Jump N Play

I had to wait a few days before I posted this review just to try and keep it from being entirely made up of expletives. My dad booked this company for my nephews 4^th Bday. We spent the ENTIRE week pumping him up for his party telling him and all his little friends about his bounce house only for it to never show up the day of the party. We called the company countless times with no answer. They never even called to apologise or explain why they simply never showed up. Do not waste your time. they will ruin your child’s party.

If I could give a negative 100 stars I would. This place is a joke!!! I called a week ago and asked to rent a water slide jump house for our 4^th of July party. I spoke with the owner who then told me that he was out and not able to book it over the phone but to fill out the online form and book that way. I did this. Fast forward to yesterday when to my horror no bounce house is set up at 10am and my party started at 1pm. I called 5 times and got the voicemail. Sent him a text and nothing! Thank god the guy who I rented the chairs and popcorn machine from (Jeremy from
) came to the rescue. He said he had a bounce house he can run over to me. He took the time out of his family time to run over and set up a whole water slide jump house just in time for the party. He was by far the best person to order jump house from! Back to the idot that owns this joke of a business, Jump N Play. This guy is so unprofessional and I cant believe he is still in business after the way he treats his customers. DON’T get your bounce house from this clown!

Today we scheduled Jump N Play for my 6 year old’s birthday party. They were suppose to bring our jumper in between 11 and 12 and never showed up. I called the number and a guy finally picked up and told me that it was their busiest day of the year and that they were running late. Hours passed and we still did not hear from them. My husband called again and they told us they would call and check on the truck and that they would call us back. Well no one ever called back or came by. I felt embarrassed and sorry for my son. We turned on the sprinklers instead and had a blast. I will never contact Jump and Play again. I also reserved the jumper weeks before the party.

— – AVOID THIS «COMPANY” — —
Very unprofessional when handling their customers.
Online reservations states they will contact you soon to confirm reservations and no confirmation was ever made.
Many unanswered text messages were sent to this company regarding the booking confirmation.
After I sent a final message requesting to remove any reservation because of lack of confirmation they finally decide to text back (rather than calling) and argue about the date being booked.
Please do not use this company for your child’s events. They leave you completely in the blue to assume that the reservation is made.
I should have listened to the previous reviews for this company.

unfortunately I cannot even rate on this chart! Kyle miller with jump n play sucks! totally flaked on, three weeks prior I made reservations and he confirmed. the day of the party he was supposed to be there between 9−11am and 12pm no show. I called and no answer, I sent him a text asking if I was on the delivery schedule and he texted back yes. party started at 1pm and 2pm no call, no text, no show. Completely let down my son and all his friends! since he totally flaked I told all the parents about him and the company and not to use him. I would never try another jumper rental from this so called business. at6:30pm that night I got a text from him saying sorry and he could deliver the jumper for free and I could keep it for 2 – 3 days? really? 7pm at night? party was over at 5pm, do I really want to leave this thing killing my grass? what a total douche!

If you’re expecting a party rental company to follow through with a promise to a child, then don’t rent your bouncy house from Jump N Play. Kyle Miller and Jump n Play nearly ruined my daughter’s 5^th birthday. My husband spoke with Kyle three weeks prior to our party date, and confirmed numerous times with him via phone call and text. On the day of the party (which was to start at 12:30), we were expecting the jumpy house to show up between 9:30 and 11. As the party time got closer and closer, we began to worry when Kyle had not arrived and our numerous calls and voicemails went unanswered. Guests started to arrive and we didn’t have the entertainment we were promised. KYLE MILLER AND JUMP N PLAY COMPLETELY STOOD UP OUR PARTY. Twenty-​four hours later, and still no response from Kyle. Save yourself some stress and go elsewhere — I highly recommend Astro Jump — we called them in a pinch and they had a bouncy house to our party in less than an hour.

Kyle Miller and Jump N Play completely stood up my daughters 5^th birthday party! Do not even waste your time with this company! I booked with him 3 weeks in advance. Had numerous verification via phone calls and text messages. Said he would drop off the bouncy house between 9:30 and 11:00 am for our party which started at 12:30. About an hour before the party I started getting nervous because there was no sign of him. I left a polite message to check in. Nothing. At about noon, my wife started calling with no success. Left 2 more messages as 12:30 approached. Still Nothing. The party started, with 20+ kids and no entertainment. Still no calls from Jump N Play. At about 1:00 it was obvious we’d been had. My neighbor told me to call Astro Jump. Thats right Astro Jump! This is a total slap in the face to you Jump N Play! They showed up within 30 minutes and saved the rest of what started out to be a very embarrassing day. Its now 6:30 pm and we still haven’t heard anything from Kyle Miller and Jump N Play. Consider yourselves warned!