US Post Office

This is the WORST post office. I don’t know how they manage to keep it open and any of their «retail» staff employed. It’s beyond rude, it’s incompetent. Perhaps they’re all jaded from the odd assortment of downtown public that wanders in, but I fail to see how that justifies being so bad at their job.

The phone number listed, 5 102 513 373 is not working. When you call the 1800 number for the post office, they say that is the only number they have for that location!!! So unhelp. Government agency that does not give out a correct phone number.

No change of address forms. Just another symptom of why this institution continues to fail.

Understaffed…
I came in on a saturday to weigh and ship a package that I had already pre-​packaged… I stood in line for at least 30mins although there were only about 10 people ahead of me and two functional windows open…
I also noticed that a young guy came in and grabbed an arm full of shipping supplies (including the pre-​paid postal boxes) and walked back out without paying… he looked back to see if either of the employees were looking… and of course they weren’t paying any attention so he walked off with at least $ 100+ worth of supplies. Yay to the tax payers who are subsidizing this! :-)

This is one of the nicest post offices in all of Oakland, it is very well constructed, and very clean inside and out, but does have some issues in the areas of customer service and productivity. More often than not, there is a line out the door of customers waiting for service; even after the business has been open for more than 30 minutes. I understand that they may get busy during peak hours, but opening is the one time where workers should be ready to work, not ready to stand around and B.S. about last night’s Game of Thrones episode while sipping coffee. If management would step in and light a fire under the employees’ A****, this place could be worth 5 stars, until then; they will be so-​so.

I hate coming to get packages here! The line takes forever. The gentlemen who is usually behind the counter is very kind but waiting for packages can take upwards of an hour…

Worst post office in the whole entire world. It takes at least 45 minutes to pick up a package from the general delivery window. The staff are inefficient and clueless. I’d rather pay more and receive packages via FedEx or UPS.

The location Unilocal has for this joint is incorrect. It’s on 13^th between Jackson and Alice. It pains me to give 1 star to the USPS. Especially because the building is absolutely gorgeous. I’m a huge architecture guy, and I really love frequenting structures as classic as this Post Office. That being said, this place SUCKS. I’ve used post offices in NYC, NJ, Philly, DC, Boston, SF. Never have I ever had to wait in lines as long as this spot. And I’ve been to this specific USPS at least a dozen times since I moved to Oaktown. It’s a complete travesty…

So, I wrote that last review while I was actually in the hellish line to pick up a package. When I got to the front of the line they said that they couldn’t find my package and that they probably just didn’t have it.
But then a few days later they called me to say that they found it and that I should come in again. I came in the next time I was able to make it before 5pm the following week and when I got to the front of the line that time they told me that they’d returned my package to the sender.

This place is a really nice building and easy to find. Unfortunately the workers are unhelpful and rude. The only reason I’m giving them 3 stars is because I came it to pick up a package and there wasn’t a line it was quick but the woman at the window was so rude! I would use this post office again ONLY to pick up my general delivery packages.

Worst post office ever! What post office delivers to business’ after 5pm? Obviously this scam of a post office. They are extremely lazy when it comes to delivering items. The laziness makes them drop pick up at post office slips if they have to go up stairs. Extremely pathetic. These lazy bums should get fired.

No counter service on Sat. But the man who gets packages from the window is amazingly helpful, patient, and does all he can to help the customers who grace his counter! It is a rare quality left in jobs that support the public! Thank you!

I’m not sure why this post office has such low reviews. The people who work here have always been really nice and patient, and flexible when I’ve come in to pick up packages without a packing slip. It’s also a very beautiful building.

This location says that they could not deliver my package because there was no apartment number. I live in a house. They left voice messages with a contact number. I called ten times and it just rings without answer or a voice mail system. This location did not leave a written notice. The national automated system cannot redeliver with out a written notice.
I guess my mail will not be delivered.

There this Indian lady who work here that’s very impatient, rude, and just inconsiderate. Will not be coming months back her. Worst service ever.

This is the worst post office I have ever had to deal with. Over the last two years, they have lost four of my packages with no apology or explanation. Most recently, they claimed that a package of mine was delivered on a Tuesday at 3:24pm, though it was not received (I have my packages delivered to my work address, so there most definitely would have been someone there to receive it at 3:24pm). They said there was nothing they could do. If the carrier said she delivered it, then they would go by what she said. Then mysteriously, a week and a half later, the package was delivered. Seriously shady. Unfortunately, this is the local post office for both my home and work address, so I am stuck dealing with them. Grrrrr…
One good thing? The building is beautiful. Too bad I’m usually angry by the time I leave.

I was there this morning, customers were waiting on the line and guess what? Both two cashiers were not there.

I visit this post office at least 4 days per week as I have rented a box here for the last 5 years. First off, the building is beautiful. It is filled with marble and amazing art deco accents throughout. The place should be made available for private events where they could in-​turn use the extra funds to hire an additional service rep to occupy available checkout stands.
The guy at the package pickup window #12 is the nicest guy on this planet! The guy who handles the box payments is very kind as well.
I have become familiar with most staff members and find that if you are polite to them, they will be overly polite to you.
Con 1 — The lines are unacceptable at certain times and its unfair that they do not have additional staff to help paying customers as there are plenty of counter space.
Con 2 — Management must do something about the «regulars» who stand at both entryways smoking, spitting, swearing, fighting, and begging for money. When will one of them take out their aggression on a customer or someone simply walking on the sidewalk before someone at the Post Office takes action?

I’m pretty sure a weekend in hell would be more enjoyable than this awful, awful place.
The line for pickups LITERALLY will take you an hour. I doesn’t matter what time you go either because someone else in the area will more than likely have the same idea.
They recently lost a package of mine and the entire process was probably worse than extracting half of my teeth without being medicated. I don’t get how something was unable to fit in my mailbox, and then miraculously 5 minutes later it’s marked as delivered… but not really there.
A ton of ‘let me transfer you’ and ‘we’ll call you back’. WHY DOESN’T ANYONE KNOW HOW TO DO THEIR JOB HERE?! Is it really that difficult?

One is often compelled to write a review of a post office as a result of receiving bad service, which is most likely why this USPO is underrated. The service rendered depends on who is behind the glass. In my case, I was lucky to get one of the good ones. They even have free tape, whereas most post offices make you buy it for $ 3. Stamps and supplies were well-​stocked. The building is beautiful, and the long corridor has that echo chamber quality that makes you want to whistle and tap dance. After all, finally getting that package or letter sent off is cause for merriment. There is something ceremonious about this place. It has a historic way about it that isn’t often found in this part of the country…