Enterprise Rent-A-Car

I’ve used Enterprise for years now so they’re always my first option when renting a car. Easy and quick pick up at OAK. When in Lodi ended up with a slow leak — so contacted the local location. Michael and Ashley were quick to assist me, exchange out vehicles and get me back on the road asap. When I returned to OAK I somewhat expected a bit of a hassle, and why I don’t know. But — there wasn’t a bit of a hassle and in fact they ended up giving me a credit for my trouble. THAT folks is customer service!
It wasn’t a huge credit but quite satisfactory which of course makes for a happy customer.

Worst service ever!
Filled out what I wanted online ahead of time and specifically asked for a mustang convertible or something like it, total cost $ 90.00 all day plus tax and unlimited mileage. Ended up being charged for mustang and ended up with Hyundai SUV! Then I walk out to go get keys from the service man and he starts asking me all the same questions I filled out previously online and then some how I’m now being charged another $ 64.75 for service charge, hand shake charge, and a line bullshit charge. Was then told and charged $ 49.00 for full tank of gas, when the car was given to me with only ¾ tank of gas. Then there was no instruction on how to open gas cap and it took 15 minutes to locate service Manuel placed in trunk and then read to where or place gas another 5 reading. Finally to drop off and have them say «we won’t charge you for gas issue cause I showed photo time proof backing my complaint». On top of all these charges being charged to credit card without my consent I was charged at the end of all this experience yet again another $ 203.75… Called facility right away when I had landed but they had gone home by then, so I called next day to have them fix issue. Some one said they would return money and I have yet to receive anything. Double charges on a car you didn’t ask for isn’t the way to treat customers you want to return… If there is any questions email me…

We rented a car from Enterprise at Oakland airport and experienced great service. I frequently rent in the Phoenix area and found the Oakland site to provide the same excellent service. The car was clean, fully fueled and it only took a few minutes to get on our way.

Rented a Enterprise car in Oakland for drop off in Sacramento 4 hours later. When I dropped the car off in Sacramento, the Sac personnel were unable to access the Oakland info to close out the rental (apparently there is an incompatibility between systems in the two offices). Sac office had to call Oakland to close out the rental, and were unable to produce a printed receipt. I received an e-​mail receipt two days later charging me an extra day. It took a call to Sacramento, a call to Oakland and an e-​mail to corporate to reverse the extra day charge. Overall price and reasonable drop off charge couldn’t overcome incompatibility and communication problems between offices.

I had a terrible experience this time. I rented from one location & paid $ 25 extra to return to a different location. For 3 days straight after I returned the car I got a call from first place saying I’d never returned the car. They finally straightened it out but it was a real hassle.

Renting from Enterprise at the Oakland Airport was quick and easy. We got a great car that met our needs and got great mileage. Returning the car was also a quick process. The staff were all friendly and knowledgeable.

The entire rental experience went well except when I returned the vehicle. Once I drove into the lot, it was filled with cars with very little parking (5:30am!). There was no one in site, although it was suppose to open at 5:30am. I looked for an Enterprise Rep for a few minutes and fortunately, I saw a representative moving cars and advised me the place was still closed and to drop off the keys at the box. Enterprise– please adhere to your hours to accommodate your customers!!!

Favorite company to rent a car. Professional, easy going, good prices, wide variety of cars and availability. Perfect place to rent a car.
Between all Oakland airport car rentals the easiest and fastest way to get the car for a good price even without reservation. No additional documents, tickets, etc.
For those who is renting for the firs time:
Bring with you your driver license (even international is good!) and credit card.
If you book a car — No additional charges, the same amount of money as on your online booking, not like with few other companies. Keep in mind there should be enough money for the deposit on your credit card, and there are some restrictions for debit cards.

Checked in and out quickly. Have always liked the customer service and the attention they give to the cars they rent. Unfortunately this car wasn’t vacuumed and there was dog hair on the floor of the front passenger. Since the mat was attached we had to contend with the dog hair the entire time. Made a call to Customer Service who was appalled and said they would make note of it and make it right for us. When we turned it in, there was no note. But CS did deduct $ 20 from the bill. It should have been more. So frustrating

Great service, got a free upgrade. Staff was great and friendly.

Over the years, I have rented many cars from many different companies at OAK Airport, and Enterprise is the best there is. Yes, it is possible to have a horrible car rental experience there. With Enterprise I get the car quickly, get the car I ordered, and the drop off is speedy and professional. You pay a little more with Enterprise, but it is worth it. I’ve had some truly negative experiences with the cheaper/​budget rentals, everything from having to wait an hour for a car, to not getting the car I ordered, filthy cars, and employees that just don’t care. So, I look to Enterprise first.

