Pet Food Express

This is the best retailer around! The staff is super friendly and helpful. I needed to return food that didn’t agree with my dog and they took it right back with no hesitation and gave me a gift card for the full amt. They offered a full refund but I had paid cash and didn’t have my receipt. They also were concerned about why the food didn’t work out so they could advise other customers if needed. I have found that all the stores have exemplary service. Way to go Pet Food Express!

Fantastic customer service, and actually great prices! Our dogs are chewers, and love knee bones and knuckles (large bones) which are just $ 2.99 here! The consistent deal is buy 3 get 4^th free. I will definitely be back!

Darrell and his staff are unparalleled! I came to the store about 6 weeks ago having just adopted a 7yr old dachshund, Bowie. I was distraught as things weren’t going as smoothly as anticipated. Darrell took half an hour to talk me off the edge. He was incredibly supportive and helpful in explaining the initial process of getting to know your dog. He encouraged me not to give up.
And by now our dear Bowie is firmly rooted in our family and we can’t imagine life without her. Thank you Darrell and Trina and co. For being there for me and for helping me find the right crate, treats, and food every time I come in. None of that apathetic pet supply store attitude here. This place is a gem!

This has been my go-​to place for many years, and I’ve always been very happy with their service. Food shopping for a cat with Inflammatory Bowel Disease can be very challenging. Novel meats, no grains, wet food has been the best route in our case, but IBD is a bit of a moving target. I’ve actually started tracking date/​brands/​flavors/​physical response/likes&dislikes to monitor her diet and minimize my deliberating at the store.
One of the best things about PFE is that they will refund you, if your pet didn’t like the food you bought. All you have to do is bring in the labels and your receipt. Anyone who owns a pet with finicky tastebuds or sensitive digestive system should be able to appreciate this. I can’t tell you how often I have had to get refunded, because my cat was unable to digest a particular new brand or flavor I tried.
A few weeks ago I asked the manager if they had any sample sized bags of Stella & Chewy’s dehydrated Duck Duck Goose. The bag cost $ 26, and it felt like a steep price to pay for something I wasn’t sure my cat could digest. He told me that there were no smaller samples and reminded me of their refund policy. After I commented how much I’ve appreciated that policy since my cat has IBD, and I’ve returned countless of cans over the years, he said «One moment», walked over to the cat food section, grabbed the $ 26 bag off the shelf, rang it up at $ 0 and said, «Please let us know if this agrees with her.» As it turns out, she really likes the food & has reacted well to it so far.
I was still stunned when I came home from the store that day. It was truly a moment of exemplary customer service, deserving of a Unilocal review, as they prioritized my cat’s well-​being without a moment’s hesitation. Much appreciated.

Dear Unilocal!This place has great service and great food selection for dogs! Employees were knowledgable and very helpful to products! The place was clean and organized which made it easy to find items. My dog and I will be coming back again.

Darrell, Erik and Trina know their products! I feel confident in their advise. The dog foods and cat foods available today confuse me, we older cats that need diuretic support. Darrell and Erik both discussed the benefits of the dry food from Wysong. The cats love it.
This team is enthusiastic about what they do, how they help clients — it shows! And I see they really care about their own pets when we talk, that shows me they know what other owners are dealing with.

Thanks to Brooke, I keep returning to this store, and always leave absolutely satisfied, no, delighted! She’s a veritable rat savant, with an encyclopedic knowledge of rats and their care. She’s also really sharp. Ask her a tough question about a pet rat problem, then stand in awe as her brain whirs through the diagnostics, comes up with trenchant questions, then spits out a program of practical solutions for you to try at home. A week of patient «Googling» was no match for Brooke’s extensive knowledge.
She also knows the merchandise well, and is unfailingly pleasant and helpful. I’ve never regretted a purchase she’s guided me to, and always leave the store really pleased about the added value her service provides.

