CenturyLink Store

Run away as fast as you can from Centurylink. I ordered a basic bundle for Television and Internet last November from Centurylink. I was told by the Rep that my entire bill would be around $ 45.00 per month for both services. I kept asking the rep if that was the full amount for everything, and he kept telling me yes. When my first bill came, it was for $ 129.00. I thought okay, there must have been some connection fees that he didn’t tell me about. So I waited until the next bill came in and it was for $ 93.00. I called them to complain and was told that was the amount I had agreed to. I did not ever receive a copy of any contract to review or sign. I told them I wanted to terminate my service ASAP. I returned the modem and when I received my next bill, to my surprise it had not been credited, nor had my account been terminated as per my request. I called and spoke with their customer service department who tried to tell me they didn’t receive the modem. I said that was really funny because I was able to track it and it was received at their warehouse. For the next 20 minutes I got the run around and finally was told they would close my account per my written instructions. The next bill that came was for $ 250.00 for a early termination fee. Again, I did not ever receive a contract for my review and was never made aware of any early termination fees. I will now be pursuing it with my states attorney general’s office. What a disgusting and deceptive corporation. Do not do business with them. They are nothing but scam artists and use every trick of the trade to bait and hook you!

This company is extremely difficult to work with. They won’t let you change service online and it took me calling in 3 times to get service disconnected.