Cox Residential Digital Solutions Store

I moved to Oceanside from Boston (unfortunately, via Portland, OR) and was delighted to discover both Cox and AT&T-Uverse offer an internet-​only option. (In Boston and Portland, you are forced to bundle, which I find incredibly irritating.) Anyway, Cox offered a higher speed internet at a better price than AT&T, so I went with Cox, despite some pretty negative comments, which mostly seemed to be about problems with television.
I must say experience has been terrific thus far. When I arrived at the store to sign up, it was packed, yet I was helped very shortly by a very competent rep. We set up an appointment for the installers. (I have tried self-​installation and had bad experiences with problems I couldn’t have fixed myself, so I paid to have it done by someone who would take care of any issues. It was well worth it.) I also purchased the router, which, despite the up-​front expense, is significantly cheaper in the long run. The rep told me she could arrange to split the cost of the router into 3 payments, which helps, as moving isn’t cheap.
Just at the end of my installation time window, I received a call from the installers saying they would arrive in 10 minutes, which they did. It seems that the installers who had me on the schedule were running late, so they asked another pair of installers to do my work. Since it was just after 5 p.m., I really appreciated their willingness to work late to meet the appointment commitment.
The installers were pleasant, knowledgeable, and had my internet up in no time after fixing a wiring issue I wouldn’t have been able to. My internet is working perfectly with the strongest signal I have ever had.
A simply great experience all around!

Cox as a company has been pretty bad. Our internet and cable were constantly unreliable over the last two years even after multiple visits from their specialists.
However, this review is for the customer service store. It can get crowded on Saturday, but they handle it well and keep things orderly. The employees are as helpful as they can be and help clients thoroughly and quickly. It’s difficult having a customer service job for a company that has issues delivering, so props to the employees!

This store Got a great customer service amazing crew and all the rep are so knowledgable with what they are doing and very helpful.
A+++++ keep the good work.

These guys were on the ball. Store was busy, I had 12 people in front of me. They got to me in 10 minutes. Good service when I asked questions.

Total ripoff! We moved out of state and cancelled all was well. Then we get a bill for $ 81 stating that we owed it because we didn’t return the box… We payed for it early on for it but didn’t keep the paperwork we couldn’t find any proof…
Whatever you do watch your bill carefully and track everything or they’ll try to get you!
NEVER EVER GETTING COX AGAIN!!!

If I could give zero stars I would, this is the worse cable company ever! Their prices are ridiculous and they make it seem like you’re saving so much with their bundle packages when you’re not! Every time I call customer service about a problem they just hand me over to someone else that has no clue what’s going on… go with any other cable company!

Walked right in and got all my questions scheduled. They did a great job of answering all my questions and not trying to upswell me. Really happy with my service and the installation tech.

Cox Communications has just shown me the worst experience I have ever had with a business. The amount of incompetency I have experienced in the last 2 days is amazing. Every single department I dealt with has demonstrated the inability to provide decent customer service. I was a customer for a total of 2 days before I called it quits. Day 1 one of two cable boxes was DOA. Cable worked but no internet. In good faith I assumed my modem I bought could be bad so I exchanged my broken cable box and asked for a rental modem just in case. New cable box worked but still no internet. Called several times asking for a tech to come out and check the street connection because the internet was not working but TV was. 4 of 5 customer service reps told me over and over it was my connection in the house. To further insult me they told me that only one room in my house will work with the internet so I should try other ports. That’s ridiculous to think that it’s possible to segregate a signal to a single room without any additional hardware in line. Explaining to the reps that only 2 rooms in my house were connected and neither room works didn’t seem to make sense to them. I took it one step further and connected the modem directly to the feed coming into the house removing any possibility that it could be a port in another room. This again led them to thing that something in my house is the problem and again they insisted a tech needed to come into my house. Fed up with the day one issues I decided to cut my losses and cancel. The retention agent talked me into giving them one more chance even though I explained in detail what actions were taken. She insisted that I let a tech come to my house so I gave it one last chance. Unfortunately the next appointment was 2 days away. I had an appointment from 3 — 5 pm which meant I had to leave work early to let a tech troubleshoot an obvious outside issue. So I get home at 3 pm and at 5:05 pm no tech no call. So I call to figure out what’s going on. I’m told I will get a call back from the tech. I get a call back but not from a tech to let me know that it will be 45 min before they can come out. So I took off 2 hours of work for nothing. That was the last straw. I called to cancel. When I go to drop off my gear the same night I am told that the rental modem I picked up was not a rental modem and that it was a purchase. Wow again terrible service. I ask what my bill is and am told $ 140 for the 2 days I had TV but not internet. He could not explain why it was so much just said that it’s «probably» the modem cost and to check back in 24 hours to see what the cost is. I know that I am out $ 30 dollars for the self-​install fee but I’m curious to see tomorrow or the next day what Cox thinks I should be paying for the horrible experience I have received. I will make sure to let every person I know what my experience was like. This is the short version of my issues but enough to say why bother with Cox Communications.

Where do I begin? Walk into the store to return some equipment, the person helping me cannot understand basic English. I want to turn in several boxes that do not work. I want to make sure my boxes that do work do not get turned off. Now I am on hold with tech support for 30 minutes because guess what? Right! My boxes don’t work! Incompetence to the Nth degree!
Now, while I am on hold, I get an email saying I cancelled my service!!! Unbelievable!!!
If you are considering Cox, I say run as fast as you can to ATT, Dish, even Direct TV is better (and they really suck!).

