Mr. Appliance

Great service for my refrigerator repair. Was referred to them by an expert in the field for about 40 years through an appliance training program. Learned that many other repair services are not able to do closed system refrigerator repair, although this company does. Some companies do not tell you this upfront, so you end up paying them the service charge only to have to contact s full service business like Mr. Appliance who can actually do the repair. Highly recommend.

I have used Mr. appliance on several occasions. I have probably spent over $ 1,000 on repairs just in the last two years. With 3 rental homes and my residence in the area I figured I was a pretty good customer. While I think their prices are on the high side I have been otherwise pleased with their abilities and their response times. Because of this they were the first I called when my wine refrigerator developed operating problems.
I called to first get a ballpark idea on what it may cost to repair my non cooling refrigerator. With some basic information I could then make a decision whether a repair was feasible or just buy another unit. My thought was; why pay a repair bill close or more to what it would cost to just buy a new refrigerator?
The female on the phone was quite uncooperative and unwilling to provide me with any pricing assistance regarding even a worst case scenario situation, even after I explained I would not hold them to any price quote. She simply said their service charge was $ 90 or so dollars to diagnose the problem or I could bring the unit in for diagnosis for less. Either way, she said, they don’t provide any pricing estimates on the phone.
Assuming she may just not know I asked if one of the technicians could call me back at their convenience. She said they could not do that. In essence, she refused to provide any help to me and as a result I called another appliance repairman who gladly provided me what I needed on the phone so that I could make my decision.
I have a new appliance repairman now. To bad Mr. Appliance wasn’t better prepared to be more customer friendly. I wonder if the owner will ever know he lost a good customer because of a phone receptionist?

My Second time working with Mr. Appliance and best service hands down, Scott just saved me from having to buy a new Fridge!
The first time he was out he fixed my washer and dryer and I got another 5 – 6 years out of it!
I highly recommend this company very happy!

I had an issue with my freezer which is located on the lower half of my Maytag unit. It was leaking water as I first noticed little puddles. I thought maybe my daughters weren’t closing it all the way. Then on a Friday morning I noticed a much larger puddle of water. There was a sheet of ice formed on the inside and everything was frosting over. I put a towel down to get me through the weekend. Over the weekend I looked up appliance repair companies on Unilocal.I seen that Mr. Appliance had a lot of 5 star reviews and positive comments. I called them Monday morning and they sent a technician out. Nick, the technician called me right away to say he was on the way. He was very knowledgeable with my model and identified the issue as soon as he arrived. He had a replacement part that was updated so there wouldn’t be any future issues with the same part. He was very professional and showed me the difference between the part he removed and the part he was replacing it with. I paid him on the spot with my Visa and he instantly emailed me a receipt. He was done with the job before noon. Now that is great customer service. I will definitely use Mr. Appliance again and give referrals.

Today Scott with Mr Appliance came out to fix our microwave on our oven unit… We were thinking the magnetron had gone bad or worse… Scott found the problem… Was just a faulty door switch… And he also noticed the door handle to the oven was loose… Fixed it also. Price was small compared to what we thought it would be! Thank you Mr Appliance and thank you Scott… And Sara… They kept me informed who was coming and when… Even emailed me a picture of the Tech (Scott) and a two hour window of when he would be here… A few minutes before the time Window opened Scott called me on the phone to tell me he would be at my house in less than Ten Minutes… He was off on his Time… It was closer to Five… We then Expected for them to have to make a second appointment… Nope he had the part in stock and was able to fix our microwave the same day! We are very happy and satisfied customers of Mr Appliance!

Couldn’t be happier and have already recommended Mr. Appliance to my family and friends! They fixed an old, closed-​system kegerator. Customer service is top notch when calling/​emailing. The technicians were professional, efficient and respectful of my home when entering. They took the time to do the job right the first time.

Just had my washing machine fixed and rep was friendly and mechanic was knowledgeable and friendly as well. This review would’ve been 5 stars but the part was not in stock at their shop so it took a couple of days to fix it. However, they were true to their word and it even arrived earlier and they even came one day early to fix it. Thanks!

Outstanding experience! Superb customer service staring with my initial call to the business. Everyone was professional and they got someone out to my house within 90 minutes after I called. My GE Monogram refrigerator stopped working on a Friday evening. I initially called another business, who got someone out to my house on the following Monday (Richard’s Appliances). They wanted to charge me over $ 2,000 (said it needed 3 parts and they marked up the parts at least 100%). I called Mr. Appliance — Debbie arrives, diagnoses the problem, says it will cost a little over $ 400 to fix it! These are the people to call if you have any issues with your appliances. They are trustworthy, professional and charge a fair price!

Doesn’t. Make sense that he would still charge a minimum fee of $ 70. Even if he can’t fix it!

