T-Mobile

Came here about 2 days ago with my mom as an emergency since she misplaced her brand new LG K7 phone while we were out. We were immediately greeted by Jonathan and federico. Mean while Federico patiently listened to My mother as she explained the situation. She was afraid that since she had bought it originally at a best buy that she wouldn’t be able to get a phone there. He eased her worries and assured her she’d be able to walk outta there with a phone she felt comfortable with. After about I’d say…45min we were out of there. My mom happy cause she has her phone and the service was excellent and efficient. She hates having to come into the stores, she says their pushy etc. She really liked it here, plus their bilingual which is a big plus! Thank you guys! Your great!

Do not go here. It’s run by a third party company called Ritmo and is not a legit T-​Mobile. They scammed me. They told me I had to turn in my iPhone 5s in order to upgrade to a 6 and this was supposed to reduce the amount I had to pay for my iPhone 6. So they took my iPhone 5s (which was literally brand new because I had to go through insurance to replace it because of a broken screen) BUT not only did they sell me the 6 for the same price, they made me pay $ 60 dollars, AND they are STILL making me pay for the 5s that they already took from me. I went to another T-​Mobile location and an employee told me third party T-​Mobile store will only try their best to rob you in this way. Unfortunately they couldn’t do anything to help me. Still working on resolving this.

To the Tmobil. staff i dont know if thise is the correct store but in. One of them Federico n another emplyee cant remember hes name anyways my thing is that i went to go pay my bill i was next in line n federico took the next guy after i been wating over 25minutes im very very disappointed thise is the second time it happends

I had a great experience when I upgraded my device. The representative who helped me was very helpful.

Great reps and excellent service! There are a lot of new faces but they help in what they can. They answered all my questions and gave me a lot of options for my phone. They got me my phone set up all quick. I love my new phone. I definitely will be recommending to my friends.

The store change location to 3509 international, almost all the staff is new but the environment is great, great promotions with iPhones and tablet, also electronics as speakers or beats headphones.

This place must have great sales, since they clearly don’t really need my business (or anyone else’s). Was interested in joining as a new customer and looking for an Android phone.
First off, none of their floor models are functional. How am I supposed to know what phone I want if I can’t play with it? This is particularly important if there is a wait, which brings me to my next point…
There was supposedly one customer ahead of us to be served. Which is fine, except that there were at least three other employees not serving customers, and a new person walked in and got helped before we did. We waited a good 20 minutes before we left.
No phones to examine, and crappy customer service. I’ll buy my phone elsewhere, thanks.

I have been a t mobile customer for over 10 years. Went to add another line to existing plan. One of the managers there has bad customer service. I believe there are two there, one of them is a taller heavy set person who is very, very helpfull the other one has bad customer service.
Was there for the promotional free 4G phones valenties special, Person named Rex helped us out and has really great customer service. I believe he is well equip to be a manager instead of the other manager who was helping us. He had to asked additional questions with one of the managers there, who gave us the wrong information when we went over the contract.
When we arrived the Heavy set managers was really helpfull, no problems with him. But we got transfered to another manager for help, did not even introduce himself, The manager Im speaking about is slimmer person who has a bulky phone, here is where the problems came. He said we would qualify for the free phone if we paid «$ 200″ and then get a refund back with in 6−8wks. then we would pay additional $ 20 month for 20 months for the phone, thats $ 600 phone with the promo, $ 200 refund if we accepted the plan. bAsically a $ 400 phone saving us about $ 200 for the samsung SII
When we went over the contract, he said we would have to stay on the 5G package and could not switch is back to 2G once we sign the contract.. The rep REX just asked the manager wether of not we can do that the manager said yes, after you get the 5G just change to 2G the month after, tha plan we were quoted under $ 100 month with $ 20 month for phone for 20 months under the 2G plan. Besides that.
…
That manager gives you the run around to a simple questions, example,
» I currently on the1000 minute plan, and I want to add another person, We hardly use the minutes and we basically text more than we talk, our average monthly usage for the past year is less than 300 minutes per month, is there any other plans we can change too?
His answer, well basically, the other person can use 800 minutes you can use 200. What??? then he goes on in explaining different rate plans for at least 5 minutes which makes no sense to the question I just asked.
The type of plan we were getting he indicated that we would have to keep 5G, he explained that 5G is better because of tethering? I asked whether or not he thinks a 5G is necessary for a 10 year old? and If 2G is adequate enought if the phone is used in a wi-​fi network will it make a difference?
He went again to answer dismissing my question again, giving explinations other than the question at hand, his response was well if you dont use wi-​fi then 5G is better, and then goes again in explaining other topics irrelevant to the question at hand.
He tries to confuse you by giving you a verbal run around of confusion? Does not listen to your question, and makes up his own questions in his head then gives an answer unrelated to the question. I just hope people read between the lines when they make an agreement. These reps get commisions, be carefull dont get fooled and dont get stuck in a contract your not satisfied with. That manager needs to get tips from the professional reps that work there.
Much respect to REX and the Other manager who was very helpfull.

As a consumer, you have probally called around to make sure a product was in stock and then made time to make that purchase.
I purchased an Android phone from this store and paid an upgrade fee and tax, which came out to $ 200 during closing time 7p. I walked out of the store with a brand new phone; the box was still sealed.
The rep told me to come back to get a new sim card and have my contacts transferred.
I returned a week later and during that time decided that the phone wasn’t for me and requested a refund.
At this point, the store rep, his name is Hugo, said that the store’s policy is to charge a $ 50 return fee. I objected and referred to the sales receipt that there wasn’t clear language that backs this claim. The return policy was ambigious. It stated it may charge a fee for returns.
The phone wasn’t even used; the box remained unopen. I called t-​mobile 611 customer care and explained the situation. T-mobile’s policy is to issue full refunds under 30 days & agreed that the $ 50 return fee is not the norm.
Basically, Ritmo Wireless, LLC has rogue employees that extort customers and hires sales sharks that lie, are dishonest, and work in a reward system that charges undisclosed fees to build their business.
Avoid them at all cost! Unless you enjoy spending time fighting in a small claims court.

I normally dread going to the T-​Mobile stores, I had never visited this location, and am I glad that I did. My daughter needed a new phone and that alone is enough to make my hair stand up on end $$$, but the customer service I received at this location was superb. Jose A. is the representative who assisted us and he made a painful venture very enjoyable. Thanks for the outstanding service.

Fantastic customer service. I went in here after doing a ton of research on smart phones with a ton of questions, and Jazmin, a sales-​rep, was very knowledgeable and answered them all. Even though this location is targeted towards Spanish speakers, I’d recommend it to anyone. All of the employees that I dealt with were nice, knowledgeable, and honest about phones and plans.