Property Mngt.

So far this Company is as unprofessional as it gets. Ad online said meet at the property at a specific time and to call the number on the door. Showed up and no one was there and no number on the door. I buzzed a tenant to see if they had any idea who I should contact for the apartment and they directed me to another tenant. The second tenant was very helpful and even showed me around the property. Word got back to the property manager the tenant helped me and I was told she over stepped her role. What role? Being a caring citizen and a helpful tenant? I made sure to inform the property manager the tenant did nothing wrong and in fact the person who posted the ad was at fault for wasting my time.
After viewing the property I was ready to get an application and get the ball rolling for my girlfriend who is in dire need of renting the apartment. I was told they don’t talk to people or show the property to anyone not renting. Well guess what we won’t be renting from Z Grand anyway, terrible customer service, lazy manager, bad communication and overall not the people I want to do business with anyway.
Save yourself and Do not rent from this company!!!

We recently ended our 3 year apartment lease with Z-​Grand. Details below from our experience but overall: If Z-​Grand had the only apartment in the entire Bay Area we would move before giving them any money. The place itself was decent and in a convenient location. However, mgmt is horrible and treated us as if they were slumlords. There are other apartments for rent in the area where mgmt actually cares about its tenants, properties, and manages with respect.
A few anecdotes:
1. After moving in, the manager’s son came to fix a leak. He left the gunk from the pipes in the cabinet and on our floors like he wanted to make sure we saw what he cleaned out.
2. My family was stuck in the elevator 3 times (twice with a newborn) over the course of 4 months. It happened to other tenants, but management was slow to act. They actually blamed my wife and our door, although the technician who fixed it said it was the building settling.
3. We gave notice and were responsible for finding new tenants. We showed the place ~20 times to get someone interested at the inflated price the owner was charging. We had 2 different people approved and ready to move in, but both backed out after interacting with mgmt.
4. We painted an accent wall and knew we had to repaint it upon moving out. However, management told us the wrong color twice so we had to paint 3 times.
5. Upon moving out, the apartment was spotless. They still charged us $ 125. Why– because that is the max they can charge without listing a reason.
Don’t trust me. Here are the manager’s actual emails to us (with context):
* I sure am NOT trying to hassle you. The real answer to your question on the shoes and cooler is… NO. Fire Department will write us up.
o (Asked if we can let our wet shoes dry outside on the roof)
* Everyone deserves to be able to ride safely. And, we take exception to your conclusion that we are making quick fixes. The elevator company is fixing error codes that appear and switches that are out. We are only aware of 1 time any tenant but your family has been stuck in the elevator in the last year and the cause (failure to line up at floor level) was corrected with no further problem. We will continue to do our best. If you feel that we are cutting corners and opting for quick fixes, we are not.
o (We were stuck in the elevator 3 times between 06÷13−02÷14, which seems enough time to fix an issue. Twice with my infant. The tech who fixed it said the building had settled and it had nothing to do with our door)
* My personal opinion based on observing the area is that what you are hearing is the rain hitting the roof flat out. I think gutter extensions or vinyl roll out gutter sleeves may help the problem.
o (We heard what sounded like a drum band after every rain shower. It was during the rain and hours afterward. We were woken up by the sound many a night. The problem was never fixed.)
* Hello to both of you. I see the attached was sent out to the manager for posting. I wanted to give you both a heads up.
o (Mgmt lost our rent check, which they later admitted, but rather than contact us, they posted an eviction notice a few days later. We had paid our rent on time for 2+ years and they went straight to an eviction notice with no warning.)
* We are over-​involved in this and wish to say out. The reason we say tenant can find a tenant is because we do not wish to do negotiating on an occupied unit and the back and forth. I am spending too much time involved in this. We approved XXX and told her what we will and will not do. I gave you my best guess on paint. This is yours to manage.
o (We had shown the place 10+ times and there was limited interest because they had inflated the price so much and mgmt was too difficult to deal with.)
* I told XXX that to her face with others listening!!! It is my job to put up with your insults but, I need not let you think for a moment that it is OK.
o (This prospect was ready to sign the lease, but after a few interactions with management walked away)
* Not sure what the color actually is… Maybe Rob knows. You can try toasted cashew for a better match. Either way, just paint the wall entire wall so if nothing else, it serves as an accent color.
o (This was the 2^nd «guess». Ended up having to paint it 3 times because mgmt could not check what they had originally painted)
And a last note from a person ready to sign a lease but backed out:
* This property management seems very difficult to work with for us. After calling the office 3 times today, they didn’t even want to answer my simple question about how they will handle the transition from you guys to us. They keep saying they are not responsible for anything. I guess the only thing they care about is collecting higher rent! We are very concerned about our future interactions with them. Anyways, we are out of this!
My advice: STAY AWAY from Z-​Grand.

