Extra Space Storage

I made an online reservation for a unit and received a call withing an hour. Katherine was extremely helpful and quickly found a unit for me. The facility is clean and well lit. They also allow access until 10 pm which almost no other storage facility in Oakland will allow.

Very helpful staff, well-​designed place. The rate seems a little high, but I guess that’s the market

This place is extremely clean and feels very safe. I have used other storage places in the past and they were not nearly as good. Reggie and Tanya were always very nice and helpful. I highly recommend.

I’ve been using this storage facility for 18 months now, and I am in and out on a regular basis. Latanya and Reggie are really on top of the place, keeping it clean and safe — all while being personable and knowing everything they need to know to help customers like me. Even though it is not the closest facility to my home, it is definitely the right place for my possessions. It’s also a place where I feel safe coming and going on a regular basis. And I know what I’m talking about: This is my sixth storage facility in the Bay Area in 20 years.

First of all, the place is so clean and tho I was concerned about the accessability of units I soon realized that this was not an issue at all. The whole space is well organized, well lit and easy to figure out. the staff was particularly helpful and warm. I actually had fun while signing up for my unit. They are also flexible and have been so helpful to me I really can’t say enough about this. I fell safe and secure and feel my things are as well.

I would not recommend this storage facility, Dealing with them was a complete nightmare. First off, I had a reservation for a 10×20 unit and wait for three hours for them to open (they didn’t open until 9:30) and when I got there they pulled a batch and switch on me and tried to sell me two 10×10 units instead saying that it was a 10×20. Since I have clothing racks that are 12 ft long and too much stuff to stuff into to separate units there was no way I could do it. I opted for the 10×15 unit which was more expensive. When I was trying to unload the stuff the carts they had didn’t work and kept running into the walls and were impossible to manuever while navigating through the maze that is their storage facility. When i got there the facility had no lights in it and was totally dark. I had to repack all of my stuff and move to another unit. It cost me over a hundred dollars to rent my truck for another day and drive to another facility. When I tried to talk to the district manager Nicole she had absolutely no sympathy for my situation even though the call center admitted that they had made a mistake and should of informed me that they did not have a 10×20 unit. I tried to tell her that if I wanted two ten by ten units I would of called and asked for that. She said that because she was giving me the same square footage it was just a multi-​door which was laughable because it would of required me to be buried in my stuff and buying an extra lock. There are tons of bettter facilities that actually have lights and working carts to transport your stuff. Don’t fall for their bait and switch tactics. The extra discount isn’t worth the hassle and they are totally unprofessional. A simply apology from the district manager would of been sufficient but instead she was rude and dismissive. Since my father runs mini storage units and I know that its unethical to try to advertise to seperate units as one I was completely shocked.

EXCELLENT. HIGHLY RECOMMENDED.
I am enjoying my storage experience here. Extra Space Storage offers temperature controlled storage with early and late entry hours that NO OTHER COMPANY offers.
Additionally, SAFE indoor parking of my vehicle at NIGHT and on rainy days is a huge plus. Thank you for meeting my storage needs in great form

Service is consistent all the time. It’s a nice clean facility customer service is really pleasant. I think they need to lower the prices just received a notice stating fees where increasing. Never less the staff is always really nice and helpful.

Thanks so much! I have used storage places a lot and Extra Space is a cut way above the rest. Clean friendly and no hiding prices. The Beautiful Lady that helped us is so nice. Her name slipped my mind but we have the same birthday June 6^th :-). See you next time.
Jaymie Rekdahl
Acme Anything
Property Services

They STEAL your belongings here. TWICE, they locked me out of my unit ILLEGALLY before they even had any right to. They knew that I was selling items that I kept there, including to pay their rent. So by locking me out, they prevented my ability to make the $ to pay them, too! The first time, I found this out when I came with a buyer. I had to contact the corporation that actually owns the property in order to resolve the matter, which cost me extra time and money just to do what I had every right to do in the first place.
Then they DID IT AGAIN… right at Xmas time! They had company lawyers harass me with legal actions, all of which I eventually could not afford to keep fighting… so they «legally» then STOLE all my belongings and tried to get me to PAY them thousands more for doing so.
Don’t fall for these CROOKS!

I used extra space storage for a two month period this summer while in the process of moving from SF to the East Bay. I signed up online for the two month free offer on a unit. At the time I assumed there was some kind of catch and that since I only needed two months I wouldn’t get the deal.
When I went to move in, Oliver at the desk was extremely helpful and friendly, he honored the online deal and I only paid for fees and insurance. He even offered my boyfriend and I some fresh baked cookies and gave us advice about East Bay neighborhoods.
The space was clean and the gate made it easy to come and go, which I did a lot while in between homes. I never had any trouble with the gate, and I love that everything was online so I could check my account and know exactly when I had to be out by to not get billed for an additional month.
The day I checked out the woman at the desk was cheerful and friendly, it was the easiest storage experience I’ve ever had.

i called around last weekend to get estimates on storage. this place wasn’t the cheapest (beacon had the best rate). i got the estimate and said goodbye. lj from extra space has since called me 5 times about the storage unit. VERY ANNOYING. i will NEVER be using this place.

I should have known on day 1, when the manager had her car parked in the loading dock and was forced to unload my stuff in the rain, this would not go well. About a year later, I tried to access the place on a Sunday which I should have been able, but somehow the access codes were wiped out and I was not able to get into the unit, costing me money, because it took two hours for someone to get a hold of the manager. Now today, when I wanted to get in and make a couple of changes on my only day off, the office was closed! There was a sign that it was closed from 12noon until 2pm on my only day off during the week. I called and left a message, but 5 hours later, no return call. Do yourself a favor and use any center but this one.

first off:
pros:
i feel that my things are safe here. the place is very secure and they have a manager that lives on site.
the prices are okay. always go with the internet price. i think prices fluctuate throughout the month. the price i am paying now is lower than the one offered on the site currently for a 5×5.
the cons now:
i went there and had said that my sister has recommended the place to me. after signing up and all the paperwork bs, i notice signs saying that if someone recommends the place to you they get 50 bucks off their next month of rent. so i mention it to the lady and she goes, «oh, its too late now.» and hands me some coupons for the next time she recommends the place to someone.
right. thanks.
but overall i feel secure there. only other thing, i wish there was a map to navigate the place because its a big place with no direction signs anywhere.