The Dump

I had seen commercials for years about The Dump. So when my husband and I were in the market for new living room sofa we decided we’d give them a shot.
My husband and I did find one in their add that would have worked perfectly. When we got to The Dump, we looked for it but, we were unable to locate it in the showroom. My husband asked one of the salesman that we saw wondering around the store. He informed us that the sofa we saw was sold, they only had gotten one in and that’s all they ever get.
(RIGHT THERE, I’m thinking this is a gimmick just to get you into the store so they can sell you an overpriced item instead.
We politely thanked him and we looked around, from what I could see The Dump’s prices weren’t any cheaper then anyone else in the area. The quality was so, so.
To me The Dump is exactly that one huge smoking hot pile of Dump! I won’t be wasting my time shopping here, in the future.

Beautiful bedroom furniture! Great quality. Bought it Friday and it was delivered on Monday. Most professional group of furniture delivery men — polite, business like and well dressed and clearly representing «The Dump». That is an important safety factor when having home services. Furniture was in perfect condition. All arrangements were clear, easy and confirmed at every step. Good communication from sale to delivery. I’m happy.

I purchased almost $ 5000 worth of rugs and one carpet binding started to fail after only a couple weeks. I called the dump and spent a month and half and at least a dozen phone calls getting the run around from customer service, salespeople, and managers. They were no going to take the rug back until I actually brought the carpet back to the store in person and demanded a credit. The rug manager told me there was nothing she could do for me. Finally a reasonable supervising manager told the rug manager to issue me the credit.
BEWARE of anything you purchase at the dump and whatever you do, document every conversation. Don’t deal with Donna, the rug manager, who does not anything about customer service.

Ohan was a great salesman. He was attentive to our wants and needs without being pushy! We would recommend him any day!

I purchased a leather sofa and chair fromMario Berrios. My experience was pleasant and painless. I feel I got quality at a reasonable price

Mario was a terrific salesperson!

The dump has very high quality furniture at reasonable prices. My sales associate, Mario, was incredibly helpful and very professional. The store is very clean, and easy to navigate.

We highly recommend Ohan as a sales associate. He is friendly, attentive, and always answers our questions. We have purchased a number of items through him as a result of his service and polite demeanor. All to often when we shop for furniture or home furnishings we run into sales associates who are too overbearing, don’t listen, and/​or drop you as soon as you mention you might ‘think’ about purchasing an item. We highly recommend Ohan if you visit the Dump in Oaks, PA, as he is courteous, personable, and actually cares about both your experience and that you are satisfied with your purchase.

Very nice furnishing, purchased oriental rugs in the past that we love. We are currently looking at a media console piece to purchase. Mario was very helpful and knowledgeable.

Best prices, quality and selection — you can’t beat the Dump!

So after seeing the advertisement on tv commercial for a mattress sales my boyfriend and I quickly went to go check out their mattresses. So as we walked in Steve approached us and asked what we needed helped with and we told him we’re looking for a new mattress. He walked us and guide us through the many options they had and found one that we both think was best for us. The mattress that were interested in was sold out and wouldn’t be restocked for another two weeks but we decided to purchased it anyway. So a week came by I decided to just hold off on it. We called customer service to cancelled our ordered and they weren’t giving us a hard time about it. So that was a plus. We’ve received our check like when they said we’re supposed too. So we’re very satisfied with their services.

Ohan Arabatlian provided the greatest service at the DUMP! I look for him every time we need furniture!

Liz was our sales women, she was awesome! She had a lot of information, but wasn’t overwhelming. She didn’t make us feel pressured at all to make a purchase and she was very laid back! I highly recommend her!

My husband and I had a very positive experience shopping for a mattress at The Dump. We went into the store with very little idea about the type of mattress that would work best for us, however walked out much more knowledgeable and happy with our choice. Doug took the time to show us a variety of mattresses while sharing a lot of great information and allowing us to make the best choice without pressure, upselling or expectation. The delivery was prompt, quick and easy. Overall we were very happy with our experience and will definitely shop at The Dump for future furniture purchases.

My girlfriend and I had the pleasure of meeting Steve Baronie, sales rep at the Oaks, PA location and I can only think of one word to describe him, OUTSTANDING!!! Steve was very personable, knowledgable, & passionate about selling the mattress. What we really loved about him was he wasn’t a pushy sales rep trying to get us to buy the highest mattress. Steve was more concerned what mattress was going to support our backs. He listened to our concerns with our backs and pointed us in the right direction to which mattress was going to be the best one. Steve has a great personality and Steve represents The Dump with such class. My girlfriend and I will be back to The Dump in the future. Thank you Steve for helping up select the right mattress for us. You have done an EXCELLENT job. Keep up the great work.

I bought a bedroom and a dining sets from the Oaks store. Mario was a great sales person, patient, available, knowledgeable…
Unfortunately, because of the size, the delivery team wasn’t able to take the dresser & mirror to my first floor house. I asked them to try diffetent ways the delivery guy didn’t want to try other options and kept saying it will not work. I had to pay restoking fees so they can take them back. A couple of days later I went back to the store to pick a smaller dresser. Mario was there and took care of the situation, in fact the manager (Josh Mason) waived the second delivery fees and did their best to make sure The customer, me, was happy. I strongly recommend this store and Mario the sales person & the store manager Josh.

I purchased a mattress ($ 800) and a bed ($ 1100) from Dump over Thanksgiving. It was delivered promptly as promised by the Salesperson — and there ends the positive experience I had with them.
The mattress itself started sinking from Day 1 onwards and after several futile calls/​emails with customer service, I was notified that the mattress vendor denied the claim for a replacement or a refund. I even suspect if the mattress I picked at the store and the one that was delivered is not the same, but I have no ways to confirm it.
The bed was assembled shoddily by the delivery guys and the whole unit leans down towards the headboard, that I can feel the blood gushing to my head when I lie down. A technician was sent out who confirmed the shoddy assembly work by the delivery crew. They have promised to sent a technician out to replace the stilts beneath the slats and also to add the 2 missing stilts.
Customer service rep who was in charge of my claim refuses to reply to my emails, voicemails or answer the phone when I call. The other customer service reps passes on the blame to the concerned rep and promises that the concerned rep would contact me back– but that has not happened even after numerous attempts at reaching out to them
Bottom line is that I am down by $ 2000 and wake up every morning with a backpain due to the shoddy product and the craftsmanship. They refuse to replace/​refund me for the mattress and the technician is yet to show up to fix the bed. I have taken up the issue with BBB and hope to get some resolve on it soon.
Please stay away from this company– as several others have vouched in earlier review, their customer service is pathetic. I’ve had a very bad experience financially, emotionally and physically with this company and would not recommend the company to anyone for the baove mentioned reasons.

This was my first time in the store and I will not be returning. After seeing a nice table on their website, I decided to drive over. It seems the advertised table has been sold out for weeks (according to the salesman) but they had other similar tables for double the price. I walked out very annoyed at the bate and switch.
Also for a place that claims to have lower prices than other stores, I thought their prices seemed either equal or higher than non-​discount furniture stores.

We couldn’t be more delighted with our purchases at the Dump. Also, I should note that your store management’s personal attention (Josh Mason) was above and beyond. We had an issue with one of the items that purchased and his follow up /​follow through was fantastic. It showed that your organization is committed to complete customer satisfaction which makes me a total fan of the Dump!

Had a great experience with Tim and Josh! They made my shopping experience pleasant despite my depleting funds. And I got a chance to winsome thing! Awesome guys