FedEx Ship Center

Horrible customer service experience. The woman working here was heinously rude and unprofessional. We came in to inquire about a door tag regarding a package we hadn’t received. It turns out the door tag was for a different package, one we had already signed for. The employee proceeded to condescend and interact extremely rudely towards us. Avoid this location at all costs.

***This FedEx Ship center has the latest East Coast next day/​overnight cut-​off time in the Bay Area at 6:05pm. They accept cash, debit and credit cards.***
They are located on Pardee Dr. right off of Hegenberger Rd. or Doolittle Dr.
Overall, the staff is very knowledgeable. If your package abides by FedEx standards and passes their inspection, your package will get through FedEx’s system and be delivered on time. They are very informative about both domestic and international shipments/​shipment requirements.
This shipping center accepts (and conducts business for) both FedEx Express and FedEx Ground shipments. FedEx Ground is the cheapest shipping method any FedEx company offers and is cheaper than any other shipping method; including the Post Office.
Call their 800 number or go to
for a quick rate and you can see for yourself. 1800−463−3339 (1800-​Go-​FedEx).
*** When you go to pick up a package, bring your ID, the tracking number or doortag and a mailed bill (if your package address doesn’t match your ID). Please, please, please, do this to keep the line moving!***
I agree with other reviews, the UPS across the street is easily 10 times worse! UPS has specific pick up and drop off times; they literally close to make changes for these times! They say it’s because of their Union… Apparently, not all of their employees are trained to do both jobs… Who has time for that?.. Also, they do NOT take cash.

I ordered a TV and a game system through FedEx unfortunately took a really long time to get the t.v. almost a week longer to arrive in retrospect I should have just send it to us postal service I waited two days then I waited another day in total 3 days after they said it was going to be delivered unfortunately I’m unhappy customer they made an excuse that it was the holiday season but shouldn’t they prepare for that anyways I’m sure they could fix it if they wanted to.

Worst customer service ever !!! The lady whose worked there for quite some time now who I believe looks some type of middle– eastern with short black hair and glasses is THEEE worst. I think she gets a kick out of ruining people’s days, she should NOT be working in customer service, fed ex you have lost my Buisness because of her, I never want to return to this location ever again. Super unprofessional and unorganized. Please show me a policy that says your ID must match your shipping address! Show me that in writing! Obviously no one could. I’m done.

I’m beyond frustrated with the FedEx location on Pardee drive here in Oakland, CA
The first time I received a door tag for my phone it said on the door tag that «This form and a government issued I.D. are required for pick-​up» it didn’t say anything about my I.D. needing to match my address. So I go all the way there in an Über that costed me 35 dollars and I waited in line for 15 minutes and once I got to the front I noticed a make-​shift sign reading «All of the following are required for pick-​up of phones from Verizon and At&t» and handwritten words on it reading «Must match I.D.» I was next in line and the lady started to ring me up and then asked if my I.D. matches and I said no. I told her my I.D. has always had my parents address on it but that my door tag even had my name written on it and here’s my I.D. proving that I’m Heather Cantrell. She said she wouldn’t release it to me. I said that maybe she should suggest to the company that the door tag says that I need my address to match before people come all the way out here just to read that on a dam sign in the actual store. I left and called FedEx the next day and after speaking with a lady from the tech support about setting up a CONVENIENT delivery time she said I could do it online but in the meantime she said and I quote «If you bring in proof of your address they will let you get your phone. Bring your apartment lease in with you» I said «Are you absolutely positive that I can do that»? She said «I am absolutely positive you can»
I went online to set up a delivery time and I could not figure out for the life of me (after 30 minutes on your website) where the heck the button is that offers me a time frame for delivery. It was no where to be found and if it was, it was super inconveniently hidden or phrased as something else. So today, Saturday, I get another Über for the $ 35 trip back to the store with my lease in hand, to pick up my phone again and Lowe and behold the same dam lady is there. I thought to myself «Dammit!!!» So I approach her as politely as possible and explained to her what I had discussed with the person from FedEx over the phone and i showed her my lease, BOTH of my doortags with my name on it, and my government issued I.D. with; you guessed it, my NAME on it. She said let me look up your account. So she looks it up and says that there are no notes in my account or anything which I don’t see why that would matter or how it’s relevant but whatever, and then she says that she won’t be releasing MY ($ 800) phone to me. I asked for a manager and she got him. He was very polite and seemed genuinely concerned and asked if my lease has my drivers license number on it and while I was looking for it she literally grabs the sign from in front of my face and shows it to him and I said «why are you trying so hard to make him not give me my phone, i know what the sign says, i can READ» and she just said «Thank You» in the most bitchy voice possible and that put some sort of pressure on him to the point where he just had to tell me that he can’t release my phone to me. I told him all it comes down to is proving I live there and i proved it, but still no. He was probably going to give it to me until the crazy lady went out of her way to prevent me from giving me my phone, it’s like what the hell did I ever do to her! The worst customer service I have ever received in my life. I went home and cried for at least 3 seconds just out of severe frustration. I know that sounds dramatic but it was crazy everything I went through to get my phone and being turned down over what a crappy half handwritten sign says! I’m literally going to have to take Monday off just to wait at my house for the delivery driver. The delivery drivers just give whatever package it is to whomever answers your door and scribbles down a signature. If it’s that easy to get my phone from the delivery driver at my house why is it so freaking hard to pick it up from the actual store. I’m so so so disappointed with the service I received. This is absurd.

