RadioShack

Came to radio shack around 5pm to buy a car cassette adapter. There was a sign posted that said «be back in 30 minutes.» Waited outside for 20 minutes, the employee went in and locked the door behind him. He returned a couple minutes later, posted the sign again, then left the store to smoke a cigarette. When he returned, I asked him when the store would be open. He shook his head and said «maybe 15 minutes.» The door remained locked. After 40 minutes of waiting, and watching multiple people come to the door, we finally left. The worker was clearly having a bad day and did not want any business.

This radio shack locks its doors during business hours. After traveling 20 mins to pick up I am greeted by a sign at 11am to wait 30 mins. 30 mins later no one returned so I left.

Hey Radio Shack — Please don’t close this location.
Can’t say enough nice things about this place.
I needed a battery for a cordless phone. Not so easy to find these days. Also bought a multi-​outlet plug as long as I was there. It fits pretty flat to the wall and avoids the extension cord/​power cord mess on the floor.
I don’t know how they manage to hire so many kind and helpful salespeople but they are always there for me.
I am not a hipster, need the latest thing sort of person and I do need some direction to find what I want. If you are like me, this is your store.

This is my favorite Radio Shack. I drive from Pleasanton to this location because I always receive friendly, knowledgeable service from the employees. The store is clean and neat, but more importantly, from the minute I walk in, I feel welcomed. I have had my iPad screen replaced by Mike, and he did a great job. Mike and James have helped me with purchases, and they both provided good information and made suggestions. I will continue to make the trek from the tri valley because the service here is remarkable!

Sorry, this should have been written a week ago… I went in for an iphone screen repair and ending up finishing all of my Christmas shopping because the guys working in this store were AMAZINGLY HELPFUL! (it was Friday, ¹²⁄₁₉ around 2).
Phone was repaired — nice work, I think it was this person’s first official solo phone screen repair… but the best part was the recommendations for a few extra gifts for my family. I ended up buying at least 5 gifts AND they offered free gift wrapping… apparently not something Radio Shack formally supports, but the people working in this store thought it would be a nice added benefit so they bought their own paper and offered the free wrapping — THANKS GUYS! I’ve been to a few Radio Shacks in the past but from now on I will only go to this location because the service and great attitude is worth driving a couple extra miles.
Super Helpful
Obviously Happy at work — which is rare
made me laugh a few times
honestly, I don’t have any idea how much $ I spent, but i went in for an iphone screen repair and walked out with 5+ gifts all wrapped and I was smiling… that dynamic duo plus the new guy who fixed my phone screen need to be the Radio Shack employees of the year!

The fix-​it tech is awesome. He goes way above and beyond to make customers happy. When someone sold me the wrong phone, he was quick to do all he could to make up for it by driving over to another location a couple cities away to make up for the earlier mistake. I couldn’t be more pleased with the service he provided me. The manager seems like a good guy too. Since they look like they could be twins, it’s a good bet to go with one of the bearded men. You’ll be in good hands.

Incredibly helpful staff. I believe the sales associate was James. Very friendly and we even discussed some Apple and AT&T stuff. Highly knowledgable and helpful

Took my phone in since I cracked my screen Jaymes was extremely helpful and the tech Mike is awesome very knowledgeable and made sure call me before doing any changes to my phome. Great customer service. Wouldn’t go to any other store than this one. Would highly recommend anyone to come in and see Jaymes and Mike.

This is the best radio shack on the planet.
As long as the brown-​haired bearded duo is working there, you’re in good hands. Play the «guess their age» game — no one has answered correctly.
I was having iPhone problems and it was the weekend of my family reunion so 40 people were trying to get in touch with me all day long. Needless to say, I was a freaking mess.
After hearing about my problem and playing with the phone for a few minutes, James assured me he would have my problem solved by the time I walked out the door.
He did. We had to troubleshoot 5 different issues and do 3 different workarounds to reset passwords, etc. He was extremely patient. Helped other people while we waited for processing/​downloads. Never flustered, never got anxious.
In the end, after an hour of solid troubleshooting, I walked out with my problems solved.
Here’s the kicker. When I got home I had some trouble connecting the phone to my WIFI. I called James. He showed me a way in through a back-​door I never even knew about. Boom. All set.
I’m across town but I I will make the trip to this store for all of my electronics needs. I certainly hope James and his pal are making enough money because they are the reason that store thrives.
–Cliff

I guess somethings never change. My daughter dropped her Ipod touch, and I see that RS is now advertising that they fix cell-​phones. I called up and asked if they could fix a 4^th generation ipod touch. I was told yes they can and that I can come over and drop it off. I asked if the work would be completed today, as my daughter is going out of town tomorrow. Yes I was told, the tech person can started right away, I told the rep I was coming right over.
10 minutes later I arrive and hand the guy our device, he promptly tells me that there is no one to fix it until later this evening, but they close at 8pm.
I told him I had just called 10 minutes earlier and asked if they could fix it today, he tells me that the repair person called in and says they aren’t coming to work until maybe 5pm. I told him thatI just drove over because he told me that they could fix it today and that I could come right over. I was told that they can’t control what the employees do and if they show up or not. REALLY!
Incredible, how is this company still in business. I had bad experiences in the past with RS, thought I would give it another try, I mean there has to be a reason they are still in business. Just no sense of customer service, inconvenienced me by assuring me I could come on over, no control of employees.

