Mark Murray – State Farm Insurance Agent

I’ve had State Farm for over 10 years. I switched from our agent in Dublin to an agent more close to home… What a huge mistake that was. The service on my policy through this office was ridiculously unprofessional. Two specific instances come to my immediate recollection: 1, I asked for a Declarations page of all of my policies (4 cars, a house) mailed to me. I was mailed ID cards. No biggie, I called and again asked for the DECLARATIONS page to be sent. The gal I spoke with (who has since left) argued with me and told me she had sent me the declarations page. I was very polite and explained that she sent ID cards… Not what I requested. She argued again. So I figured maybe there was a miscommunication. The next day I drove to the office. Asked for the same thing. The girl recognized my name, and began to explain that she had already mailed them. I asked her to humor me, and print them for me as I was already there. So she did. She handed me… Drum roll… ID CARDS. Seriously? So I began to explain to her what a declarations page was (hell, maybe I had the terminology wrong) she said that the ID cards is what I needed. Um no. Finally someone else in the office overheard the conversation… And gave me the correct paperwork. The second instance was with a claim we had made. My husband was trying to get some information from the local office. He spoke with a lady named Sandra (from what I remember). She was extremely rude and short with him on the phone. We are aware that they don’t handle claims directly out of the office, however they are able to look up the claim number… She was totally unwilling to assist with that. Then when I called a bit later (hey, maybe she just had a bad moment) same thing. Rude. How can you keep customers if you are so rude and Unknowledgeable? That being said — I’ve spoken to two males in the office, they were always nice and helpful. We received a calls out every two weeks asking us to come in and discuss our coverage… Ive had the same coverages for YEARS, nothing changed. I explained that I didn’t need/​want to come on to talk about my coverages… They were fine and to please stop calling. Never the less, 5 more phone calls later… They finally stopped. I really did give them a Chance, But after so many inconsistencies and lack Of assistance when needed, I took my business elsewhere.

They have very great customer service, attend you very quick and are nice agents that treat you with respect. You get what you request done as soon as they can.

This office has always gone above and beyond to help me with all my needs. I have had my home, car and life insurance for many years with Mark and he is always available for questions and concerns.

AVOID THIS OFFICE AT ALL COSTS!!!
This is the worst insurance office to deal with. The agent himself is never in the office or available to talk to you. The girls in the office are extremely unprofessional and rude. I have been hung up on twice and when I went into the office I had 2 of the girls yelling and cursing at me. All because I was trying to transfer agents so I could get the answers I was looking for. They need to leave their attitude on the streets and realize this is a customer serivce industry and without customers they wouldn’t have a pay check.
There are plenty of other State Farm offices in the area that are respectful, helpfull and pleasant to talk to.