Young’s One Hour Cleaners

Besides having taken my clothes here for pressing, cleaning, alterations and always getting them on time… I recently accidentally left, literally hundreds of dollars in a pair of pants that I had no idea was there. They returned the money and when I tried to leave them some money as reward/​thank you, they refused to take it. That isn’t just good business, but good people and those are hard to find.

All these reviews state how nice the owner and others are here. That’s great but I have friends for that. I first and foremost want my clothes cleaned. And they weren’t.
First: it’s not one hour or even 24 hours the name is deceptive
Also: they gave me back my clothes still dirty and I had to leave them for another try
The dress that wasn’t dirty shrunk so much its unwearable
And besides they’re very overpriced roughly $ 30 – 40 for 3 – 4 items
Never again

Awesome alterations and dry cleaning service. I love the kind customer service I always get when I am greeted by James the owner. The prices are extremely reasonable and will definitely be going back. I saw some pretty bad reviews but I guess that was before when the previous owners were running the place. The new owners are awesome and friendly :)

I came here thru a friends recommendation and after trying many dry cleaners in the bay, THIS ONE IS IT! The service was very tidy and always prompt with the delivery. The prices are decent and location is very central. Just drop off your clothes and walk the lake and come back with your clean clothes!

Great customer service the people are very nice. I will probably come back here again just for that alone. They took my order and were able to reprint my ticket (yay tax write off) since I lost mine.
My only complaint is the 1 hour in their name. It probably won’t happen.
Even though they cost ten dollars for each jacket I give them, the quality of the clean is spectacular.

Super friendly service and very knowledgeable. It’s my 3^rd time going here and they do great work. My shirts and pants come back looking as if I’ve just bought them. Reasonably priced and good turn around time to get my clothes back. Thanks!

Under new management as of a few months ago! Please beware of reviews pre– ¹¹⁄₂₀₁₄.
Ask for James. He is extremely nice and very attentive to my requests. He is the kind of person who will do what it takes to earn your loyalty.
My wife’s dress had sauce stain from the reception and we didn’t bother cleaning it for at least 6 years. It also had a hem rip from hanging on a hanger too long. James and his crew worked on it and got it looking like new again. It was really amazing work.

I found this cleaners by accident. You see, I like to start my resolutions before January, just so I miss that NYE crowd at the gym, get familiar with the gym without the crowds. So, while walking to the gym, I figured, why not kill two birds with one stone? Dry cleaning and a metabolism boost!
The guy at the counter is friendly, speaks english, and is quite honest with difficult pieces. I brought in a sequins dress I bought at F21, yeah, it was cheap, but it fit like a glove so I decided it was worth dry cleaning, no big deal if it gets ruined. I just got back and the dress looks great! No snags, loose sequins, or hanging threads. A+ in my book for paying attention to detail!
Prices are very reasonable, especially for the quality of work!

Just plain terrible service. The worst business experience I have encountered in the Bay Area. Period.
Walking in, prepare yourself for an angry old lady that simply sits and looks at you as if you’re bothering her when you ring bell to drop off business!
I dropped off $ 57 worth of shirts the first time and three stained shirts were returned mixed into the middle of the order (without «Sorry» tags) I can only imagine so they would hope I would wear the shirts without noticing. Every cleaner I’ve ever been to in my life will point out unremovable stains to you at the time of pick up to let you know it wasn’t their fault, right?
I returned the three stained shirts two weeks later after I had found them and set them aside, keeping the order tags in the buttonholes to prove they were not worn. She looked at the shirts and knew even before inspecting them that they were problematic. Yelling, «stain no come out, we didn’t do it» so loudly another customer smiled at me trying to keep me calm. Only then, did she agree to send the stained shirts back through to «see» if they could try again to remove the staining. Like a fool, I also had a jacket in my car whose sleeves were too long so I thought to save time, I would drop it off as well to alter the sleeves, giving her yet another chance to make amends. When measuring me for the sleeves, she was dismissing any commentary on my part as I was attempting to explain to her how I wanted my sleeves to drop just to avoid any possible future issues. She then felt the need to cut me off mid explanation and tell me she’s been doing this for 30 years. She literally could have simply said «will you just STFU so I can rush you out of here», and the message would have been the same.
Two weeks later (today) I drive over to pick up my order. You know, as I’m thinking about this experience, I remember sitting in my truck, «preparing» mentally to deal with this same woman I had the distinct «pleasure» of encountering the previous visit. I walk into her shop and as soon as she saw me, she ran to the back returned the stained shirts and the jacket back to me undone and told me basically to get lost. She stated that after further consideration of my problems, that there was nothing she felt she could or would so for me, and that if I continue to have any issue to pursue it in any manner I so chose. At the same time making it crystal clear that my business wasn’t worth her hassle. She even had the audacity to tell me they’ll be «no more charge for me» as if she’s tabulating her time, accruing debt.
How grateful I now am for this angel of a person to allow me to now leave for free.
Now, I am really fuming… as well as just dumbfounded at this point. The nerve of this business.
Were not done yet guys…
As I grab my stained and unfinished items and proceeded to walk out of her store for her own good, she screams back to me to tell me that I forgot to sign her tablet with Korean language at the top and a big «X» at the bottom. No doubt some liability release to suggest that our dealings were done. I walk out of the shop and tell her to get lost, i’m not signing a thing.
I get to my truck parked across Grand and look back and she and her husband are on the street writing down my license number and cursing me in Korean from across the street. I can’t make this up. This just happened today.
Wait, I’m still not done;
Five minutes later, she calls me on my cell phone number off my original ticket and tells me «You no sign paper, you stole clothes», «I’m calling police».
Perhaps the worst Bay Area business experience to date. Owner is the rudest, most hateful, defensive, ornery person one could ever come across to spend money with.
Listen to me…
My recommendation is to avoid this business at all costs. Let wither and die.
One star too much for this nightmarish experience.
Wait did I mention that this place isn’t even a «one-​hour cleaners» at all? Even though they decided to place it in their title. If you ask for the one-​hour service, They’ll look at you like «who can do anything in only an hourI?»
I’ve been living in the Bay Area all my life and am always on the hunt to find merchants to develop a loyally towards. This business needs to be avoided. No one needs to be treated like this

