Herbert W Smith II, DDS

Money money money! I go in for a free cleaning I come out paying way more than I can afford. Dr left pits in my filling so now I have to go back to my new dentist and get it fixed! They also lost my teeth xrays.

My daughter was 10 years old and in need of a root canal when we first went to Dr. Smith. This is a child who is petrified of needles and shots so I was worried this was going to be a terrible experience. We went to the same church so I prayed Dr. Smith would be gentle with her and understand her extreme fear. Imagine my shock when she came out of the experience an hour later in good shape, no screaming or crying (her usual response to shots). She didn’t seem to need it, but we went to the pharmacy across the street to fill a prescription for a pain reliever. The pharmacist was surprised that my daughter was doing so well… immediately after having had a root canal. Dr. Smith has been her dental hero ever since… mine too!

I’m writing on behalf of my mom who is too old school to have a Unilocal account.
My mom went to him for deep cleaning… after an hour’s wait and a city of Oakland parking ticket later. Ok whatever, medical professionals run late. Then he insisted she get her upper dentures realigned (for which he would get paid for) but my mother reminded him that her lower dentures do not fit properly. He then became angry and yelled at her, saying that my mother was wasting his time! What kind of medical professional/​provider says that and expects to keep patrons?!
After he stated his number of patients have decreased (gee wonder why?), he had the nerve to ask my mother to refer some of her friends to him. HAHAHA! My mom is old not stupid!

Very good experience! Seeing a dentist is not my favorite thing to do but I was in so much pain that I was ready to pull my own teeth out with a pair of pliers! Dr. Smith was recommended to me. I called and spoke with the office manager, Dorothea who scheduled an emergency appointment for me. As it turned out I had an abscessed tooth and needed a root canal. Dr. Smith referred me to Dr. Fong (also great dentist!) who specializes in root canals. I have a very low tolerance for pain and the thing I fear most at the dentist are those awful shots. Dr. Smith cleaned my teeth, replaced caps and filled a cavity… Totally pain free! Dorothea was also very helpful with the insurance and flexible payments schedules.
I have had several visits over some months and I have to give Dr. Smith and his great staff 5-​Stars!

After filing a complaint with Delta Dental, and having a full case review, I was reimbursed for my dental treatments here. Almost $ 1500 worth of wasted time and teethwork. It was proven by another Dentist, so I won my case!