Webster Orthopedics

in what normal world is it ok to leave some one on hold for 45 minutes, I was supposed to be a new patient, I kindly asked the operator to just have someone call me back to schedule an appointment, she told me no and could give a crap about how long I was on hold, no thanks taking my business, money and I work in a field with a lot of back injuries and they will not be getting my referral, no thank you.

I have received excellent diagnosis and treatment by three Physicians at Webster Orthopedics. Treatment has always been kind, informative and engaging. Conservative options as well as surgical options and expected outcomes have been discussed.
Dr. Thomas Peatman recently treated me for a fractured foot calling me home on a busy Monday morning to follow up. He has a way of putting you at ease in the worst of situations by his kindness and competence.
Dr. Kendrick Lee, Hand specialist, has helped me with Carpal Tunnel Syndrome as well as many of my Patients and Family members I have referred to him over the years. Excellent!
Dr. Michael Tseng, spinal speciality, saved me when I came with a ruptured disc as the result of a skiing collision. I was in severe pain with multiple complex symptoms. He arraigned of my immediate care and performed a micro discectomy. I recovered without event and returned to hiking long distances in the Oakland Hills.
Thank you Guys for a job very well done.
Margaret Waterhouse, RN, DC

Hello patients, I have been attending Webster orthopedics for about 10 months now. I was hit by a crazy driver on the job that led to workers comp for a total of 14 months .For 10 months I had tailwar which did a very good job on finding my pinch nerves. They sent me out to special nerve doctors using EMG testing. Which they found several pinch nerves. I also even had several Mri’s and x-​rays that show other damages too. I also been going to the emergency lately. I’m scared to go to my next apt, NOT. I will update after my next apt. I also cant even walk anymore and also been telling dr tseng. The weird thing he asked me to see another doctor. Wow my next apt is in weeks and I will update. Please help me Michael Tseng, please dont treat me like crap, when I see you on my next apt. Oh ya, waiting time is always over 2 and a half hours. But the last time was 1 hour. DUE TO ONLY 1 WORKERS COMP DOCTOR ON 4 MONTHS ENTIRE COMPANY.

I love Webster orthopedics. I have had such a wonderful experience with them in Oakland and Berkeley. The support staff is wonderful! Sabrina and others always returned my calls and answered all of my questions in a timely manner. Dr. Kevin Roth is wonderful and has the best bedside manner. This is extremely important. If I needed to I would return to Webster Orthopedics in a heart beat

Worth negative billion stars for their answering machine alone. Basically a commercial for themselves on loop until you talk to an operator who sends you to a voice-​mail. Totally unsympathetic to the obvious pain most patients are in when calling them. Dr Richards barely ever looks over you, does everything through his PA, and makes you wait an hour before ever getting to you. So emblematic of the total scam this industry is.

I really like my doctor (Richards) and all of the supporting staff. However, the wait can be frustrating if you have somewhere to be. I am not sure how you can have an appointment before 9am and have nearly an hour long wait — they’ve only just opened at 8am! The office has in house X-​Ray equipment and have water proof cast materials for an additional fee since your insurance probably doesn’t cover it. Getting an appointment is faster than most other Orthopedics in the area, but still can be 2 or 3 days out.

I’m writing this review as I wait… and wait… and wait to see someone. I had a 3:25 appointment with Dr. Richards and it’s now 4:30. I’m sitting in a cold ass room by myself on a Friday evening. What a shitty way to kick off a weekend. No one has offered an explanation or an apology.
The last time I was here, I waited about 45 minutes. I guess it’s a game of how long they can make you wait until your lose your damn mind. It’s now 4:35…still no one.
Please don’t come here. I got sucked in by a referral given to me by an urgent care center.
Follow Up–
I started the above review months ago and saved the draft. I’ve now had my surgery and I can tell you that not much has changed. The follow up care has been awful. I had 2 incision sites for my procedure and they totally neglected to tell me how to care for one of them. When I followed the instructions on the take home packet, I couldn’t get in touch with anyone and I tried several times.
I will be so glad when my time with them is up.

The doctors are great; the support staff vary; but they make you wait SO LONG… it shows disregard and disrespect for the people paying them lots of money. Obviously the medical care is the most important, but the wait puts me in a bad mood.

Great place very knowledgeable doctors, but not the «No on 45» campaign they have running in their office is a sham. If you or someone you know pays for their own insurance, they will tell you that they have had their rates jacked at five time the rate of inflation.
Having tried to fight these increases myself, I can tell you THERE IS NO RECOURSE and there is NO POWER to make insurance companies explain why exactly they have raised rates, i.e. they’re raising them because they can.
So PLEASE VOTE YES ON 45! It may be putting the power into one slimeball politicians hands, but at least he’s the people’s slimeball, as opposed to having ZERO RECOURSE with the insurance robber barons.

Wow guys get it together. I have been waiting to see my doctor for 70 minutes, and was in the X-​ray line and they just took the lady who got here 30mins ago before me. Maybe I came here on a bad day but suffice it to say I will probably NOT be coming back. The doctor I am supposed to see could be great but after 70mins of waiting (and they probably won’t reimburse my $ 8 in parking fees). Boo.

So we’re charged $ 25 for missed appt. what if i work with our insurers so that if I am on time and don’t get in w/​in 20 minutes we get our copayment back. Haven’t been here once yet when it hasn’t been an hour at the minimum to get in. I need to recoup what I lose in work wages. But boy this practice gets paid!

