set the bar for all of their competitors and I am blessed that I was able to take my car to these guys!
A special shoutout to Irene! She provided such stellar customer service and was constantly in contact with me from the beginning to the end of the entire process. She deserves some kind of bonus, raise, etc. because I am sure she provides this type of excellence to every customer who comes to this place. Thanks again for everything Irene and Automotive Collision Repair, you guys are awesome!

Let’s just say that I hope I will never have to take my car in for repairs ever again, but if I have to, definitely going to use these guys again!
I got into my first serious accident ever earlier this month and my Corolla was in pretty bad shape. I found out about Automotive Collision Repair thru a quick Google search and after reading a few of their stellar reviews, I decided to take my vehicle there.
Upon driving into the center, I was immediately greeted by a very nice lady named Irene. I was in a very distressed state and was probably not a customer most people would want to deal with. However, Irene’s calm demeanor and professional attitude helped to reassure my worries. She did a very thorough initial inspection of the vehicle and was very candid about every detail. The quote she gave me was fair and they said my car would be ready in about three weeks.
Fast forward two and a half weeks and Irene called to let me know my car was already done. I was so impressed by how quickly they had finished the repairs (especially since she had told me they were backed up during our first meeting) and made an appointment to pick up my car.
And it looked completely brand new! There was no evidence that my car had been in a crash at all. I was also pleasantly surprised that the team took the time to get it cleaned before my pickup. I’m very very happy with the quality of service from this business and would recommend any of my friends to come here if they ever need car work done.

This post is overdue, but I came in at a really inconvenient part of the year, Christmas, however, working with Joe and Adam made it bearable. I appreciate the frankness, honesty, friendliness, courteousness and professionalism. I never got the run-​around and they were true to their word at all times. I have to say, it’s given me a bit more faith in people AND body shops. I highly, highly recommend this shop.

Beautiful job on my car. Entirely replaced the back, trunk, taillights, all OEM parts, seamless paint job, then entirely cleaned and waxed the car, shined the wheels and vacuumed inside. Took about a month during the busy end of year holidays period.

Adam and Irene give the best customer service! Adam did my initial estimate and was quick and super helpful and assuring. I had to pay rental car out of pocket so Irene was key in ordering my parts right away and communicating with the production manager to finish as fast as possible.
The body work itself is beautiful, you would never know that there was damage. The entire experience was seamless and smooth. I would definitely recommend.

So, three days after I bought my first ever new car someone backed into my door while I was parked.
I called the Oakland Mazda dealer, and they recommended Automotive Collision Repair. After reading the Unilocal reviews I sent them an email with a few pictures of the dent. After freaking out a little over how much it costs to fix a dent (oh so thankful for insurance!), I took my car in last week, and told them that I’d love for it to look like new again.
I picked it up two days ago, the repairs took just over a week, and it looks flawless. The dent looks like it was never there and the paint is absolutely perfectly blended. They take pride in their work and it shows.
I’m hoping to avoid bodywork in the future, because let’s be honest, it’s a total drag, but if I ever need work done again, I“m definitely taking my car back to these guys.

Back in July I was hit from behind at a stop light in Willits, CA. The force of the impact was great enough to shove my vehicle into the stopped vehicle in front of me. Upon inspecting the damage I feared that my MKIV R32 would never be the same again.
A good friend of mine (who is also my mechanic) recommended ACR, which was right across the street from his shop. I set up an appointment and met with James (owner) on site for my visual inspection. He was enthusiastic, professional and courteous as he described all of the aspects of his business, how they perform repairs, what their certifications were, etc. He really didn’t need to say much considering there was an Audi R8 sitting in the shop for some work. Audi is very, VERY particular about who can work on R8s.
With confidence that I had the right shop chosen we proceeded with a visit from my insurance rep and began the work. I was in close contact with Adam at ACR at this point, and they kept the work on track letting me know what was happening at what point, etc. When I picked up my car last week I was literally blown away. I wanted to tell James and Adam in person how their work made me feel, but to be honest, I was kind of speechless. The car was beautiful. The body work was perfect and the paint was unbelievably beautiful. The quality and attention to detail was something that I wasn’t used to from a collision repair shop.
I think more than the results of the work, I was deeply impressed with how I was handled as a customer of the shop. Adam and James keep things transparent and their clients updated with the latest information on the process. There were things that I didn’t understand about the process with the insurance company that they explained to me very clearly and handled without me really having to do much of anything. I was impressed by how they worked with my insurance company, and that my agent was very familiar with ACR and had confidence/​comfort in ACR’s opinion. They use all OEM replacement parts whenever possible and the highest quality automotive paints.
My car is special to me, and the guys understood that. All Adam had to say to me was «You’re a car guy, I’m a car guy… we’ve got this.» I feel fortunate to have become connected to this shop, and I truly feel like I have found the best collision repair /​body shop in the entire Bay Area. These guys (and gals) aim for the fences and knock it out of the park. I am duly impressed, and they have made a loyal customer for life.
THANK YOU ACR!