I had a fire in my apartment building last week, a bad one, and I’ve had to repurchase a lot of things. The night of the fire I made a stop to buy my dog a new dog bed, as hers reeked of smoke. The manager at this store was nice enough to believe me, and offer me a discount even though I was smiling, and cracking jokes, and did not have the outward appearance of someone who had just been through a fire. In retrospect, I think I was just glad to be alive, but the point is that it would have been easy for someone to not believe me; this guy did, and responded empathetically (and if ever I needed an empathetic response, that was the day). Now that I think about it, maybe I also smelled like smoke… Anyway, they’ve got a new customer.

The Pet store for my Sophie! I go there at least once a week and always leave happy! I was there last week talking to Darryl, the store manager and as usual he went above and beyond with his customer service! Thats when I wanted to know his managers name so I can contact them directly and brag about Darryl and his team. I called Mark and after speaking to him it made me even more proud to be a Pet Food Express customer. I now understand why Pet Food Express is so successful! The team from the top of the chain is so incredibly outstanding! They are so easy to talk to! Talking to Mark felt like talking to an old friend! Darryl, is my go to guy when it comes to Sophie. He always knows whats best for her and he is very honest and direct! Then we have Darryl’s amazing team! Knowledgeable and amazing at customer service is what they all have! Going to Pet Food Express always feels like home for Sophie and I! Thanks to their AAAAMAZING customer service they have a loyal customer for ever! Thank you Mark, Darryl (my favorite!!!), Trina, Matt, Brooke, Erick, Hilario, Norma, Petra and Marek! Hopefully I didn’t forget anyone at my favorite Pet Food Express! You all Rock! Woof Woof Woof (Thank you all, from Sophie ;p)

The store manager and employees here are incredibly knowledgable and friendly. Come in with questions and you will leave with answers and recommendations.
The employees in this store are the reason I shop here for all my pet food and pet needs. They’re also exceptionally easy going with returns and exchanges and just want to ensure that you and your animal are happy with the products you buy.

Thank you Pet Food Express for providing such constant excellent customer service. Your care for the customer, knowledge of your products, and interest in pets is evident by your continued fantastic ethical standards and genuine friendliness every single time I come to the store; I come often and I’m never let down. I love you so much Pet Food Express.
Thank you for being such a strong and ethical company in a time when companies are simply losing their standards of care of customer service. YOU are a real example of greatness!

The people here really loves dogs. My dog gets spoiled every time she comes in and she knows it that’s why she howls all the time.
I get spoiled by them. Man talk about customer service. I do enjoy coming here. It is my favorite store.

Darrel and his staff did an amazing job helping us today. We got a beautiful cat tower that the kitties will love. Thanks team!

Being new to the area, I found out that this pet store is just like any other chain PFE, but this store has the nicest people working, and I am very impressed with Darrel, Marek, and their staff, who are amazing people that are really eager to help and sincere. This place has become my go to pet store in Oakland, simply because of their staff.

This is our go to Pet store for all of our doggies needs. We have a doggie family that MAN our house ²⁴⁄₇. Even when we near our front door, you can literally hear all of them, howling and barking so loud, that it reverberates throughout our neighborhood. It’s actually a bit too much, and I’m sure our next door neighbors can hear them inside their peaceful homes, and they must be thinking: ‘Crap! The Yoo’s need to shut those doggies up. And it seems they’re home.’
Pet Food Express however, loves all our doggies, and even if we brought them all howling in unison, they’d laugh and just smile. :P Whatever we need, and no matter how many questions we ask, all the time, they are very gracious to explain, and provide exactly what we came looking for. In addition, they may add a suggestion or two, and give out samples for us to try, that may make us purchase the sample the next time around.
In a sense, they’re like spiritual and mindful doctors for us disheveled, stressed out customers! They give off such warm and pleasing vibes of peacefulness, and a true sincere hand to help you out. It’s almost like therapy for you, and later your doggies!
Who knew that of all places, within Pet Food Express, you a mess, come out feeling satisfied, and mindfully caressed, to they point of being gracefully blessed! They should rename their store to: Pet Food Express & Owner Decompressed.
I think I need to go now, and receive some stress decompression! :P Onward and upward, to Pet Food Express!