Dr. Peatman took Xrays of my hip replacement because I was having some pain and the replacement was over 15 yrs. old. His PA actually took them and showed me where there was «bone loss» and space that shouldn’t have been there. I then met with Dr. Peatman who said I needed it replaced. I went to another Dr. Dickinson, one of the well regarded Surgeons at California Orthopedis Sports Med. in SF and he looked at the Xray with me and said there was absolutely nothing wrong with my hip. by then the pain had gone away.
You decide.

Took my mother her for fist time visit since her communication is limited. The reception staff were super nice. The x-​ray technician was accommodating and kind to my mother by being patient with her. The physician assistant (Ashley I believe) to Dr. Richards was very attentive and patient as well in relaying the information back and forth. Dr. Richards himself was sick, so he stood a bit away to avoid any transference of germs. He gave some suggestions and even recommended another physician (Dr. Tseng) since my mother’s symptoms stemmed more in her neck area, where Dr. Tseng is a neck/​back specialist. The only concern was the wait time, but otherwise it was not ridiculously a long wait.

I guess patients expect MDS to work miracles. But they can’t. It all depends upon how you take care of your body.
Had an appt with Dr Peatman. Friendly, informative and took care of me. Unfortunately, my problem was a symptom of something else that was brewing., so in conjunction with another doctor my problem was solved.
however he did correct my problem and to this day, it never came back.
Beaware that this office is rather busy too. But overall, service, information was great.

Dr. Talwar did my spinal fusion surgery last year and it was a success so no complaints there.
My problem with this practice is all the waiting that comes with each appointment. In the run up to and follow up appointments I don’t think I ever waited less than 45 minutes after my appointment time to see the doctor. Sometimes it was up to 2 hours. I understand that it’s because the doctors take their time talking with each patient and answering their questions but that should be reflected in the appointment times. I swear they only schedule 5 minute appointments. I have tried to book for early in the mornings to avoid the wait time but I haven’t been successful yet. When you mention it to them, they basically ignore you.
Again, my real interest in this practice was the success of my surgery so I cannot complain there, but it is pretty clear that they think your time isn’t as valuable as theirs and that just makes me a bit angry.

I really don’t understand all the poor reviews. I called their office and was fit in the same day for a potentially serious hand issue. The staff was friendly and upbeat and there was no waiting. Dr. Lee was kind, professional and thorough. What’s not to like?
Call me an optimist but I tend to see waiting as a good thing. Personally, I want a doctor that takes his or her time with me despite what the schedule says. I understand and appreciate that emergency’s come up with others and my appointment can be delayed. It’s the price I pay for a good surgeon, and trust me, you want a good surgeon.
Frankly I would prefer a doctor that doesn’t rush to finish up my surgery because she’s got a 1:00 appointment.
I would never go anywhere else.

Staff is friendly, gets really busy and crowded, almost feels like a free clinic.
The doctors are pretty friendly. I’m here for a lower back injury caused from work. I’ve seen 2 different doctors and have experienced 2 different ways of doctoring.
One doctor, I almost feel rushed to get better! Doesn’t believe in physical therapy and would rather do surgery?! Well it’s what he does I guess. The other doctor is a lot easier to talk with and more in to taking the time to heal before anything else is attempted. At the end of the day, I know my body better than anyone I’m not just gonna let them cut my back open! Yikes!

I met with Dr. Lee after consulting with 3 other hand surgeons. I have several issues with my left hand and the first three surgeons came up with three different solutions. An orthopedic friend of mine who has operated with Dr. Lee strongly suggested I consult Dr. Lee. My friend said he is great in the OR.
I had the most complete pre op health review that I have ever had. The staff was excellent and very through. Dr. Lee prescribed an operation that was the perfect expedient of resolving most my issues without extensive surgery requiring a long rehabilitation period.
Great office staff including Dorothy the surgery scheduling nurse.
Highly recommend!

Well, pretty clear that customer service is not a priority, at least at Webster Orthopedics’ Oakland office. Was kept waiting a half hour past my appointment time til I asked, then after asking was put in an exam room for another 20 minutes. Yes, that’s 50 minutes late. Neither the nurse or Dr Richards really seemed to care. The exam was perfunctory, and his advice was, well, minimal.
I guess I should read the reviews beforehand, however, the experience at the Berkeley office was much better.

Two years later, nothing has changed. I went back because my elbow flared up again, this time to see Dr. Richards. I told the scheduler «my time is tight in the afternoon; I have a long commute and a class to teach so I can’t be late.» She promised me the first appointment after lunch «so we’ll be right on time.» I arrived early for my 1pm appointment, but wasn’t even given paperwork until 1pm. At 115, another patient was called back for Dr. Richards — so much for me being «first after lunch.» When I inquired at 130, I was told they weren’t running late and would be calling me «right away.» At this point, a THIRD patient told me that she was ALSO waiting for Dr. Richards at 1pm! Double-​booking? Brilliant.
I wasn’t called back until 145pm. Wasn’t seen by Dr. Richards until 230, at which point he talked to me for less than 5 minutes (didn’t even examine me, just went by the PA’s notes and the X-​rays, which are useless for a soft-​tissue injury like I have). By the time I waited for them to burn my X-​rays to disc so I could take them to my chiropracter, it was 3pm when I left. So much for respecting my tight schedule, or even honestly informing me of how late they were running.
As a parting gift, I guess they forgot the promise they made to fax my examination notes to my chiropracter before close of business. I saw him today and he’d received nothing.
This office is a mess and has zero respect for their patients and their time. Never again. Back in 2011 they made noises like they were really trying to do a better job, but nothing has changed. If you have all afternoon to spend in the doctor’s office, fine, but if you’re a working person, don’t bother with them.