Ashley Jackson was such a nice and friendly customer service provider. She made my having to stay an extra day much nicer. I’d already turned in my car for the day, I was about to step on the plane and got a call asking me to stay longer. She was going beyond just getting my car, she was cheerful, and helpful. The price wasn’t great, but she provided me a nice upgrade and made my experience quite pleasant… to the point I didn’t worry about the added cost compared to my previous rental for that day.
Say no to the prepaid gas, seems like a terrible deal. Just fill it up before you take it back.

Have used Enterprise for the past 15+ years for both business and personal. They have pretty much always met my expectations. It doesn’t matter which office, whether it be Los Angeles, San Diego, Detroit, Long Beach, Arizona, New Mexico, Oakland, Houston — the customer service level is typically the same. The staff there are professional and they take care of you.

So much better than the off brand rental car companies at OAK. Fast, pleasant, convenient. I’ve stood in line for half an hour with Fox, but with Enterprise they just move. No high pressure insurance sales, etc. Highly recommend.

I had just gotten into town from a long day of traveling and wasn’t expecting my rental car experience to brighten my day so much. Nicole was the one that helped me and she was very friendly and welcoming, not to mention very knowledgable and helpful. I ended up leaving the Enterprise location very happy. Will continue to be a Enterprise-​Plus member for life!

Two stars is a generous rating. This was a disappointing rental. We reserved a convertible for a 6 day trip to the Sonoma wine country. The convertible was very dirty when we picked it up, but we were running late to get to our hotel reservation, so we did not take the time to look at it harder. The worst was the windshield — when we turned into the sun, we could hardly see to drive. Had to stop and get the window washed — but even then, it did not not clean up very well — the dirt was very had to remove.
The car was dated — over 30K miles, and it squeaked constantly. Enterprise did give us a 10% reduction on the rental rate due to the car’s condition, when we returned it to the lot — but we would not have rented this care with a 30% cheaper rate, if we had checked it out better.

Just rented a car this past weekend and it was literally the quickest pickup process I’ve ever experienced from a car rental agency. I think it may have helped that I signed up for their rewards program ahead of time, so all my info was in there? Not sure, but not complaining. I also got a great rate by booking through Costco. There was no line when I got there on Friday afternoon, declined all the extras/​upgrade offers, the car was fine, and the dropoff was equally as easy.

We’ve rented vehicles from this Enterprise location on a handful of occasions. The rental car shuttle bus from OAK is easy as pie! Sometimes there can be a line at the counter once arriving, but they seem to try and do their best to move folks in and out to pick up.
Once reaching the pick up location, service is Super quick. Quicker than most locations I’ve rented from — as if they know you’ve just flown into Oakland and are on your way to something and they don’t want to stand in the way of that.
The staff outside are very friendly and really a pleasure to work with, which seems odd when describing a rental car place. I’d highly, highly recommend them!
Booking online in advance guarantees you the best rates. Returning is pretty simple too, and shuttling back to the airport is hassle free. If you aren’t riding BART and need a rental, Enterprise is surely the way to go. Be sure to sign up for their rewards program as well.
Last but not least, they also have a self check in kiosk which I haven’t used at this location but have used in Portland and is super easy too.

…came today to pickup a rental for a friend I’m helping to move via: pickup truck.
He had payment, and I was the driver.
Long story short we were forward the company policy, which is understood, but the delivery of information forward was in a rude and demeaning manor by manager Jebard.
His fellow associate witnessed the incident and agreed he had a piss poor attitude.
On here to make complaint of said manager and hopefully HR replaces him w/​someone more competent @ their job.

Frequent Enterprise customer and up until this I have had no issues. In fact let me preface this review with the observation that this was hopefully an isolated incident.
Arrived at Oakland and shuttled to the rental car area. Made our way out to the lot after checking in at the kiosk. Greeted by a young woman who, frankly, seemed put out by our presence. I was pleasant and nice and yet she seemed oddly detached, very unlike what I usually experienced. We were traveling with our children, one of whom needed a booster seat (which I had reserved and paid for online weeks before). It was not ready. When we asked this young woman she seemed irritated that she had to walk back to get it (as if it was my fault it wasn’t ready at the car). Anyway, we got the car and started off on our short journey.
My next issue, and IT IS A HUGE ONE, is that someone had previously SMOKED in the car. I don’t care what a company does — THERE’S NO GETTING RID of the disgusting, stinky, gross, revolting smell of somebody else’s old cigarette smoke. They charge a trillion dollars apparently when people smoke it the car, but it is apparent they don’t put that money into getting rid of the smell. Of course we were already on our way to San Francisco by the time it became obvious (the windows had been rolled down).
Sadly, we spent three days driving a smelly, gross, Jeep ash tray. I was disappointed to say the least. But I didn’t have time to haggle about it when we turned the car in because we had to catch our flight.
SUGGESTION: If you’re going to stick your poor customers with a smelly gross ash tray, at least give them notice or a discount option or something.
Really disappointed…