Walgreens

Impossible to get a person on the phone even when I pushed the number that is for providers only. After waiting 10 minutes gave up. Also on the Google site it says that the pharmacy is open 24 hours. My poor son-​in-​law went out in the pouring rain at midnight only to discover that it closes at 9pm.

This Walgreens is a hot mess!!! I waited inside for my Rx for 30 minutes no service, but my stuff and hopped in my car to wait in the drive thru line another 30 minutes! What is wrong with this place?! They can’t handle more than two people j. Line without acting like chickens with their heads cut off. Going to switch my pharmacy ASAP!

This place has the worst pharmacy ever! At any given time there is only one technician helping people either fill or pick up prescriptions. This is the only pharmacy in a couple block radius of the sutter hospital and other clinics in pill hill and the lines are always ridiculous. They really could use an extra person to help make the lines go faster.

My sweet little Mom (75 years old) just came back to my car to tell me how mean the cashier was to her for no reason (what kind of a-​hole is mean to a 75 year old woman?!). I waited for her in my car while she got cigarettes. She said he was having a hard time finding the kind she wanted (as she says most people do because she gets those cute thin menthol Capri cigs) so she was trying to help by saying «further down, over to the left» etc. She said then all the sudden he was acting «funny» so she asked if everything was alright. He replies «Not anymore!». Concerned (and my mom has the sweetest concerned looked when she is genuinely concerned), she asks «oh why are you not okay?», and he goes «cuz you aint alright with Yourself». She said she was totally shocked and said she was just fine. I mean C’Mon! who treats a little old lady like that?!
I have spent over 15 years in the customer service industry from bagging groceries to cashiering to waitressing to bartending and more. And while I do not always agree that the «customer is always right» (I do believe in managers standing up for their good employees when someone is clearly trying to abuse/​walk all over them), I still believe that you treat customers with respect at all times. Even if a customer is blunt and demanding (which my mom was Not), its got nothing to do with you. You taking it personally only shows an inferiority complex and an ego trip. And that has no place in the business of customer service.

FAKE MONEY WARNING.
I asked for $ 10 cash back from this Walgreens and it turned out to be fake at the donut shop in front of the MacArthur Bart Station and they kept it, because «according to law» they could not give it back. She had to wash it to prove it is fake!
They I returned to Walgreens and I told them what happened and asked for immediate refund. The girl asked her manager. Suddenly, an angry woman came out a room without saying anything staring at me! I told what happened, showed the receipt and a picture of fake bill in donut shop with security standing there, I also said they can go to the donut shop right now to see it is there and asked to confirm.
She did not even say a simple sorry and asked for my name and number. When I asked when to expect she call me back, she told me «a day, a month, or even a year» ! She never called me back.
At the end, I lost $ 10 dollar, made an embarrassing scene at the donut shop and wasted my time in this store.
The bottomline is that people come to this store because it is WALGREENS and it is the same thing everywhere, so Walgreens is never worried about losing customers due to the rude customer service, because they’ll sell anyway.

This pharmacy is HORRIBLE! Every time, they take forever and always have some kind of hiccup. I give them 0 stars and I will be switching my prescription to another pharmacy. I suggest you do the same.

This is very bad Customer service on pharmacy, after so many Questions like way you drive so far from Hayward to here to get your medicine, I answer I work here. they didn’t get my medicine… wasting my time. very bad customer service…

Directional signs showing where product placing isn’t that visible in the aisles.
they also don’t carry my basch lomb eye care solution.
–all eye products behind a locked cabinet also.
buys: lemon lime sparking water (1)
–o calories.
take outs:
–older store, lots of parking spaces, mostly filled
–ok service…

Let me preface my review with the opinion that giving 1 star to this Walgreens and specifically the pharmacy is more than generous.
Let’s jump right in. This pharmacy is single-​handedly the worst pharmacy I’ve ever been a patron of. What they lack in professionalism they make worse with incompetence. Last week I had an urgent ophthalmological condition which required a gel/​cream placed within the eye beginning that very night. While the transfer and acceptance of the prescription is fine, the real problem occurred when I came to retrieve the medication.
Firstly, the staff is incredibly rude and inexperienced. When I gave the first representative my I.D. and insurance card he had to ask for help four times before telling me he was unable to process my card because he could not locate the RxBin number (note: it is on the very front of the card). At first I thought that I had merely brought the wrong insurance card as my policy had changed recently. I went back to my apartment returned with a printout of my card, my actual card (I did NOT have an expired card as the assistant had suggested), and again my I.D. The second staff member I interacted with said again that she could not process my card and that this particular Walgreens did not have a contract with California Blue Cross (my insurance agency). I was of course livid, seeing as I had just wasted four hours at that Walgreens, but even more so because she could care less about whether or not she was wrong. Furthermore, when I checked my website this particular pharmacy was listed as an «in-​network» pharmacy AND when I called in shortly thereafter, a third staff member said that they DO take my insurance. Let’s just chalk this up to incompetence then, shall we?
The next issue I had with them is really what boils my blood. Since they were unwilling or unable to try to process my insurance I asked for a transfer to the CVS on Piedmont and 41^st, lest I be charged the $ 80 for a medication that would normally cost $ 10. The Walgreens pharmacist put the CVS pharmacist on hold for 30 minutes!!! At the end of this waiting period, the Walgreens pharmacist said that they would not transfer my prescription because they were merely too busy to do so over the phone. They would fax my prescription the FOLLOWING day (note: the prescription was sent to Walgreens at 2pm)! I had specifically said that it was URGENT that the medication be delivered that night, seeing as how without the proper medication/​treatment, I could go blind. Whatever, it seems unimportant. I then drove to CVS and presented them with my slip for my medication and was out the door 10 minutes after I had arrived. Five minutes really, since the other 5 minutes was discussing what happened with Walgreens with the CVS pharmacist.
TLDR: This Walgreens Pharmacy is the epitome of terrible. Poor service, management, and incompetence make it the breeding grounds of frustration and stress beyond what is reasonable. Avoid!!!
I will be sending a letter to both Walgreens Corporate and the Better Business Bureau. Please do NOT send your prescriptions here!!!