This review should have been done along time ago…2014 around Nov/​Dec our LG washing machine broke down… i knew the cost to repair it was going to be high. Called Mr Appliance made an appt… they came on time… actually the owner of the company whis name i have forgot came out… very professional. …told me what i needed, what the cost was… simple service… so decided to get the repair done… and told me that my LG washer had a life time warranty on the drum since he was going to open it apart he would get me a new drum hassle free and install it at no further cost… Great service… highly recommend these guys…

According to Murphy’s law, our 10 yr old Refrigerator went out over the weekend. I messaged the company via Unilocal first thing Monday morning and received a call back as soon as business hours began. Dispatch (very friendly and understanding) was able to get a technician to us the following morning within a two hour time window. As per their policy and my agreement, I received an email (which tells me who is coming out; very comforting for safety’s sake) and also a text message from the Technician notifying me that he was on his way. I then received a phone call with an exact ETA. It was so refreshing to not feel like I was held hostage to my home waiting for a service person, nor have to wait three or four days (which happened once with Sears warranty service) After arriving at the exact time he said would, he quickly discovered the problem (evap. fan motor failure). Fortunately, he was able to locate the part on a fellow tech’s truck, and zipped out and picked it up so as to get us up and running on the Same Day. I would definitely use this company again. Communication and service was professional, polite, clean, and efficient. Nick went above and beyond the call of duty to get our Frig working again being conscientious of the fact that it’s not fun to live out of ice chests. He also thoroughly vacuumed the colony of dust bunnies that had collected on the coils. He also made sure I was happy with the job and if there was anything else he could help me with. I am very happy I chose Mr Appliance. Keep up the good work gang!

Mr. Appliance is great ! The workers always show up on time and really know what their doing. They don’t waste anytime getting the job done and are Very fair priced. I’ve used them for my rentals and my own house for years. Keep up the good work.

Scott called before he showed up for the appointment. Put down doormatt and wore shoe covers when coming inside the home.
Great service. Gave me suggestions and options on repairs. Send invoice via email right then and there.
Great service.

I recently had an issue with my Thermador range. Have to have the panel out, ship it off and put it back into the unit. I didn’t have the skill set to remove the electrical panel. Hired Mr. Appliance out of Oakley. Debbie came out both times. Very professional, knew what she was doing and my range is back in operation. Can’t thank the company (they emailed me the day before the appointment) enough to Debbie. Would highly recommend them.

We had Mr. appliance out for the first time, fixed our oven. Great communication from the beginning. Text message I received before arrival with the technician picture was great and made me feel comfortable having him in my home. Price and service was reasonable and good. I would use them again for any further appliance needs.

I would use this company again but I would request a different technician come to our home. Tip: Make sure you ask upfront how much the diagnosis is going to cost & also ask how much the full repair is going to cost. Also, present your coupon as soon as the technician arrives at your home.
Pros:
1) Online appointment booking system
2) Same week appointment
3) Text message with name & picture of technician (only time I saw our tech smile was in his picture)
4) Electronic invoice/​receipt
Cons:
1) Our technician was not friendly or pleasant, even after we offered him a water/​beverage. (It seemed like he hated his job & we were inconveniencing him by having him repair our appliance.)
2) Technician would not honor our coupon & rudely scolded us for not having presented it sooner.
3) We were never quoted a rate for the diagnosis of our problem.
4) We were never asked after diagnosis of problem if we wanted to proceed with the repair.

After a little confusion about the service schedule, Scott came to the house himself, quickly recognized the problem, carried the parts, and fixed the washer.
Great Job!

I have the technician to check washer issue for one of rentals. Technician is very professional and honest. He found out the issue tenants reported is just want the washer normally would do and explained very well to tenants what they need to operate the washer correctly. Only charge $ 69 service fee. He didn’t change any unnecessary items and charged me couple hundred dollars.

These folks rock — we were directed to a different company by our manufacturer for warranty service «We are on vacation until» 3 weeks from now. We called Mr. Appliance and they said «oh — you have an authorization — we will work that out with them, and have someone there tomorrow.
These folks are great and I would easily say the best in the 40 years I’ve owned appliances. Doug came to do the initial diagnosis and was amazing and was wonderful at telling us what needed to be done and what parts were needed — and pointed out there were recalls so ordered the extra parts.
Scott the owner was wonderful and did all the repairs and did them fast! He even showed us the results of all the factory diagnosis programs — and encouraged us to download the service manual so we could do this ourselves in the future. We have that gizmo for our car — now we can do it for our fridge!
Thank you Mr. Appliance — you are a really great service.

I called Mr. Appliance for an appointment for my ice maker on my Jenn Air, Doug came out on time tools inhand and booties for his work boots. Sized up the job tested everything to make sure appliance running to standard, found problem with ice maker in less than twenty minutes had part inside truck replaced in it seem like 15 minutes had fresh ice in an 1hr. This guy was great.
If I have any problems with any of my appliances I’m calling MR. APPLIANCE