Micki’s Towing

I hit a pothole on the freeway and needed a tow. My insurance company contacted Micki’s towing. They said they would meet me at a specified time… and then never showed up. I called several times only to be met by a DRUNK dispatch worker who put me on hold forever. I hung up three times and called back. Each time drunken replies (HEAVILY DRUNK) and then out on hold. When I called my insurance company, they were able to get through and Micki’s said they would show in 20 minutes. An hour later my insurance company said Micki’s called and called me and that they were there looking for me. UTTER BULLSHIT!!! I saw no tow truck anywhere and never received a call. I verified the phone too. No, they did not call me and they were not anywhere in sight.
Your business is to help stranded people and you fail. Pretty pathetic.

Why does AAA contract with these folks? They have terrible ratings on Unilocal.I too experienced terrible service. My daughter got hit in her car and she called AAA. I came out to the scene to wait with her and it took them forever to come there. Guy who towed was fine. But then when I tried to get my car from them the next day to tow to the shop – they don’t open until 9am (so now I have to deal with this at work) and person on the phone was pretty rude and negative saying «You better make sure you bring $ to get it out… who’s paying for that? AAA sometimes doesn’t pay for that» which made me paranoid, so I called AAA and waiting online only to find out that yes, they would cover that cost. It’s a mismatch for AAA to be working with these folks. AAA is customer service oriented. These people are not.

luv the staff!!! great service & fast!!!

BEWARE of Micki’s. Among the apparently many on Unilocal who have been burned by these guys, I had a horrible, awful experience with Micki’s Towing today. I called AAA to have a new battery installed. They said no problem, 1 hour or less, and they confirmed the technician would bring a battery. He shows up with no battery, saying that Micki’s is out of batteries. When I asked if he could arrange to get one, his supervisor said yes they actually do have batteries. However, they were going to charge me for 2 trips, if he jumped my car and I drove 2.5 miles to meet my school aged son, and then have the battery delivered there. In spite of the fact the call was to replace a battery. That didn’t seem right, so I asked him to wait while I called AAA. HE ENDED UP DRIVING AWAY AND STRANDING ME without saying goodbye, without giving me a jump, and without making plans to deliver the battery. To his credit, he did offer to go get the battery and bring it back, but they are far away and I had to get to my son, and I didn’t want to be held to two calls when it should have all happened in one. I was parked outside work and just before he drove off a friend came down and saw the whole thing… BUT. HERE’S THE WORST PART: The guy went back and reported that he DID jump the car!!! It was a bold-​faced lie. He tried to get my signature on the line BEFORE anything was done, but I asked him to wait until AAA told us what to do (I didn’t sign, and have yet to hear if he forged a signature). But, because he lied, AAA may have to pay the bill even though NOTHING was done! An irate dispatcher called me and said to me, «I’m not saying you are lying, but…» because he wanted to believe this lying kid over a long term customer. Gratefully a supervisor acknowledged what happened (I was on the phone with an AAA rep. when the guy drove away), so I didn’t have to pay for the horrible experience. But when I heard that he lied about it, I filed a complaint with AAA. It’s just not right that they should have to pay because this kid at Micki’s wants credit and $ for something he didn’t do. After he left my friend gave me a jump and I drove to meet my son. Then, about 3 hours after the original call, a really wonderful AAA guy (not from Micki’s) came out and brought a battery and a sweet kind warm demeanor and educational approach. AAA pulled through. But as I said earlier: BEWARE of Micki’s.

i’m a AAA customer. be sure to tell AAA not to use this company if you need a tow. they overcharged my card for the extra miles that my membership does not cover. was only supposed to be $ 20 for 2 miles, but they charged me $ 90 for 9 miles. was telling the driver the whole time while he was on the phone with whoever takes payment, that it’s $ 20 and he even got off the phone and lied to me and said, yeah, she only charged $ 20. looked at my statement and $ 90 was taken out. called them back and they said i have to wait til monday since they’re closed.