Ulga and Chris are absolute life saving professionals, they went far beyond the calls of professional courtesy and helped a Valentine’s Day gift get delivered! Thank you very much!

FEDEX employees are ok. The problem is that they subcontract out their deliveries to the most unreliable, untrustworthy couriers that things go undelivered and you end up having to travel to collect it yourself as their subcontractor couldn’t be bothered to actually drive to your address. I am so tired of getting «Customer Not Available or Business Closed» delivery exceptions it is unreal. Funny how those are never accompanied by a fedex sticker on the door saying that a delivery attempt was made. Those brown vans look awfully nice in comparison.

This place is unorganized. I made arraignments to pick up my package from this location. I was told that my pick up time would be from 9pm to 9:30pm. I show up at 9:15pm and my package was not there. The lady told me that my driver had 9 packages left to drop off and that he would be 20 minutes late. It is currently past 10pm and my package has not arrived yet. I have work early in the morning and I am stuck here waiting for these guys to do their jobs.

I had to go here to pick up a package that FedEx should have delivered to my apartment complex’s front office instead of directly to my apartment at 8:30am on a week day. Who is home on a week day at 8:30am? People work for a living and now I had to wait until after 6:30pm since that is when the driver was supposed to end his route for the day. The whole point of home delivery is not have to go out to a ship center.
Anyways, once I entered there was already a line out the door and no one behind the counter. Once an employee came out from getting a package, he gathered a bunch of door tags to go find the packages in the back. Luckily, another woman emerged and had my package, since we had called ahead.
I never want to do this again! I have things delivered so I don’t have to do this after working all day.

What a huge clusterfsck. Had to pick up a package here which shouldn’t have happened in the first place however that is neither here nor there. Showed up to a line out the door and no employees behind the counter. People huffing and puffing for nearly ten minutes when someone finally emerged from the back room. He then told us he was the only one here and he’ll take everyone’s pickup info and be back in a few minutes. Ten minutes later another employees comes out and asks for our name, she rudely gives us the package and calls the next person. No apology.
I hope to never return.

On, 7÷3÷14, at 7:20PM, we went to the «Hegenberger» office at 8455 Pardee Dr. Oakland, CA, to pick up a package for my husband. There was only one woman staffing the outer office and about 20 people in line. We waited over an hour before we were able to get our package and leave.
The woman working alone in the outer office was nice but she said she had asked for back-​up and no one had responded. The sign said the manager on duty was Jacob Archuleta, but he was not there. While waiting in this amazingly slow-​moving line, amid a bunch of other very angry customers, I tried the fedex 800 number four times. Each time I called I had to negotiate the menu and wait for customer service. Each time I waited until I heard a ring and could hear voices in the background, but the person who was supposed to be answering the phone cut me off without speaking.
At 8:00PM the woman in the office called all the people in line (which was way out the door) inside, and locked us in. Then a rude woman came out of the back and barked at us sarcastically to get in line. She took door tags from those of us who had them, and disappeared into the back for an interminable period. I don’t know why she didn’t come out and collect the door tags earlier, when we were waiting outside. It might have helped.
My back hurt so badly from standing so long (nothing to sit on either inside or outside the miserable office), I finally lay down on the floor. After we finally got our package we had to wait until a small group had formed, and then we were escorted outside through a different exit. We finally were able to leave about 8:30. This was all around the worst customer service I have ever experienced.

Lord do these people have patience! The guy we got during the night near closing shift found our package (which had gotten lost in limbo during the week) and we were in and out within 10 minutes despite multiple folks in front of us. My coworker and I anticipated a 30 minute wait and some change… total surprise (and a pleasant one)

good place, good customer service!!!

QUICK! Excellent service!
Recommended 10x over UPS across the street!!!

Great staff. Packages have always been early or on time.

Very good customer service! Had to go in and pick up a package. very quick and ver friendly people that work there! :)