Haven’t been to Radio Shack in forever, but had a stellar customer service experience today. A guy named James was super helpful, super friendly and even took the time to show me some cool tricks on my iPhone. Needed some good old fashioned speaker wire for some vintage speakers and of course, The Shack had what I needed. Thanks James!

After lunch I came in to this store to buy two items. One a new set of ear buds for work and the other an HDMI cable to connect my laptop to my flat screen.
I noticed the sales associate behind the counter and asked for help. He was behind the counter and was not helping anyone. The sales associate said look on the wall straight ahead and to the left. There must have been thirty pairs of earbuds. Mr. Sales Associate, come out from behind the counter and help the customer. I did not buy the ear buds from him.
Fortunately the other sales associate was more helpful with the HDMI cable. I ended up buying a ten foot HDMI cable from him. Customer service, please help out to increase your sales volume for your store. Your manager will appreciate the efforts come «Evaluation time».

For what it is, RadioShack is not a bad store. But today I went in to this store to see if they had a simple little divice to allow me to pull video off an old VCR and save it on my computer, they did not have what I needed. Asking them this took me 10 seconds and the answer took 2 seconds. But when I was climbing into my car to leave, I was stopped by a parking enforcement officer and given a $ 60 parking ticket. 30 seconds at this RadioShack cost me $ 60. I will never go here again, because parking costs more than you will spend at a store like this.

Thank you RadioShack for promptly answering your phone, being courteous and offering a solution. Yes, I’m a fan.

Until recently, I never really considered RadioShack as a place I’d go to get an iPhone. But you can’t beat that rad promo deal they’ve got with Virgin. 30 bucks a month? Sign me up. Hell, sign my wife up too. Christian was an immediately helpful guy. He set us up without being a pushy salesman. He even stayed around to help us out long after the store had closed. As soon as we got home, we realized that Virgin reception didn’t cover our remote part of the hills. So the next morning I went back with our phones and Christian was ON IT. He put us back on AT&T — with a much cheaper plan than our original one. And he juggled all this while helping out other demanding customers with a smile on his face and a cool, friendly demeanor. My wife and I are so stoked on this young man, we just can’t recommend him enough.

LAST-​TIME CUSTOMER. BAD SERVICE, AND EVERYTHING THEY SELL IS CHEAPER ONLINE.
I bought a premium-​style, 3-​wire, audio/​video cord at Radio Shack a couple months ago. The sound went bad (verified this by switching to a different cord), so I took it back to exchange for a new one. They wouldn’t give me a new one because I didn’t have a receipt and hadn’t paid $ 1.99 for replacement insurance — this on top of the $ 16.95 I paid for the damn thing. I’d shopped there before, but no more — everything they sell is available cheaper online, and probably better quality to boot. ADDENDUM: I just ordered a replacement cord from Amazon for $ 2.95, no shipping charges.

One female clerk goes to back room to ask for something that I want. I hear two guys back there, one trying to direct her. This is while another customer is waiting. Why can’t they come out and help us? The first clerk seemed like a newbie, nice, but not well-​trained. Her male colleagues gave her quick, almost curt, responses.
They didn’t have some items I wanted, one was out of stock. While the female was trying, she was not all that helpful.
I’ve been to this RS and have had mixed results. Sometimes there is a clerk who is very knowledgable. But this time it was a little disappointing.

Wow! What a difference from the Sprint Store!
Why would I wait at the Sprint Store to get back service when I can get friendly and knowledgeable service at the Radio Shack Store?

This radio shack really has it going.
When my headphones broke, this spot helped me replace them. Sweet!
When I lost the new headphones, this spot helped me pick out an over the ear kind for working, and an earbud kind for driving (and talking on the phone). Rad!
When the over the ear didn’t meet my expectations, they easily refunded the cost to my credit card. Amazing!
And tonight I can hopefully squeeze in to buy more electronics. I actually stopped by Target a few nights ago, and was so underwhelmed compared to my Radio Shack experience, I decided to wait and come back here!

The clerks are lazy and worthless. I went in to get a new battery for my key fob and the clerks could not figure out how to get the key fob open which is fine in and of itself, but it was the way they handled it that drove me bananas.
One of them offers to look it up on Google so I think wow, what initiative. Five minutes later, while she is staring off into space, I asked her if she found anything on Google and she says no. (Well, I found something on Google within 30 seconds of looking after I got home.) So, is she a liar or just plain stupid?
In the meantime, the other clerk was pulling tools out and putting them back without making any attempt to actually do anything with them. Finally, he asks me if I knew how to open it. I responded if I knew how to open it, I would have told him already.
At this point, they tell me to go to the dealer to get the battery. I gave up and left. SOOOO LAME!!! And I actually hate bad mouthing Radio Shack because I find that they generally have cool stuff and pretty decent staff. I guess I have to stay away from this one until they cycle through this current crew.