Big O Tires

Blow out on the freeway and this was the closest tireshop. Going on hour 3 of waiting here for two tires to be replaced. Was told 1 – 1.5 hours. I went and grabbed lunch and came back. My car hadn’t
Been moved or touched. Another 45 minutes
of waiting and I am called out and told I need another tire. Great. But neither of the two other tires had even been mounted. So no work had even been done in that 45 min. Now, 20 minutes later car is still not done. Avoid this place unless absolutely necessary. Even then I would pay extra to be towed some place else.

These guys used to take care of all my tire needs; my commercial trucks and passenger cars. Their prices were fair and they were close to my shop. What broke the deal was when they changed the tires on my Toyota Corolla; all was good with the new Michelins they installed, but the next day, all my hub caps were gone. I know they were there when I left their shop, but they were obviously not replaced properly.
When I called back, they said,
«Sorry, we do not cover the loss of hubcaps.»
Adiós, Amigos!

I rarely give out 1 – 2 star reviews but I’d have to say, research research research… Starting with Day 1 of a 3 day saga. I had a flat tire and decided to get it repaired on my lunch break and come to find out it was a cut in the sidewall and had to buy a new tire. I went to Big O tires to buy a replacement. Turns out Big O didn’t carry my brand but they said they could have it in next day and the tire was $ 99 plus mounting fee. I asked if I could leave my rim at the shop so that when I came the next day on my lunch break all they would have to do is mount the rim with the new tire on it. I told Steve I’d call before I came in and he said no need to call, the Tire will be here at 10 and we will mount it to the rim right away. Day 2: They actually called me when the tire came in at 9:15 in the morning to let me know that it was ready and mounted on the rim. I said thanks for the call, I’ll be in about 11:30 on my lunch, they replied that as long as I go there before 5:30pm. I arrived on my lunch and was told that I should have made an appointment… Really, why not tell me this on day 1, or when you called… Okay, the rim has been mounted on the tire and you just have to bolt it on, 5 minutes tops… Nope I would have had to wait over an hour. I asked them to put the rim in the trunk and discount the installation. They declined to discount. I caved in and made the an appointment for the next day. Day 3: I went for my 3^rd lunch break in a row… The tech was nice and friendly when he installed the rim. It took me longer to pay than it did for the expensive install. Interestingly there was another customer upset due to an unreasonable wait time for an oil change. They told him he should have made an appointment! He replied that he HAD called in, and they told him to just come in! They didn’t try to accommodate him either even though he had already been waiting an hour and had said he was a consistent customer of 8 years! They let him leave upset! Wow, poor poor customer service.

I came in to have a nail removed from my tire. I was in and out in 30 minutes on a busy Friday evening. I was so pleased. I will totally come back here when it’s time to replace my tires.
They even had a clean bathroom.

This place is fantastic! I picked up at nail on I-​80W going through Albany, so I took my car here. I was in and out in half an hour. My tire was patched and they use nitrogen here to inflate your tires. It was a main concern of mine, because I bought all 4 of my tires from Costco and they use nitrogen, too! $ 25 out the door with no hassle and no upsell.

Diagnosed a problem by description two other mechanics weren’t able to diagnose through actual inspection. Solved it in a couple hours, cut me price breaks because of my serious budget limitations, and did everything with a huge smile. I’m posting a picture, in it an employee is showing on a smartphone a video of the issue the woman was having on her wheel, so she could fully understand what they had done to her vehicle. All the staff were friendly and jovial, to each other and the customers. What more needs to be said?

You’re supposed to be open during posted business hours and you’re not. There is still ten minutes left of business hours and I pull up and the oh so professional people yell out «we’re closed». Yeah I can see that, closed when you should still be open. There are time and date stamps on these smartphones it’s real easy to record. You lose sales when you close early and it’s bad for business.

Been going to this Big O for many years. Have always been happy with service. Honest advice, decent prices, and quality work. And if it is something better suited for a specialty shop, they will let you know. Not all Big O locations are like this. This is the Big O location to use.

Extremely poor customer service,
I walk into the place and the manager called me but extremely unprofessional.

DON’T GO HERE!!!
I live in San Jose area and a Union Organizer, fell upon the issue of needing tires while in Oakland on a rainy day. WORST MISTAKE EVER was to follow a co-​worker to get his tire fixed, he said I should get my tires done too. Once again, MISTAKE! I arrived at 1:18pm, place had quite a few cars and after talking about replacing all my tires, I was told I would need an alignment and oil change. I asked if he could check to see if my tires were making the check engine light turn on, he said he would check and give me what code it was. My final question before getting the tires and work done, I have to be back in San Jose to pick my son up from school by 4:30pm, I was told «no problem, we’ll have you out of here in an hour and fifteen minutes,» so not true. I waited and waited, no one ever came and checked on me and my co-​worker, just time passed. As 3:30pm approached I asked what was going on, just another 15 minutes… never happened. By 4:15pm, my car still was not done and no one was even keeping up with me as the customer. I finally had it… I only agreed with the time being under 90 minutes…3 and a half hours later, I had to raise HELL! Not only were they late, but after all that time, they did not do a detailed check up on my car. I had to wait again for the «check engine» light as the guy didn’t even know he was to check it. I left at 4:3pm and then my hell continued. I left out of town for work, my wife told me the tires are now making a squeaking sound and grinding as she backed up. Remember, they should of checked my brakes when changing tires, but I did not have a brake issue when I arrived. Now, it’s been grinding for over a month, because I am was traveling for work. Today, we talked to Bill the owner about taking to another Big O Tires, he was fine with it. After talking to another Franchise group of mechanics, he said he was shocked that my brakes were not checked and it’s possible they did not put them back on correctly… still he can’t believe they did not check them. He suggested getting new breaks, because he was not sure the issue and called the owner to fall through on helping with this cost. Well, of course, Bill says we would have to drive from the South Bay back to Oakland to get the work, when he said he would cover the cost to the other franchise.
Well, after all that, we took out business back to Calderon, who has been servicing us for years, which I should of just done in the first place. Big Corporations that franchise… don’t use, find a local mom and pop, who treats their customers like they appreciate their business… not ones who hide from accountability!