Strange and terrible experience tonight. My friends parked at the Oakland BART station, and their car wouldn’t start when they wanted to head home. I stayed as they called AAA, and AAA had Micki’s come by.
First guy from Micki’s was nice enough, tried to give the car a jump. But it was obvious that the battery was not the problem. So – okay — he calls a tow truck. The tow truck comes by. But I can hear the boss on dispatch telling them to try more things before towing. Trying to jump again and again. Then I hear the dispatch telling his guys to kick the gas tank with the bottom of his shoe. Fine — gas tank kicked. Thanks Micki. It goes on. Sun’s getting low in the sky.
Then… we see the tow truck driver moving slowly away. We’re very excited — maybe he’s positioning the tow truck to tow the dead car already. But no… he just pulls nice and slowly… straight out of the parking lot and away, stranding us in a BART parking lot at sundown. Thanks! Not even a «screw you guys, I’m out of here» for courtesy. Just drives off.
The police stopped by to tell us that it wasn’t safe for us to hang around at the lot.
Thanks to the various friends who saved us tonight, if you’re reading this review. AAA should never call Micki’s ever again. And nobody else should either.

Can I give a NO STAR RATING. I’m a AAA Member who had the worst experience with a nameless driver (as he did not introduce himself), nor did he walk over to the vehicle to see exactly what the problem was and he didn’t walk the driveway to see the vehicle before he decided he COULDN’T do the job.
What he did do, was get back in his truck and drive off without following up with me about next steps. I had to place another call to request a tow and then go through everything again with AAA who somewhat annoyed me as well because once I spoke with the supervisor they tried to back his bum behind.
Upon looking at the reviews I can see that this is not an isolated incident with Micki’s and it’s treatment of AAA Costomer’s.

No complaints here! I needed to get my front drivers wheel swapped with my spare and they were on time as quoted by AAA. I feel bad for the guy weaving through the parking lot looking for my car since I was in the building. One of my rotor bolts was threaded so he had to work slowly on one of the five. He was super careful and thorough and gave me plenty of advice on what I should and shouldn’t do for repairs. Super happy with the service!

I am a AAA member and apparently this tow company contracts with AAA. After waiting nearly an hour for a tow truck in the parking lot of the Bay Bridge, the tow truck driver from this company came and did not tow my car. He told me that my car was on the San Francisco side of the bridge and therefore he could not tow me because he has no jurisdiction… WHAT?! I was livid. Can anyone tell me where the Bay Bridge is located, in San Francisco or Oakland? This resulted in a 2 hour wait for another tow truck and tons of traffic. This company’s professionalism and customer service sucks!

Had to call Geiko today to have my car towed. I was stuck in a busy gas station. The drivers name was Alex. He showed up within 30 mins got me out fast and most impressively got my car not only into the apartment complex’s gated parking lot, but got my car parked in my very tiny covered parking spot which is not an easy feat! He was friendly (but not weird) and incredibly efficient. Yay. Five star service.

Geico set an appt with Micki’s to tow my car at 8:00 am. No show. No one answered the phone for me or two Geico staffers. Forty-​eight minutes past my appointment, someone from Micki’s calls and says they’ll be at least three MORE hours late because of a traffic incident that just happened nowhere near me or their shop twenty minutes after they should have been here. That’s bull.
Thanks for wasting an hour of my busy morning, Micki’s. Wish I could give you negative stars.

Had a few cars that needed to be picked, so over the phone I asked if they would pick up the furthest car from Lafayette, «We don’t pick up cars from Lafayette» *click* Hung up mid-​sentence when I started asking about the next car.

Friendly, easygoing tow truck driver came all the way from Oakland to Vallejo with a brand-​new or close-​to-​new flatbed truck.

Super service! Our 61′ Comet needed to go to the doctor, and these guys showed up with a flatbed and gingerly pulled her from our tiny driveway. The driver was very careful and treated our old lady with the care and respect she deserves.

Palace Towing left me hanging. So I got a referral to Micki’s from Ken Betts towing. Guy came when he was supposed to. Nice guy. Took good care of my car. Thoughtful. Reasonably priced. Their actions convinced me to change my roadside assistance plan from my car insurance company to AAA.