I really enjoyed living here. I rented one of the remodeled units at Alhambra Manor in Martinez. These one bedroom remodeled units are approximately 700 sq. ft., have hardwood floors, newly-​installed gas stoves, and black granite counter-​tops. I am excited to see what other changes are in store for this building!
This is a great starter place for a single person or a couple; the rent is reasonable, has a laundry room on-​site, and parking stalls available for a small monthly fee. The building is walking distance to Walgreens, Subway, Safeway, Mountain Grounds Coffee Shop, Fresh Start Café, the John Muir National Historical Site and the Mt. Wanda trail head. Did I mention the freeway entrance is only a few blocks away? It’s a commuter’s dream.
The Alhambra Creek runs right behind the building. It’s lovely to hear the water rushing through the creek at night; I’ll definitely miss this part of my stay!
Thank you Bev, Rob, Bruce, Jan and «Steve-​o»! You were all very welcoming and attentive.
I would live here again.
Happy apartment hunting, everyone!
3.5 stars!

I am so shocked to see some of the previous tenants slander Z-​Grand LLC. I used to be a tenant back in 2008 and I was delighted with the attentiveness they had when something needed to get repaired. They always provided 24 hour notice before entering my unit. While I was living there the building was maintained and that too was always comforting to come home to a clean common area after a long days work. Bev was a great property manager and from reading some of reviews, specifically Emily L’s review, she seemed to be too nice with some of the tenants that obviously did not deserve it. But like the old saying goes «What goes around comes around» I highly recommend Z-​Grand LLC if you are looking for a landlord that cares about their property and tenants.

We are renting at the Alhambra apartments and we absolutely love it there. Everyone is great, Rob and Bev always respond quickly to emails. I would definitely recommend Z Grand apartments!

I rented from their Garland apartments. The apartments were decent and affordable, but the property managers were a nightmare. As mentioned in the previous reviews, they will break tenant privacy rights. They will give you short notices through email, an hour prior and will not wait for your response before entering.
I’m the cleanest tenant (a bit OCD). The place was even left cleaner than when I first moved in, but to my surprise, there was a $ 125 deposit fee that was taken out. When I asked Bev for an explanation or a receipt of what they were for, she said they didn’t have to provide an explanation if the fee was under $ 125 (how convenient).
The street isn’t that safe either… I looked up the registered sex offenders around the area and sure enough there was one living on the same block. My tires also got slashed outside. The neighboring house next to the parking lot also demands you to move your car every 3 days, and brings out a chalk to mark your tires. lol
Reply to Bev’s comment below: The email that you send was, «I checked my E-​Mail and found your note. Rob is on his way over. He will enter if you are not at home.»
I was asleep when this email was sent, and did not give permission to enter. Another incident occurred when I was at work and asked them to wait until I was home to enter, but they pretended not to see that email until after. Now… can you imagine if you were coming out of the shower and forgot to check your phone??? Awkward. Please do not break into peoples homes without notice.

I would give zero. We rented at 372 Euclid for over three years. Bev is HORRIBLE. She took a creepy mother attachment to me while I was renting by myself before my boyfriend moved in. I had some struggles with rent but always paid my late fees and when I approached her about breaking my lease she basically told me no and I was forced to make it work there. She even gave me $ 600 out of the petty cash (which I paid back) but told me «not to tell anyone». I kept my place immaculate and let her use my place as a walk thru for an appraisal. Things started getting really weird when her son Rob, who happens to be the new manager, moved in right next door to us. Privacy gone! He snooped around and accused U.S. Of smoking inside our unit because it «smelled like smoke by our door». Mind you I was four months pregnant at the time and can assure you there hadn’t EVER been smoking going on in my unit. We ended up getting a dog. It wasn’t until her son moved next door to us that he was noticed. We called Rob Snoopy because after the smoking accusation we felt like we lived next door to a peeping Tom. Always snooping around the patio looking into our apartment. We found someone to rent the unit to get the hell out of there. Bev initially was surprisingly quite helpful despite the dog violating our lease (there were other dogs in the building) but then she flashed and turned ugly. We moved into our new place halfway through the month and still had the Euclid place in our names until the end of the month and she often entered the unit snooping around without 24 hour notice. Rob took forever to address the repairs that needed to be done for the new tenant when he had two weeks of it being vacant. Of course Bev blamed it on us to the new tenant and spewed all kinds of lies about us to her. Very professional. The cake topper is that now her son has a dog in his unit. Had I the energy being 7 months pregnant and dealing with her we could have gotten her on breaking so many renters rights it isn’t even funny. Just glad to be out of there!

Rented with Z-​grand at their Garland ave apts. and had a great experience there. The apartments are always kept clean, once a week there’s a cleaner that comes and mops/​sweeps/​vacuums the hallways. The managers were great and very personable. Bev, Rob and the rest of the staff are always very attentive to the units and the one time we had a minor issue they resolved it within 24hrs. The location is great and we had great neighbors and a quiet neighborhood. I was sad to move but I would definitely rent here again.