Do not get your pictures developed here, in fact don’t come here at all. There is never anyone available to help you, and they made me COME BACK FOUR TIMES because they kept losing my pictures and my film!!! They switched all of the film rolls around so I had someone else’s negatives and they lost mine. Then, even though they lost my pictures, their automated phone thing kept calling me for months! I called them to make them take me off and they put me on hold for 20 mins.
Walgreens is like a disease I can’t get rid of! (that should be their slogan).

Store is creepy. Beyond the pharmacy, it’s filled with the most random crap a person could hope for. Kind of like a ghetto twilight zone with all sorts of characters, mumbling to themselves as they stagger down the aisles looking for… cheetah print tights? Valentines Day chocolates that ooze some sick odor of car air fresheners? What the hell is going on here?!
I had to go here to develop some film because, in 2013, few places have even heard of a disposable camera anymore. The guy who helped me was nice enough. After finishing my shopping experience, I tried to walk through the the door to leave and a woman with her boyfriend damn near flattened me as she rushed by. Watch your step if ever you end up here.

This just bust here. Busy store where all kinds of life come into the store. But they keep it tidy, and neat.

5 stars to their Pharmacy staff, 1 star off for the generic Walgreens-​in-​general experience.
Due to unfortunate events, I have found myself at the Walgreens closest to my doctors office twice this week, and BOTH times the Pharmacy staff was awesome. They were responsive, kind, had my prescription filled far faster than their estimated times, and had the friendly and pleasantly funny pharmacist (Jonathan?) consult with me immediately after I was checked out.
I’m not sure that anyone really wants to be in the situation where they have to have a prescription filled, but when you do, isn’t it nice when it goes better than expected?

It works.

Regular staff will talk to you without stopping or turning to you. Manager was friendly and awesome.

This one of my go-​to Walgreens when on this side of town… esp because it’s right down the street from my job. Very convenient for us ladies when things happen and we need to go pick up stuff…
And I’ll be darned if I forgot to pick something up on my imaginary list of things to get yesterday. So looks like I’ll be heading over again after work today…

I’m rating the pharmacy. They are really nice here. The guy with glasses is always super friendly and gives great customer service. The cashiers up front are a bit slow but I just go here for the pharmacy.

What can you say, its a walgreens. Its a cheap, sterile shopping experience. I go in here to buy sponges, soap, and drinkies.
The people who work here are nice, but customers seem to get really angry really quick. I was in line the other day and there was a line of *gasp* more than 5 people, so naturally the guy in front of me yelled to the poor cashier woman «EXCUSE ME! YOU NEED TO OPEN ANOTHER CHECKOUT!» as if he was the Walgreens guru. Other times I have seen people try to haggle with the cashiers and/​or debate the semantics of the walgreens sunday coupons. Is $ 2 off a bottle of Vitamin C really work 20 minutes of your life?

Just got back from this Walgreens &I am not amused! I am rather aggravated with them. Ordered my pictures online, should’ve been done by 3pm. Got there at 430pm, STILL not done. I leave to go grocery shopping, come back at 520pm, wait an additional 15 minutes while they sort out whatever it is they need to do. I get the pictures &…what a HUGE disappointment! Ink bled that left red streaks on some of the pics &then ALL the pictures were DARK! WTH?! AND, most of the pics were not aligned so people’s heads got cut off! I complain &they can’t do anything about it, I pay for the pictures &leave. I get home &then realize that I didn’t even recieve ALL my pictures! UGH!
HORRIBLE HORRIBLE HORRIBLE!!!
If pictures came out like this off an 8.1 pixel digital camera, digital cameras are a waste since pictures won’t come out right anyways!

What a cool art deco façade outside of this Walgreen’s, across the street from Neldams.
Clean, great parking for Neldam’s Bakery.