Caliber Collision

We delt mostly with Guy and Stephanie, but they were WONDERFUL!!! From the first call they handled our accident with the most professional and upstanding kindness, they got us in right away and took less time than we were estimated. Guy called and updated me every step of the way, he even let me know of anything else that was wrong, and sent pictures as well to give me peace of mind. And when I called for a question or anything they were extremely helpful, no long holds, no chasing people down, no phone tag, just simple answers.
The entire drivers side of my car was smashed in an accident, and when I got it back it drove better than when I bought it!
I would HIGHLY recommend going here for any collision repair, big or small.

I’m a freak when it comes to my vehicles. I cary a $ 100 deductible so if I get a door ding there is not hesitation getting it fixed.
The Oceanside Caliber is really great. I need my car done as fast as possible as I’m working as a Ride Share Driver while back in school. Matt the manger said he would have it in a day or two at the most, and he was a man of his word.
The price on the paintless dent repair was so reasonable. Also when I pick up the car it was nice and clean. I’d recommend Caliber Collision to anyone. The entire staff was professional.

I swear I have the worst luck with my car getting hit in parking lots. Car was smashed in on the rear passenger side pretty badlyand my insurance recommended this place to take it to. They were awesome! Got the car in right away and dropped me off at my apartment down the street. They quoted me 7 – 10 days and it was ready in 5. Love this shop, they’re great here.

I was very impressed with the speed at which my car was repaired after a hit-​and-​run. Appointment was made for Monday and got my car back on Friday. This included transporting my car to San Marcos from Oceanside to expedite the repair. Awesome customer service from Jay at San Marcos. Kept me updated every step of the way. Matt at Oceanside explained everything that was done. Very happy!

Brought car in for a door repair after accident. Battery and check engine lights were fine. The vehicle was repaired and returned to me with check engine light and battery light on. Made
Jim aware of these issues and his response «well that has nothing to do with your door repair». He denied any responsibility for the problems and walked inside with the attitude of «good luck». When I went into Caliber Collision and spoke again with him. He just repeated
with a blank look, «well it has nothing to do with your door». Had to take it to a mechanic shop to have the necessary repair work done. Needless to say, I will not be using Caliber Collision in the future. Nor will I recommend them to friends and family. As was suggested to me, «good luck» if you use them.

Caliber Collision has top-​notch customer service and they keep their promise of excellent repair work and professionalism. I was very impressed with Matt Allbright, who is the General Manager at the Oceanside location, who is very involved with the complete satisfaction of each customer. He is a strong asset to the company! Most important, they have a 100 percent lifetime guarantee of their work and AAA recommended!
Gail K.
Oceanside

These guys are not just crooks. They do horrible work. I took my brand new car there for a repair that should have taken 3 days. They had my car for almost 2 months. During this time they would call me every 2 days saying the car was done. When I get there the job is terrible. The paint job looked as if I did it myself. I’ve never painted a car. The fit of the bumper horrible. I did this back and forth for the entire 7 weeks. Every time it would be the same issues. It was as if they didn’t even look at it before they called me. Sometimes it seemed as if they didn’t do anything to it. Like they hoped I would’nt see that they did nothing. My insurance company sent out an adjuster 3 times and every time they were told that the work was substandard. At one point Dave the manger said they could not handle the job and would pay for me to take it anywhere I wanted. When I did this Dave proceeded to tell the new body shop that I was unreasonable and could not be made happy. This in turn made the other shop uneasy about taking the job. Then Dave the district manager (same name different guy) calls me and basically threatens me that no body will in San Diego would take the job once they find out that Caliber had it. I took that as the same thing that happened at the shop I chose would happen everywhere I went once they spoke to Caliber (Dave and Dave). Then Dave the GM offers to pay me $ 500 to get my car fixed somewhere else. I went and got estimates to correct there work and the cheapest was $ 1026. So $ 500 would not cut it. Not to mention I went to another Caliber and they even said the work was trash and gave me a bid to fix it. They didn’t know that it was done by another Caliber. After contacting Dave the GM and asking for what it would take to fix it. He basically told me to jump off a cliff. So I filed a lawsuit for the amount to fix my car at the Vista small claims court. We went to court on 4÷19÷16 and I won easily. I even got a rental car paid for while the work is done as well. I guess they thought I would accept trash work. These guys are crooks. Don’t take your car there. Even while I was running back and forth with my car there were other people there with similar complaints.