I wish I could give zero stars! I have no idea how the prior tenants could rate this place more than 1 star! To be honest the place it self wasn’t bad however the manager Bev Hanlon was terrible! I hated her! She sucked when it comes to customer service, lacked tact when corresponding and was a horrible person to deal with in general. I could point out many examples but I’ll only tell you about 2 situations which stand out.
Our apartment flooded from an old ass pipe system and out of date garbage disposal. (Which constantly broke down during NORMAL use) I came home to a flooded apartment and I spent a little over 3 hours cleaning up the mess. She had the nerve to say «I’ll take $ 20 off your rent, dinner is on me» this was laughable… where can you feed 2 people for $ 20!!! McDonalds? After much back and forth and arguing she decided to take off $ 100 and claimed that it should’ve only taken 2 hours to clean. WTF!!! After all that, the disposal broke down a couple more times and she constantly claimed that it was our fault and constantly threatened to charge us for having maintenance people come out. Yet she would not disclose how old the disposal was and the last time it was replaced. She threatened that if this kept happening she would remove the disposal all together (instead of just replacing the disposal her goal was to try and punish us instead) and low and behold we came home one day and the disposal was gone and she refused to install another one!
The last straw was when she gave us a 30 day eviction notice for breaking the terms of the lease. They would hold random smoke alarm checks with proper notice, and the resident manager (not Bev) informed me that my alarm was dismantled (battery was out) and to let her know once it was fixed so they can check it again. I apologized and advised the mgr. that I was in the process of buying a new battery and that I hadn’t done it yet thus, the reason why the battery was out. Also, I asked the resident mgr how they were able to enter my apt. as I had recently changed the locks (because I was CAR JACKED and the thieves had my home address and house keys) and somehow the resident mgr. was still able to enter which I though was odd. Keep in mind that I told Horrible Hanlon (Bev) about my car jacking incident and that I was going to change the locks, however I never provided mgmnt. with a copy of the new key. Anyway about 2 days letter she sends us a letter saying we broke 2 terms of the lease. 1) we dismantled the alarm and 2) we changed the locks w/​o notifying mngmt. I begged and pleaded with Bev to not evict us, I provided mngmt a new key and replaced the smoke alarm battery however Horrible Hanlon had it in for us abs would not change her decision. After 4 years of loyalty and never once being late on rent she was ready to evict us. We lawyered up, threatened to sue and quoted tenancy laws and she had no choice but to rescind her eviction as she knew she was completely wrong. After that we made a conscious effort to leave. We bought a house and gave her our 30 day notice.
Don’t rent here, Horrible Hanlon needs to retire. She is a mean old lady who is probably burnt out and her better days have passed her by. I could go on and on but I’ve said enough.

I lived at one of Z Grand’s properties on Garland for 3 years and had no issues. I loved my apartment and was actually sad to leave. I felt that I could contact the building managers or Bev if I needed anything fixed. It was usually like a shower knob or a light fixture. They allowed pets which is wonderful and a parking spot which made life easy given the block the apt is located. Also, the inside is remodeled and modern on the inside, my window to my living room was the entire size of the wall, it was beautiful. I also never had an issue with noise complaints, I never really heard my neighbors and they had no problems with me and I love music. The building consists mostly of young professionals and long term families. As a side note, the elevator looks small but it’s very reliable. In 3 years, there was only one day where it didn’t work but was back up and running the same day. Overall, I loved my stay. Its super close to downtown Oakland and the Bart stations, like a 15 – 20 min walk or a 7 min bike ride. Lake Merritt is the same distance. I definitely recommend!

I rented from Z Grand for 18 months. Bev was very nice, our building was clean and tidy, and it was an overall good experience. Thanks, Bev!

I have loved living here! The property management company is very attentive, and what’s even better is that there is an on site manager that oversees the building and is very attentive as well. It’s clean, quite, and parking is never an issue. Also, no street cleaning. It’s super convenient, and I loved being so close to the freeway, but you can’t hear a thing. Having such easy access to Lakeshore and Grand is a huge plus, and then cute and quaint Montclair is just right up the hill on Park. Two amazing Farmer’s market’s within 5 miles in both directions! Last but not least they have done an absolutely beautiful job with the renovations in this building, couldn’t have been happier:)

Rent Apartment at Z-​Grand for 1 year. It is good place to live, good management and very peaceful place. Location is very comfortable for all kind of transportation.
I recommend this place for future residency.
Y

I rent an apartment from Z-​Grand (originally rented from Lapham who sold to Z-​Grand about 18 months ago) and things are getting worse and worse. They aren’t willing to fix things in the apartment that they don’t deem emergent; there’s very frequently at least one washer or dryer not working that sits broken for weeks at a time. Now they aren’t willing to exterminate when there are bugs. And it took me an email (to Bev) and two calls to the office over the course of days to even get them to respond about that.

The apartments are decent, but the property manager (Bev, who oversees all Z-​Grand properties) is a disaster. She treated all of my repair requests as a joke, and was extremely passive aggressive in her emails.
Worst of all, when it came time to look for a new place, she LIED about giving me a good reference, and instead told a prospective landlord that I had a noise complaint when I was never told about it. She later admitted that she never tells tenants about one complaint because it is «unsubstantiated». SO THEN WHY PASS IT ON TO A FUTURE LANDLORD?
Stay away at all costs. She will screw you over in the long-​term.

Do not rent from this company. Run far, far away. They will leave you in a nasty home with no electricity and no heat and then charge you extra for the privelege.