Goodyear Tire Center

These guys did their best: although I waited for over three hours for my tire to be replaced. They were understaffed and didn’t check what was wrong until an hour and a half had already passed by. It made me 3.5hours late for work AND cost double it would anywhere else.

This used to be my go to place. I’ve been a customer for about 10 years and always recommended it. Ever since Vic left, the place has gone down in my opinion. I continued to give it a chance after Vic left, but now is the 3^rd time Ive come back feeling ripped off. They nickel and dime everything and there mark up prices are far from average. I give it 2 stars because they are all very nice people that work there but not worth the prices this place charges. I could get better service elsewhere.

Only giving two stars because one of the guys was kinda nice. For most part they kept talking to me like I was an idiot who didn’t know what I was talking about and ended up just brushing me off saying that the only thing they would do was sell me tires. Mind you, two of the tires they said I needed replaced were brand spanking new and came with a warranty, therefore, said warranty should have been investigated. But no, they just blew that off and repeated that the only thing they’d do was sell me new ones. What a waste of time.

They fixed my flat quickly and cheaply and had friendly service to boot, with no attempts to oversell.

Fixed my tire! They have good prices for Goodyear ls2 run flat tires compared to other places.
This is not Goodyear, it’s called Benson tires shop.
Victor is easy to work with and their staff were respectful. They do offer shuttle rides. Time for a new pick up or shuttle van other than that, they got me back on the road on a very busy Saturday morning.

Woke up to a flat front tire. My wife called around and no one had the tire in stock for a replacement today except these guys. They were able to get one delivered in the afternoon. They kept up the communication and let me know when the tire arrived. Once it was there they installed it while i waited. The business is clean and nice. Everyone i encountered were very friendly and cared about the work they were doing. Highly recommend this place.

Had a flat tire. Asked them to fix or repair the flat. They wouldn’t repair but would replace the tire. They add a balancing charge of 13.00 for labor and 3.49 for parts. They were closing up so after I paid I had to wait outside in the cold. It took twenty minutes, maybe a few minutes more. I got my tire back and it was punctured by a nail or piece of brad. I would probably shop around for a better price. If they had let me stay inside instead of out in the cold this would be a four star review. I repaired the other tire and it worked fine as a spare. They could have fixed it for twenty bucks or so and I could have been on my way. It was 163.00+13.00+3.49+tax. I would not go back there for any service.

I first took my car here to have the air checked in my tires – no problem – so I thought I’d try them again when I had a bad brake sound I needed checked.
They took my car right away, I paid $ 40 for the inspection, and they called me up and told me I needed new: brake pads, rotors, and calipers at a cost of $ 621. Why? Rust. Also they said I had a nail in my tire.
So I went back to the shop and asked the mechanic to explain why I needed all these things replaced on a 2008 car that had just been fully serviced one year ago, and he said that my rotors were «undersized» so he couldn’t resurface them, and said my car must have been driven on the East Coast on a lot of snow and salted roads. It hadn’t, at least not since I bought it at one year old. I told the guys that my tires were purchased from Goodyear and under warranty and asked could they please do the repair as they are a Goodyear shop – and suddenly the tire nail «didn’t puncture» so no service was needed.
Though I am usually pretty trusting of folks, I asked for a written estimate and went on my way, partly because I had felt odd in the shop from the start, as though I were being sized up possibly. So I talk to some friends who know about cars, and they say rust generally isn’t such a big problem and is sometimes «leveraged» by shops to upsell. They suggest I get a second opinion. I go to a free brake inspection place in Sacramento when I’m up there for the day, and this other shop comes back – 100 times more professional – with a printed sheet listing the measurements of my brake pads and rotors, etc, and they say the problem is just friction, probably prematurely giving trouble because they are still the factory brake pads the car came with. They resurface my rotors, no problem, replace my brake pads for $ 135 and send me on my way. I ask them about the rust, they say minimal and nothing to worry about. Brakes feel great. Noise is gone.
I’m awfully disappointed to find the Goodyear place so scammy, as they are a local business near my house and I would love a good local place to support, and for my own convenience in the future.

Wow nice place. Very efficient, friendly, professional and competent. In an industry with such a bad reputation for shysters and less competent players, it was nice to find this place.
No heavy sales pitches to buy other stuff. They made recommendations, pointed out a few things that were helpful, provided me with some information and otherwise did the job they were being paid to do in a timely efficient manner.
I left feeling like I found a place I can trust for my auto mechanical needs. No doubt I will be a repeat customer for them as my auto dictates.

Flat tire at 3 pm on Saturday afternoon as we were about to head into San Francisco. We thought this might totally wipe out our plans for the evening AND for the next day — how would we find anyone who could change the tire at this time on a weekend? Called Goodyear and they told us they could fix it right away. We drove over and, no exaggerating, within FIFTEEN minutes of arriving, our car had two new tires (since the other one was going flat too). Service was prompt and friendly (and they had a spacious waiting room which is a nice bonus). We’ll definitely come back here in the future.

Had an early morning flat tire on 580. After a struggle to get my donut tire on (no jack or tire iron in my car, egads!), I popped over there right when they were opening the doors. Being the first customer, they took care of me in about 30 minutes. About $ 20 more expensive than Sears, but it’s right down the street from my house, and I would have had to drive to Richmond or San Bruno if I wanted to save $ 20 at Sears. I’ll be back. Early in the morning!

