Pioneer Air Conditioning & Appliance Service

Called around 6 pm on a Wednesday because I discovered I had a leaking fridge. Got the answering service. Lady was very polite and told me the guy would call back later that evening. Great! He called around 8:30 (great!) and I explained the problem. We made an appointment for him to come at 9 a.m. to fix it (did I mention it was leaking?). He didn’t show. Called at 9:40 and left a message on his cellphone. No response. Called answering service around 11 and left another message. No response. Finally called another service around 2 and got the problem taken care of. (Did I mention that the fridge was leaking water into my floor?) The second-​choice service also charged exactly half the service fee these guys quoted.
I could’ve understood if they’d said they couldn’t come or were too busy. I wouldn’t even have cared all that much about lying a higher service fee. But telling me they were coming, and then no-​showing, and then not returning follow-​up calls? That’s unsat.

This father and son team were friendly, fast, and efficient. Two enthusiastic thumbs up!