This is our go-​to tire place. They are friendly and quick. They are super helpful. Sadly we have had to replace seven tires this year. They have really helped us out. I highly recommend this place for everyone.

I’m a little surprised by all the negative reviews. I’ve been coming to these folks for 4 years and have never had an issue. I’ve bought tires from them, had them change my oil, balance my alignment, and even had them do some minor engine work (fluids, parts, etc). They’re always very professional and friendly, answer my many questions helpfully and with patience, and are within my budget. The one time I had an issue, they fixed it at no charge and very quickly the next day. From the front desk folks to the mechanics to the other customers, I’ve had nothing but positive experiences.

I have no complaints about this place. Every time I need something from Big O (new tires, alignment, rotation, or other service) they are friendly, quick, and honest. Today I went in thinking I needed a shock replacement because one of mine was leaking, but after they inspected my shocks during my free tire rotation, they said I could wait a few more months. I would recommend them to anyone looking for quality service at a good price!

I live in Benicia and go all the way to this store because Frank always takes good care of me and my car!!! This is the second set of tires I’ve gotten from them! I went to them last Monday… Arrived at noon. Joel and Ed we’re professional and so polite! I had new tires installed, alignment and oil change done and was out of there in about 50 mins!!! Not to mention the price was very reasonable! I called 3 other places. Just to be sure I was getting a good deal and Big O beat them by $ 100!!! The owner Frank seems to really care about his customers and they’re satisfaction! I will never go anywhere else!!!

These MFers are criminal! I got a sh! ty brake job done. They screwed up resurfacing my rotors and now they want to charge me for doing the same work again. they give a thirteen thousand mile warranty and they are trying to blame it on my braking! Why the are they wearing down unevenly… Some one did a shitty job.

Place is definitely in a sketch area with all the motels nearby whcih serve a different purpose if you get my drift! Anyway other than the hood, the store itself was a bit on the dirty side. I was luckily there early and my tire rot/​balance was completed in 30 minutes. Very busy. there prob would go elsewhere for more expansive work or tires.

45-​minute wait for a «free» tire rotation when both bays were empty and one other car being serviced? No thanks. Asked for my keys back and left.

I brought my car in on Saturday at 3:15pm and they close at 4:30pm. i was certain there were some serious suspension problems or other expensive issues. I was walked out to my vehicle and asked important questions. I let him know I was starting a job in Fremont on Monday, and needed to get there without killing someone or myself. He assured me that he would figure it out and I waited inside to hear the bad news.
Less then 10 minutes later he let me know he drove my car around the block and he is certain all I need is tires. What? They looked fine. He took the time to explain why it was my tires and it made sense. Since my tire size was an odd one, he went back to see if they had tires that would work and luckily they did.
My experience here was professional and actually, perfect. He gave me a great price, I know this bcuz I came home and immediately googled the name of the tires. I did this mainly because they look like quality tires, and im happy to report, they are! I was out the door with an alignment and 4 brand spanking new tires in less than an hour. My car now drives better than ever. I love it!

Thanks for the huge waste of time Big O. I ordered my tire a day in advance and brought the car over to have them put it on. They promised me it would be done in an hour so I commence waiting. After an hour, OOPS, they still haven’t even touched it. But they promise to get started in the next 10 minutes.
The manager responded to some negative Unilocal reviews by saying we’re just « Unilocalers Unilocaling» — way to address the problem. Great customer service. Go ahead and say it’s first-​come-​first-​served — complete BS. Stop over-​promising and under-​delivering. PIKERS.
It’s all good — my time isn’t worth anything and I don’t expect minimal baseline service or acknowledgement or anything like that. Never. Coming. Back.

Horrible customer service. I called in multiple times — each time the receptionist merely asked «How can I help you?» and then after I replied that I was looking for an all-​season tire for my Subaru, he says «one moment…»
Five minutes later, and I’m still on hold. Each of the three times I call in I get the same short, brisk response from the attendant.
What I would have appreciated would be AT LEAST a brief explanation, such as «We’re very busy right now. Please hold while I find someone who can help you with that.» Or alternatively they could have taken down my number and called me back.
If you don’t like the kind of customer service that instantly brushes you off and leaves you in the dark, go somewhere else.