This store didn’t seem quite as large as many other pet stores I’ve visited but they are organized and have a wide assortment of food, toys, and accessories. Their self-​wash area is clean and spacious. They also provide custom engraving for your pets’ tags/​leashes.
The store was empty when I went and one of the sales associates were standing right at the entrance, greeting people as they came in and asking if they needed assistance. Of course, she might have appeared a bit more approachable had she not had her arms crossed and maybe smiled a bit. All stores should take a page out of this pet shop’s book and encourage their associates to greet people (except with a smile) when the store is empty.

OK-it’s a chain store, I get it BUT the service is that of a boutique but with chain store prices for «boutiquey» pet chow FOR THE WIN!
Buy Scrip gift cards through your school and PFE donates 10% of your purchase to the school so even the corporate culture is positive!
We started at this store about 5 years ago and never looked back. Angel, Sean and all the staff at PFE have always been friendly, helpful and furry friend centric.
We have a motley crew of critters that have included the rescue dogs and cats and guinea pigs which mean I drop some serious change on ‘supplies“
The buy THREE, get ONE FREE policy has offset the cost of the pet habit. We have used the wash stations, the shot clinics and the lost pet boards, this is truly a neighborhood store!
My boys have a pet sitting business so I invaribly have texts that read,” get bunny food STAT” or even fish chow and I know if I walk in and ask, someone will know the answer and take me to whatever I am seeking out.

I’m not exactly a frequent visitor of pet food stores, but I’m sitting a cat this month. I was on my way to Safeway for cat food (the one with a 2 star rating next door) and realized that PFE was next door.
Anyway, baffled at the selection of cat food, Sean was very helpful and friendly. We even talked about vegan pet food briefly (if I had a dog, I’d do this, for a cat it’s less appropriate). And indeed I was in and out in «express» time, and paid about what I’d expect.
The only downside are the various weird people hanging out in this shopping complex, presumably attracted by the Safeway.

Tip: From my experience, PFExpress may be pricier than Petvet Petfood just 2 min down the street on Broadway. However, if you bring a receipt from Petvet or a photo of the price tag, PFExpress will match (or beat in some cases?) the competitor price.
I love this place! The employees are so friendly and helpful. As a new puppy owner, I needed a lot of help dealing with puppy problems, such as teething, chewing, and destructive behavior. These guys were amazing and had great suggestions/​advice whenever I had a question or problem.
They don’t sell just pet food. They also have kennels, toys, medications, bitter sprays, bowls, toys, treats… pretty much all of the essentials that you’d need for a dog or cat.
Also, their return policy is great! Within 30 days, you can return an item even if it’s been destroyed or chewed up or half empty. The reason could be «My dog destroyed this too quickly» or «My pet has no interest in this» or «I tried using half the bottle, but it doesn’t work.» With a receipt, you can get a refund; without a receipt you get store credit.
They also have «buy 3 get 1 free» specials all the time on certain categories, such as toys or treats. You can’t mix & match between categories (like toys and treats) though.
PS — They sell odor-​free bully sticks here! The brand is True Chews — they are amazing because they have hardly any odor at all, especially compared to your run-​of-​the-​mill bully stick that smells absolutely appalling. True Chews are my favorite bully stick brand — the dog loves it, and the owner loves that it doesn’t smell like rotten poopy trash.

What a great little place! The staff here was incredible and they had some great recommendations for me. Fortunately, they also have a buy three get one free for tennis balls, so I was able to stock up for the pups.
The place is small, so the selection is more limited, but they have a lot of quality goods, and a hose of room to wash the dogs, too. I’ll definitely head back there for my goods next time I’m out to stock up.