Hertz Rent A Car

This was my first time renting a car. My mom always rents one and has never tried Hertz. I did my reservation through Priceline, and selected a mid-​size car at $ 27 a day. I wasnt expecting anything fancy, but ended up in a new 2015 Chevy cruze. It was fully packed with XM radio and rear view camera. The next day I needed a car again, and expected to get a small car again. I ended up in a Toyota Camry with eco-​boost. Neyshia helped me on Monday, I walked in just 20 mins before closing. The car wasnt clean yet, so she had to do it herself. She provided good service. I decided to keep the car an extra day and Alex made it smooth and easy. All I did was pick up the phone. He also gave me a ride home free of charge, as it is provided by the Hertz company if it is 10 miles from their office. I was overall satisfied with my rental! Thank you guys keep up the great work! I cant wait to refer my mom!

I reserved a «Full Size Sedan» rental car with a Free Upgrade, as I am a Hertz Gold Member.(2/13−2/16) I reserved long in advance. I called Hertz reservations the day before to confirm my reservation and to confirm that whatever car they were going to give me would accommodate someone that was 6’5″ sitting in the backseat area…,.ie I needed a car with lots of rear set leg space and repeated this request!!! They said «NO PROBLEM… YOUR CAR WILL BE WAITING»
I then called the Oceanside Hertz and confirmed my reservation too as I would need the car at 7:30am when they opened as I was driving to Arizona. They assured my no problem.
Arrived at Hertz at 7:30am. There were 3 people in the line in front of me. When I got to the front of the line I was told sorry… there are no more cars. I SAID YOU HAVE TO BE KIDDING ?!! The only person working there said: THIS HAPPENS ALL THE TIME, DON’T TAKE IT OUT ON ME? None the less I did. I told him to call cooperate as I was not excepting his answer… there must be another Hertz I could get a car from?
He reluctantly made some phone calls and finally told me I could get a car from the Hertz on Oceanside Blvd, but it was not going to be the kind of car I wanted. This guy should be fired. This Hertz office should be closed if they can not have cars for their reservations!
I then drove across town to Hertz on O’side Blvd… Victoria the Mgr was nice even though I did not get the car I reserved. She claimed that their «full size cars» with an upgrade had no backseat leg room were either Toyota Camry’s (which I have) or a Nissan Sentra. also no leg space. When did full size cars stop making back seat leg room?
I ended up getting the Nissan only because I was now late for Arizona… But wait, the car was not clean and only had ½ tank of gas in it… could the day get any worse?
Upon my return to Hertz on O’side Blvd., the girl at check in refused to give me any type of discount and told me this happens all the time and they often run out of cars!
In the future I will go to Avis across the street! or another rental agency… what good is being a «Gold Member» when you are treated like *#@!& and not even given a car! WHAT HAPPENED TO CUSTOMER SERVICE HERTZ???

They were very busy but managed to get me a car which I kept much longer than I thought I would need it (had it for 28 days as insurance company delays). They gave me a great rate on the rental even when I switched to try out a SUV model. I had thought the LDW coverage was going to be taken off a couple of days earlier (no biggie as everything else was really fair and as they promised and even with the 2 days charge, the better rate/​upgrade more than offset it). Overall it was a very good experience and the staff there did their jobs well.
It can be a long wait to get served as paperwork can take a little time.

The worst Hertz store on the planet. Useless staff & like someone else said. They act like THEY are doing you a huge favor. Disgusting.

I will admit, for the first 30 minutes, I was annoyed at this place. I thought they were completely unprepared or unaware of how to do their jobs. However, after the gentile man at the counter finally had time for me, I realized that he was the ONLY one doing any work. He was physically washing the cars himself, filling up the cars with gas, answering phones, dealing with customers, and still being friendly while doing it all. He was rushing back and forth, had soggy shoes from the car wash, and still had it in him to be super polite to me. So for his amazing effort and ability to do everyone else’s job, I give this stop a 3. Minus two stars because with a huge waiting room and line, the other hertz attendant went on a Starbucks run.
Ps, my rental car is pretty nice… Brand new Ford Mustang!

I was scheduled to rent a car last Saturday night for two days. It was to be $ 281 charged to my card. Due to an automobile purchase on my part Hertz and I agreed to void the transaction. It is six days later, and Hertz still is holding money for the deposit, and it has grown to $ 300. I have contacted three times. They have told me that the transaction was cancelled, but it still has MY money on hold. My credit union was kind enough to print instructions to take to them on how it would release my funds immediately. I took this to Hertz employee Jomo who called someone at corporate. After he spent several minutes speaking with them, he told me it would be taken care of and I would receive an email from corporate later saying it was resolved, and my money was available to me. I asked them if they were going to do what my credit union needed to free my funds. He said no, they do it another way. Guess what, my money is still on hold, and I have not received an email from Hertz corp, saying my funds were freed up.
I will never do business with them again, and cannot recommend them to anyone.

