A Tryplex Technologies

I used these guys on the recommendation from someone in the area who had a good experience with them. Things started out great– Mr. Lea and his team were able to come out, assess what I needed, and set me up with affordable equipment within my means. He didn’t try to oversell me on anything. The equipment came, and his team came out to set it up for us, so we could get up and going.
We ordered a little over $ 7000 worth of equipment from them. For the first few months things were fine, but as business started picking up a bit, the equipment started breaking down– computers had problems, mouse wasn’t working, telephone intercoms stopped working, etc. My office staff emailed/​called him time and again to no avail. That’s where my bad experience began. My staff notified him and his team of faulty equipment within 6 months of purchase, but he waited so long to finally return our calls that the warranties expired.
He was all to happy to accept my check for the equipment, but when it came to performing customer service on the back end to correct a few problems, they were non-​existent. I’m also in customer service, so I consider that to be pretty unacceptable.
I spoke with the colleague that recommended him and another that used him, but neither had equipment malfunctions to speak of. Sounds like I just received some poor equipment by chance, which is fine, but then you have to correct that problem on the back end since I purchased it from you based on your recommendations.
Nice guys, but customer service leaves a lot to be desired.