Terrible customer service. Very grumpy, not welcoming, and not warm at all. Also, not a real 1 hour cleaner.

I needed a dress dry cleaned in a hurry, so instead of going to my usual place, I tried Youngs One Hour. What a mistake! The store is dirty and the owners are incredibly rude.
I walked in, and one owner (male) was sitting reading the paper while the other owner (woman) was looking at clothes on the wall. They both looked up, but didn’t say anything. After several minutes of standing at the counter, I turned to leave. The women then rushed up and curtly asked what I want. What do I want? Hmmmm — probably some dry cleaning, right? I was clearly holding a white Calvin Klein dress. I showed her where I spilled wine on it and asked if she thought it would come out.
She told me the dress was too old and she would not be responsible for it. I was shocked, because the dress is pretty new. I politely explained that it was only two months old, and perhaps the off-​white color may be deceiving. She suddenly got angry and raised her voice saying it was an old dress. I’m thinking — Why are we arguing about this? I said never mind and turned to leave. On the way out, she started yelling after me that the dress was «no good’.
I have never been treated like this. The whole experience was bizarre and unsettling.
On a final note, the business is fairly dirty (floors, walls, shelves), and there weren’t many items hanging in the back, which makes me think they aren’t doing well. I would avoid this place.

I called at 1:30pm on friday, asked when I could have 2 shirts and 2 pants drycleaned and she said Tuesday.

not a 1 hr cleaner. change your name

Go to this place! The woman who I think is one of the owners was so super sweet. I dropped off my pea coat for dry cleaning and not only did she take care of that, she also noticed I was missing a button and found one that matched mine and sewed it on for free (she insisted). Very sweet, very chatty. I will go back there from here on out!

Very friendly, and they will clean/​fix/​repair almost anything if you ask nicely enough and are willing to pay for it.

Five Stars!
I had called in to let the owner know that I was going to drop off my jacket and suit at three. I asked her what the dry cleaning rate was for a suit. She told me it depended on the type and couldn’t give me an estimate unless I came to the shop.
When I arrived, it was straight to business. I dropped off my suit on the counter, she gave it a furtive glance, and then quoted a very reasonable and cheap rate. I accepted and left. I was in and out in less than five minutes.
She was also very friendly and engaged me in chitchat. As previous users have said, there is marginal language barrier but not so bad that one can’t get past it.
I’ll definitely come back again.

Have been going here for about 4 months. It’s good, cheap, and the couple who run the place are very nice. There is a small language barrier, but it has never impacted me.
I can’t speak to the same day/​next day turnaround as I generally drop off and pick-​up about once or twice a week.

I’m extremely lazy. I also don’t like going looking for things.
I’ve been coming here off and on for a year. I don’t normally need things dry cleaned, but when I have to wear a suit for a conference, I’ll drag it out at the last minute to be cleaned.
The one-​hour cleaning is a ruse. In theory, when something should be ready in one hour, at the very least it would be ready by the end of the day if you drop it off first thing in the morning. Usually when I go in, I’m quoted at least two days– minimum. If I push, they’ll have it ready by the next day (which gives them 18 hours, 17 more than they advertise).
Last time, she got fussy with me because there was cat hair… and she’s allergic to cats. Apparently I’m the only person in Oakland with dry cleaning who has a feline. One would think that if you handle other people’s clothes, you’d take an OTC allergy med and not bitch about it.
The prices are cheap… but I’m not going back again. I want to go to a place that wants repeat business, not a place that wants to repeat things to me.

I had 10 garments altered/​mended here and they did a great job!
I think they even cleaned them or pressed them or something because they all looked better than when I dropped them off!
The proprietor’s may be a little bit curt, but damn so they know how to shorten a jacket!

I chose this cleaner’s for convenience and it ended up being an inconvenient mistake. I took 2 dresses in to be pressed and when I got them back, it just looked like they’d hing them up in a steamy room. One dress has an elaborately pleated collar that I could have ironed myself but didn’t want to bother and it was obvious they didn’t either. When I questioned the lady about it she went on and on about how the person who irons for them has been there for 35 yrs and does great work and even she couldn’t do it blah blah. I’m going to iron it myself and go back for my money.
Don’t bother going here unless you just feel like giving someone money to hang onto your clothes for a few days.