I would absolutely come back here (but hopefully won’t need to!). My Audi A3 was hit in a parking lot and I took it in to a few places to get a quote (here, and Uptown just next door). Automotive Collision Repair’s quote was more than $ 1,000 LESS than Uptown’s quote AND it’s the #1 place in Oakland recommended by Audi. My car was done within a week and they stuck to their price quote the entire time. My A3 literally looks better than when I bought it slightly used. They even cleaned out my car and gave it a wax before I picked it up. AND they fixed a few things that were not accident related. They went above and beyond. I definitely recommend them!

If you have an Audi, look no further! There’s a reason that Audi of Oakland recommends this place for your body work. They specialize in Audi’s and have extra factory training from Audi that really does make a difference. I actually took my A4 to two other repair shops that also had great reviews before coming here, and Adam (the outstanding estimator here) noticed something that the other shops had missed. Namely, the glancing blow to my rear bumper from the other vehicle had not only damaged the bumper itself (which the other shops obviously focused on), but it had also slightly bent the trunk hinges such that the trunk was not perfectly centered when closed. It was subtle and I probably would never have picked up on it, but Adam did. When I picked my car up it was fixed up as good as new – you’d never know the accident happened. And the repairs are guaranteed for the life of the car. They are perfectionists here and it shows in the quality of the repair!

Brought my C63 to these guys twice now and have had a great experience both times. The first time was to have a front lip installed on my car. The second time was to have some bumper/​hood damage repaired after someone had backed into my car. When I brought in the insurance repair quote, Adam looked it over and checked out the car and then told me they were going to negotiate with the insurance company to replace the entire bumper rather than just fix it. Of course I was happy to hear that. I dropped my car off and picked it up a few days later looking good as new! The next day I went out to my car and noticed that in direct sunlight you could see some swirl mark trails on the hood from the rotary polisher. I brought it back and pointed out the issue and they apologized and took in back in for a couple hours free of charge and had it looking perfect after that. They were very easy to work with through the whole process and completed the work in a timely manner. Would definitely recommend them to anyone.

Had my Mercedes in for body work last year, they did a great job and made it easy to work with my insurance. Today I went in to ask about removing marks from my paint and Maria was awesome she had one of the guys remove the marks as I waited! My paint looks brand new! Thanks automotive collision repair ! I highly recommend this place for body work. Friendly staff and easy to get to!

In March 2012 I had an accident with my Jetta 2009. I call my dealer to ask who is authorized repair shop for Volkswagen, and they recommend Automotive collision repair in Oakland, at 365 26 St.
I let them repair my car, and three weeks after I was taking my car back after repair.
I was amazed, I almost couldn’t believe it.
My car was like brand new. They take care to coordinate repair with my insurance so I did not have to do anything.
The personal is very friendly, helpful and nice, the people I work with are, Joe, Maria and Adam. If you need someone who would take full care of your vehicle, than this shop is right place to go.
Note: They are not cheap, but worth money, for quality repair.

These guys are great. Took to them after another body shop repaired damage on my Volkswagen, and resulted (from the original repair) in water leaks, wind noise, and the original point-​of-​impact dent wasn’t even removed! ACR is fantastic. They did an entire lengthy walk-​around of the car, going into such detail as inspecting the paint up close and noticing hairs trapped underneath from the previous shop, gave me status calls on the car twice a week, removed extra dents around the car for FREE, and explained *everything* done with the car. Very professional, reasonable, and SUPER easy to work with. They say they use only OEM parts for replacement, and it appears so, as when my car was done, it actually looked better than before my original accident, and every single issue (and then some they identified I hadn’t noticed) had disappeared.
A+

Fantastic work. They took me on the spot for an estimate. I thought about where I want to go for a few days and decided to go with them. My car is like new. They handled calling the car rental place for me and everything.
The communication could use some work, they said they’d call me and I kept having to call to check in.
I would definitely recommend them to anyone.

I had an unfortunate incident with my car, and the Mazda dealer referred me here. They were very up front and honest and did a fantastic job repairing my car and were nice enough to wash it and clean the interior. The owner also gave me a break and helped me cover my rental car given it took a little longer than anticipated. That was an unexpected surprise and very much appreciated.
I’d highly recommend anyone to go here.

I love my car and was devastated when I had to bring her in to repair some (as it turned out, significant) body damage sustained at the DMV parking lot. Sigh.
Audi of Oakland recommended Automotive Collision Repair and I’m beyond happy with the results. I found out that Audi sends their parts unpainted so I wasn’t sure how the color would look in the end. Well, the color match is seamless and it’s hard to believe that it didn’t come that way.
My baby looks as good as new and you can’t even tell that she’s had any work done. Thanks so much to Joe and his team for making this process as quick and painless as possible.