Gibbs Insurance Agency

1 of 3 companies I called last week for a Health Insurance quote. The CS gjrl was very pleasant and said the main rep would call me. NEVER got a call back. I own a small business also and don’t have the time to spare to call around. Ended up calling someone else and got GREAT service/​pricing and bought my insurance. Poor CS leads to failure in any business. Sorry that you don’t make enough on Health Insurance policies to even call back?

As anyone that follows my reviews knows that it’s rare that I give a good one and even rarer a five star review.
After (and still) having Steve handle my companies health insurance for the last few years I’m ready to write a review.
As with most people dealing with an insurance company it’s a big pain in the rare and our experiences are no exception.
After about a year of Steve asking me to allow him to take care of issues that come up with the insurance company and that I should trust him to take care of it. Again after a year of going in circles with Blue Shield I was so discouraged I said OK YOU HANDLE IT!
He did, he has and he still is. I’m sleeping better and now when I can’t get Blue Shield to process my prescription medications correctly I just send Steve an email and he takes care of it. The best thing about it doesn’t cost me or my company anything for him to resolve these issues for us.
I’m so impressed with him I’ve recommended him to others and they all have high praise for him.
By the way I can be a big pain in the, well you know where and Bruce handles everything with cool professionalism and resolves problems.
So when you get done beating your head against the wall because of your agent or insurance company call Steve.

I made an appointment with Steve to find new insurance. I had just finished chemotherapy and I stressed how important it was to find a policy that would cover my doctors. We spent time listening to all of our options. He told me that Cigna covered my doctors and god forbid the hospital that I would need to go to. This policy was the most expensive at $ 787 month. I have to have follow ups routinely. I just found out that my doctor is NOT covered and I would have to pay astronomical rates to be able to continue to see him because he is not out of network. Needless to say I was devastated. I battled cancer and now I can’t even continue to go to my amazing doctor because gave me the wrong information! I called immediately and he was out of town. He called me back and told me he looked at his notes and said Anthem was the only one that carries him. He out and out lied. My husband was there throughout the 2 hrs. we spent with him trying to find the best insurance for our needs. Now I am tied down until 2015 with a policy that will not cover my trusted doctors. I can’t even begin to, tell you how upsetting this is. I would not recommend to anyone.

Yep I am writing a review about insurance. Why not? Everyone’s gotta have it by beginning of next year. And well it wasn’t as tedious of an outing as I had suspected it might be. Thought I would get a jump because my sister just got new insurance through her job and because her hubs is on disability she may be able to get it subsidized. Hoo-​rah So I went to see Russ and Steve and they basically broke it all down to me which I must admit I will not bore you with what I understand this whole change will do. Anyways, these guys were smart and resourceful. They returned calls and emails before I even met with them and seem like they go the extra mile. For a trip to O’side I think it was worth it and I would recommend them. Now I dare anyone to write a more exciting review about discussing the many interesting facts about Obamacare…

I am the group administrator for 3 small businesses and I’ve worked with Gibbs Insurance since 2007. They are very knowledgeable about the ins and outs of the industry and they keep up on the ever changing policies and procedures. They pay attention to detail and provide prompt and excellent service. If you are looking for an agent to help you navigate the upcoming changes, Gibbs Insurance is a safe bet.