Extra Space Storage

I had a drive-​up unit here for two years ending March 2015 which I accessed once or twice per month. The facility is in great shape and I never had trouble getting in or out. There was a two day period where access was not allowed due to maintenance work, and they gave plenty of notice beforehand.
I assume pricing is dictated by the Extra Space central office rather than each location, but unexpected and steep rate increases are the norm here. Over two years my rate increased 3 or 4 times, ending at almost double where I started. Toward the end when I felt the amount was getting fairly ridiculous, I found they were advertising identical units for 30% less than I was paying. Everyone should know this going in, as it came as a surprise and left me with a bad impression. For me, the convenient location and type of unit was ultimately more important — I only stopped using them because I moved away from the area.

This place was an excellent choice for us when we moved from Oakland to Milwaukee. From the initial contact with the staff to contacting them inquiring about questions, every interaction has been super. We found it to be reasonable price for the area and very convenient since we lived in Jack London Square/​lake merritt area. Easy and secure-​in and out, clean and well maintained facility. I did not notice too many people going in and out of this place as I did with other facilities. I bought several supplies (boxes, tape, lock) from the shop inside the office and the prices are great too. When I recently went back to retrieve my things the Manager Tanya and employee Noah were extremely nice and accommodating. I made an exclusive trip from midwest to Oakland to coordinate a moving company picking up our items. Tanya was so friendly and helpful above and beyond my expectations. She came and cut the lock off my unit when I forgot the key. I saw her several times over two days and every time she was smiling and helpful. My moving truck ended up showing up much later than they said and again Tanya helped us. I would highly recommend this facility and staff to help ease your moving stress and storing your goods.

The staff are nice, and the location is pretty central to most of the bay area, and near the freeway.
However (there had to be a however right?).
The facility had the most insanely designed elevators. They are basically dumbwaiters like you would find in a restaurant. You can’t fit much in them. And lord help you if you think you are going to be able to load up the provided cart and actually put it in the elevator. The space provided is far too small to navigate a loaded cart. And worst, the threshold from the parking lot to the elevator’s space is not smooth, it is 3 significant bumps that have had the tiniest smidgen of quickrete smeared over them to ‘smooth over’. Which in effective use means that if you load anything on your cart more than one high, it WILL fall. It is like some cruel joke!
Well after putting up with the weird smells, bad elevator and annoying parking I finally pulled all my stuff out of there. Then they charged me again after I canceled!
Again, I dont blame the employees, they seem nice. But whomever runs this place is an evil jerk.

The worst bait and switch business model I have ever seen. I had a reservation for a 10×20 down the street which actually was two 10×10 units that didnt work for me since I had large items that wouldn’t fit… nor did I want to buy an extra lock or try to organize a two different spaces. Since their facility down the street had a 10×20 unit I had to ask them to honor the price and reservation They said no and wanted double the price that I had made the reservation for. They also tried to sell me a 10×15 for more money. The carts dont work. They have no lighting. They suck.

Great support, easy to do business with, fulfilled all my needs and exceeded my expectations. Great support from the manager, Amalia.

This is a nice facility — clean, pleasant manager and employees — no bad experiences.
The only thing that bugs me — and loses them three stars — is that after your initial contract expires, they raise your rates. Often — and a lot. A few years ago we rented a 10’X20’ space to house some large and heavy woodworking tools that we don’t have room for anymore. They will be hard to move but that’s what we will probably end up doing. What a pain.
Their move in rates are very reasonable and probably the least expensive of any in the area for what you get. That’s how they snag you. Extra Space Storage has raised our rent 7.5% every nine months. What we thought would be a manageable rate when we started has really added up. It would be nice if they showed their good customers some appreciation by keeping their rates steadier.
If you’ll just be using their facilities for the initial contract period, they’re a good deal. If there is a chance that things don’t end up going as you planned and you need to store your stuff longer — go somewhere where your rates will not escalate so much.

My experience here has thus been amazing. I enter the premise everyday, and there is always the lovely lady on staff who always smiles and have a hearty welcome every time I see her. The place is secured with a security gate with only the code that is given to you. Place is clean and in a great area. Great place and experience so far. Customer Service is great. The elevator lift was stuck, and there were 2 on staff, and they gladly helped me get the items out. Easy to get a hold of during office hours. Great place overall.

I received great customer service from Cathy earlier this week. She went into great detail about how secure and safe my items would be. I’d definitely reccomend coming here and speaking to her before choosing where you’re going to store your stuff.

From the representatives on the phone to the manager, they are so nice here! I got a great price for a drive-​up storage unit and the premises seem very secure. The manager is extremely helpful and helped make my move a pleasant one. I would definitely recommend Extra Space.