I went in to replace a broken DVR. The DVR was exchanged with another of the same design (7 years old). The sales person offered to swap out my modem for a newer faster modem, specifically saying there would be no charge. I asked him to repeat that for clarification, and agreed to get the new modem. Now I see a $ 6.99 charge on my bill. So, I called up Cox. After a 10 minute hold, they agreed to allow me to send back the modem, and use my old modem again. However, this will involve two more calls with presumably long hold times: 1) To reset the old modem so it works, and 2) To make sure my $ 6.99 is refunded. A more professional business would have offered to simply waive the modem rental charge, or at least to give me a credit for the rental in advance of the modem return. Just more hassle. Dealing with Cox is consistently a hassle. Perhaps it’s time to consider AT&T U-​verse.

Today I phoned in and spoke with customer service agent Ms.PJ. She did a fantastic job of thoroughly explaining my current internet plan and how I can upgrade to a different option that would best fit my personal needs. We use the internet a lot at home and noticed it was slowing down. She was very polite and had a great personality. I will most likely take her advise and do the upgrade. Simple as that! Thank you!

I dont even know where to begin… Well first thing they have on there phone is Spanish. Are we not in America? I am registered Hispanic, but it still bugs me. Service policy’s Suck. I would change service if I could. Also if you owe them .25 cents they start calling you with Helpful Reminders to pay. Really!
Load of garbage always with them. There employees never Listen to what you are asking them for as your service provider. Then when the screw up (and they are good at that) they then charge you and Magically say they dont see it in there records.
Really?
They Suck, Suck, Suck

I’m considering switching from U-​verse, because of AT&Ts abysmal customer support, and the constant dropouts, pauses, and other problems we have with their digital TV service.
I went in for a quote; I specifically told the salesperson I wanted a quote and a channel list. What I left with was a channel list with the channels I would (likely) be getting circled, and a price scrawled on the front.
For $ 180-​some a month, how hard is it to print me up an actual quote, with details on the type of service, whatever special bundle, etc?
Two stars because the staff was friendly enough, but that’s it.

Sylvia is on the phone with me now and has shared some great promotions with me. I currently have U-​Verse for $ 35 a month before modem at set up fees… And for that i get the speeds of 6 down and 0.7 up. Also i will add that that’s for internet only. With COX i will get up in the high 20’s for speed which is almost 5 times the speed for $ 30 more. I Also get Tv with that promotion which gives HBO and Starz with it. The last thing is that this has no contract and I can cancel whenever I want, so it’s month to month.
I have never had COX internet before so i’m unsure on how good it’s going to be, but U-​Verse is completely bad in my area.
Im basing my rating on customer service and the deals given to me.

This is the closest cox store to my house and to be honest I’m happy to come into this location for anything I need. The staff is always friendly and knowledgeable.
They will try to upsale you a little bit, but it’s never overly pushy. I know it’s just part of the job so no big deal.
The only reason for the missing star is the lines can be a bit long at times and seem to move very slowly. Other then that the crew here is great.

It terrible I have to use cox. This is truly what we will all have to endure with health care. Eliminate any real computation and we all have terrible service. If I wasn’t in a apartment I would change my provider.

My advise is just stay away. Theres nothing they do right billing customer service or equipment.

Worst service ever… Starter price (as advertised) 75 a month for the bundle. More like 115 a month, then after 3 month we received a bill of almost 150.00? Rip off, we disconnected service and still got billed for the month that we had disconnected… Worst company EVER!

Today’s visit rocked, in and out in less than 10 min to upgrade to DVR. Ryan rocked with great customer service as well as the team member that directed me to Ryan as soon as I walked in! Keep up the great service and flow!

Cox Cable just isn’t what it used to be…
I remember back in the day Cox would hook there customers up with free Sea World tickets and free tickets to Padres game.
However, Cox is still a good company better than Time Warner. Cox carries more channels than Time Warner. I remember when I moved to Carlsbad and I was out of the Cox cable service area I had no choice but to sign up to Daniels cablevision at the time and Daniel’s did not have many channels like cox even local channels were very limited. Then Daniel’s was bought by Adelphia and Adelphia made promises that they would bring more channels which did not happen. To make a long story short Adelphia owner ended up doing federal time and now Time Warner has the rights to Carlsbad. I do remember Adelphia would show padres games on their channel 4 but no pre-​game and no post game show game would start right at first pitch 7:05. I ended up going to DirecTV before I left Carlsbad but DirecTV was too shady they kept over charging me so I ended up dumping them.
Luckily I moved to Oceanside and I was back in a Cox service area. But lets be real Cox is expensive now. I have the Cox bundle Cable, Phone, & Internet and I like that I have everything on one bill but I dont like that I pay a lot.
Also when I go pay my bill the lines are all the way out the door! And everyone their seems to be bringing back their digital boxes! (probably because Cox is too expensive now) Just today i went inside their Oceanside location and they turned the place into a Cox Wireless store! Cox is bringing out cell phones now I guess since they lost the Padres Cox is now trying to find a way to keep customers and get new customers too. For those that don’t know Cox lost the Padres. The padres turned down an offer from Cox and accepted a higher offer to have their games televised by Fox sports net. So now people with Dish network or DirecTV will have access to the Padres and not just Cox customers only.
I was mainly with Cox because of the Padres but now that Dish will be having them I don’t know I may switch over to Dish… being that Cox is expensive and all and with Dish you only pay 29.99 a month… So if Cox wants to keep me than start taking care of your customers like you did in the late 80’s Free padres tickets and free sea world tickets!