Service Date = 25 Jan 2014 None-emergency commercial glass door lock change/installation. — Fast = They got a technician on-site within an hour of phone call, and it was for an none-emergency type! — Courteous = Lisa was very nice, upbeat, and thorough over the phone. Pete(the service technician) was friendly, patient, and approachable. — Knowledgeable = with just a few questions over the phone, they knew exactly what I needed and explained it to me in detail. — Fair = The rough estimate over the phone was right in the ballpark of the final cost. The price is amazing for the level of professional work serviced. — My clients were so impressed that they specifically asked me to call R J back to say thank you. Highly recommended!