This was our second time bringing my car in for a minor repair after an accident. It was frustrating how long the entire process took… about 2 weeks to wait just to get in for my first appointment for the estimate only, and then about 2 – 3 weeks to get my car in because you can’t just drop your car off after hours (and their hours are basically during my work hours which was annoying). When I finally got my car back, it was dead. Completely dead when they pulled it up for me. They just laughed it off like it was no big deal and said I should be ok if I just drive it around the block a few times before turning it off. I was so annoyed because there was also NO gas in it. I had a quarter tank when I brought it in. They tried to say that they must have left the lights on while working on it, but my lights shut off automatically when the car is turned off… and then they tried saying because it’s a newer car, I should read the manual and see why the «empty» signal is flashing at me. Ahhhh! I thankfully made it to the gas station right down the street and thankfully my car didn’t die when I had to start it up again. But now I just got an oil change and the mechanic said my battery is still very low! So annoying because now I will probably have to get a new battery because of them.
I’m only giving 2 stars because the staff was friendly and I know they have a lot on their plates. The manager also did well handling a very rude customer in the waiting area, and he seems like a nice guy. But, I don’t think we will be going back.

2 stars for the super quick estimate, minus 3 for the cost and how the estimate was just handed to me without any explanation. Minor dent in my fender and some faint paint transfer from the other car involved. Sadly, It ended up being a ridiculous amount, for a little dent in my fender and to take off the paint marks. Labor was over a thousand dollars. And the actual cost of materials –one being replacing the fender — was a quarter of that. Im not sure if it was because I was a female, or because he heard me say my insurance company sent me. Well, I couldn’t afford the one thousand dollar deductible at the time, so I called another local company that specializes in dent repairs. My car looks brand new and I saved 88% going elsewhere.

Caliber did an amazing job on our car, I was updated regularly and our car looks like its original condition.

Unfortunately this is the second time our auto insurance has contracted our repairs with Caliber and in both cases we have had terrible experiences. The first accident was pretty significant, Caliber outsourced the mechanical repairs. The car was never the same. We ended up having the transmission completely replaced on our own expense to fix what Caliber was unable to do. The second most recent experience was a minor hit and run repair to the front bumper and side. They originally quoted the car would be ready in eight days. It will be two weeks this coming week. Instead of their responses be professional they are completely rude. We had the chance to take our car to Auto Fix It but we decided to stick to Caliber because it was closer. We should have taken our car to Auto Fix It. We used Auto Fix It (Oceanside) more than twice and they are excellent (professional, quick, and high quality service). Please if you have a chance, take it to Auto Fix It.

I am not really a Unilocaler, as most people use it to complain. I have decide to Unilocal for this repair center as I can honestly say they are an amazing helpful establishment. I first spoke with a very nice woman named Cindy. Though she said she didn’t handle the insurance account I was going through she put me in touch with Kim. Kim was very kind and helpful when explaining what was going to happen with my car. Though my car was repaired in a couple of days I kept getting txt messages giving me an update on the progress. I was very impressed with that. Kim called and said my car was ready today and she’d be there if I wanted to pick it up later in the day. I would recommend this place just because of Cindy and Kim being so nice from the time I dropped my car off until I was to pick it up. I also have to mention Sara, the front counter person was very nice as well. There was another lady named Lisa as well that even asked if I was being helped. This is the place to go if you are looking for friendly people to help with your car repair. Thank you Caliber collision for getting my car fixed before the date promised.

Wonderful staff. Very pleased with the repairs. Wouldnt take my car anywhere else for collision repairs. Everyone at Caliber Collision made the overall process of everything from insurance claims to actual repair quality of my vehicle a fantastic experience considering the circumstances. Thank you!

All people are Very nice and kind especially Cindy and front desk lady. Also very fast from drop the vehicle to pick up after job done. Of course looks never happened anything on my car.

Caliber Collision made everything very easy for me when my vehicle needed to be repaired. Robert handled everything for me with my insurance with USAA. He gave me everyday updates on the status of vehicle and gave me a timeline of when my vehicle would be done. I highly recommend taking your vehicle to get repaired at Caliber Collision in Oceanside. Great friendly staff who were very helpful the first time I walked thru the door.

Cindy is amazing. She guided me along the way. It was my first time getting into an accident and assisted me when the other parties insurance try to give me the run around. The body work on my car was done top of the line. If ever in need or know of someone in need I will definitely recommend Caliber Collision.

If you go definitely talk to Jim he is the best. My car was detailed to perfection.

Worked with Lisa and she knows how to keep you informed and she is on top of everything. I would recommend anyone I know to go there and get work done the right way. If someone on here says that the workmanship is bad, then you have a lifetime to take it back and have them fix it. How could anyone give less than 5 stars on this place.

I was recently in a «rear end» atuo accident and my car was towed to Caliber Collision. The people there were amazing. The front desk (Kalin and Courtney) ALWAYS answered the phone in a pleasant and courteous manner and really did «take a message». My service rep, Robert, really did call me back, kept me up to date, gave me accurate estimates, and made sure that my car was fixed with OEM parts in a timely manner. When I got my car back it was cleaned, inside and out, and they even polished my front head light covers. My car looks and runs great! Thank you so much!
Sharen

These guys are awesome! They care that even after the insurance claim is all done. We came back because there was a part that went missing on the exhaust (tip) they ordered the other part and told us to come by and put it on when we’re ready! Referring everyone here!