I went here for the first time about three years ago to have some tires mounted on my 350z. As soon as the guy started I had to run over and ask him what the hell he was doing. They don’t have a touch-​less tire machine so if you have nice wheels, forget about going to this place.
I thought I would never go back until I needed an alignment and didn’t want to drive to my usual place in castro valley. Big mistake!
They aligned it twice and couldn’t get it right. I had to go to my usual shop and they got it right on the first try.
Avoid this place. if you have cheap wheels/​tires or if it’s an emergency go for it. If you have just a teeny bit more time, go to another shop. They are also over priced.

My car was losing air in one tire repeatedly. Took down the street to Good Year on a lazy day. No other cars in the shop to speak of. They took 5 hours to give it back to me, and didn’t find the nail in the tire – that took a trip to the dealership. Should have gone to get my thirty-​five bucks back, but time is money too and God knows how much time such an endeavor might waste. Such a disappointment.
Still incompetence isn’t malicious, and I don’t think these guys are scumbags who deserve one star, so here’s one more…

I don’t trust them. I was given a ballpark figure of $ 250 for brake work. Later I was told $ 1100 and was told my rotors should be replaced. I refused the rotor replacement and was told they could do something comparable for $ 400. Later they called and said they could replace my rotors for $ 800. With all the price fluctuations I feel they were trying to dupe me into spending way more money than I needed to. There were no published price schedules on anything. I won’t be back. I should have picked up the car as soon as I sensed something shady going on.

This shop might be good if you need tires, brakes, fluids changed or simple stuff like that. But do not take your car here if you need anything that requires a computer diagnostic or anything beyond your basic services. After taking my car here 5 times for overheating, they first said there was nothing wrong, then said it was a leaking radiator (which they replaced twice), then said it was a bad thermostat (which they forgot to replace when they replaced the radiator) then maybe a faulty thermostat, which they replaced again, then maybe it was a blown head gasket. Well, if it wasn’t a blown head gasket in the beginning, it definitely was after overheating 5 times which another shop confirmed in 5 minutes by testing the hydrocarbons in the exhaust. To their credit, they offered to give us a break on the cost of fixing the head, so we had it towed AGAIN to their shop, but after our car was in their shop for 3 days they told us that they didn’t have the equipment to do the repairs. I also realized after taking our car to a full service shop that Benson’s did not have any computer diagnostics which could have saved us thousands of dollars. If they had only told us, «You know, this is a little out of our league, you should save your time and money and take it somewhere else.» !

Excellent service! Our brakes were acting up, and based on these Unilocal reviews, we contacted Goodyear Tire Center. They were extremely pleasant & attentive, and explained our brake problems could be caused by several factors. We asked them to examine our brakes to give us an estimate. In an hour, they told us what was wrong, what needed to be replaced, and also what did not need replacement — all clearly itemized and reasonably priced. They replaced the brake components sooner than the expected 3 hours. When it was all done, they drove over to pick us up. Always very friendly & courteous. Nice clean garage work area. And, no charge for the brake exam! Highly Recommended!

Have been to Benson’s Tire and Auto – Goodyear several times and each time they have been friendly, helpful, quick, and, most recently, saved us money by repairing a tire with a screw in it rather than telling us we needed a new tire (or two to keep it balanced). They have the work done when they said it would be ready – or sooner. Prices are excellent.
If it is allowed, I’d like to comment on two of the negative posts here that seem to me to be unfair.
Carlos C. complains in Jan. of 2009 about an experience that occurred eleven or twelve years ago! What’s up with that?
Beat L.A. n. first states that the «guy at the counter couldn’t be nicer.» He then goes on to register his anger with the shop because later, while jogging by, he went into the car and took something out without stopping to let anyone in the tire center know that it was his car that he was going into. Clearly the shop was concerned that he might be a thief. I’m happy, and if I were Beat L.A. n. I’d be happy, that they came out «aggressively» to see what was going on.
Again, I’ve had repeated excellent experiences with this company and recommend them to all.
(This shop is not, as it is listed as of today, in East Oakland, rather the East Lake section of Oakland.)

SLAMMIN’
Great prices, never trying to rip you off. Give good deals and never try and push services on you you’re not in need of or interested in. Go there for reliability and good service as well as the prices.

If i could give a zero I would… I dropped my truck off at 1130 to get a tire with nail fixed, the guy at the counter could’nt have been nicer, told me it would be about 3 hrs. no big deal as I was going to jog around the lake anyway. after my jog I forgot something in my truck, while on the phone I unlocked it grabbed it kept walking, some guy from the shop came after me very aggressively asking me why my car was there and demanded a work order, interupting a very important phone call. dude was so rude

My car wouldn’t start for the second time in two days while I was on an errand for work. I figured it was finally time to put in that new battery I’d been carting around in my trunk (I tried putting it in myself but there was so much corrosion that I couldn’t remove all the screws with the wrench I had — I ended up sweaty, greasy, and on the verge of tears from frustration).
A co-​worker came out and gave me a jump, and I proceeded to drive around Berkeley looking for mechanics that would perform this simple yet niche task. After being turned down repeatedly all the way down Shattuck, I decided to head over to my boyfriend’s recommended place, where I had once had my previous car serviced about three years back.
I so wish I had skipped the grease and frustration and just headed here first. Not only could they change it for $ 30 (relatively cheap for me, easy money for them), but they fit me in that moment and took about half an hour. Thank you, Benson’s.