The gentleman who helped me w/​my rental was so kick-​ass that I probably could’ve chatted w/​him all day… can’t believe I didn’t get his name…
Dockta Hunny was in the shop for a few days & I needed a rental. As busy as the lobby was (Hertz & Mossy Service Center share the lobby) — he did everything he could to get me a rental right away & get me outta there.
5 stars– for sure!
Tips:
Dropping off your vehicle for maintenance & need to rent from Hertz?
–If it’s during the summer/​vacation/​long holiday weekends, consider renting on a Tue-​Thurs. Heavy travel/​rental days are Friday-​Sunday/​Monday– those are the days getting a car rental will be hard. I was left w/​a 2014 Nissan Pathfinder… yeah, I know– «Poor Me» right?! It was beautiful, sporty & although Nissan paid for it, I still had to pay for the gas… ouch!

Here I am AGAIN, writing ANOTHER negative review about this place!
I don’t have a choice but to get a rental car from this place when my car is in the Service Dept at Mossy Nissan =(
First off there is ALWAYS a line, Second they NEVER have the type of car my service advisor requests for me, and Third the employes (minus the lady who rented me the car) knows ANYTHING about the American Disabilities Act of Service Animals Rights! THIS IS MAJOR!
When I rented the car, I had my service animal with me, as I always do. I didn’t have to, but I did ask if there was going to be a problem with having him in the car and the lady said no. And she happen to have a guide dog herself. (not with her at work, but at home, so she understood the laws of the ADA) and that my dog accompanies me everywhere at all times. Note: Hertz has tried to tell me in the past that my dog couldn’t go in the car with me, that there would be an extra charge etc… obviously I educated them of the ADA laws and never paid a penny more.
I rented the car, put towels down and treated the car as if were my own as I am VERY particular about keeping my car clean. My dog has short hair, doesn’t shed, I don’t feed him in the car and rarely do I ever give him water in the car!
Upon returning the car there was a line 5 people deep and the gentleman saw me standing at the end of the line and spoke up to me and asked «mame did you vacuum the car?» I asked him to repeat himself, which he did.
I asked him why, and he said because of the dog. I responded that he is my service dog. He said he didn’t care and that I needed to vacuum the car.
I again repeated myself that he is my service dog. And he again stated he told me I needed to vacuum the car and make sure there is no hair in there b/​c people have allergies.
I told him that is not my responsibility as I told the lady when I rented the car that he (my service dog) will be with me at all times.
At this time one of the managers from Mossy came over and stopped this conversation THANK GOODNESS…
If I say that my dog is my service dog Hertz needs to educate ALL their employees of the Americans Disabilities Act and what to do when someone states that THIS IS THEIR SERVICE DOG! I can call the ADA and report this and it could and would result in a automatic fine!

I love this place! At first I wasn’t sure about it just because it’s a shared counter in a Nissan location, but I’ve been renting here for maybe about a year for my road trips and whenever I just wanna use a reliable car to get away. I’m usually in and out, but sometimes there’s traffic because there’s just one person working the counter.
I do give extra extra props to the rep who helped me on Friday. I went in the morning after making a reservation the night before, and was told they didn’t have any cars because a lot of people took them for memorial day weekend. However, he did scramble a car from another location for me. Unfortunately, I was pressed for time and had to go to work, but came back and my car was still reserved. He worked his magic and secured me a better rate than I had reserved online, and even offered to comp me for my cab that I took there.
Every time I’ve been here has been an absolute pleasure, and the different reps I’ve dealt with are always real helpful.

In and out and great customer service. At one time I got into the car we were issued and I could smell cigarettes. The employee did not argue with me and said if I could wait they will have a another car ready for me. She walked out to the car with me to make sure it was clear of any cigarette odor.

Poor customer service. really bad, try to tell me that Monday 8:30 am to Wednesday 8:30 am is 4 days? it is convenient because it is at the dealership, but a hassle when the bill you incorrectly.

I don’t know who is managing the staff at this facility but someone needs to take a good hard look at what’s going on there. Not only was I not greeted when I came in the door or when I came up to the counter, I was treated as if I was inconveniencing them for doing THEIR job. Once I was acknowledged I was also treated as if I was a «peon» that needed a car to rent and they acted as if the staff owned the cars themselves and I was asking them for a favor by borrowing it. No, I’m paying for a fucking service, do your fucking job, and treat the customer with respect. Nothing but asshole ghetto personalities at the counter. When I returned the car I was not greeted by anyone outside and had to drag all my luggage inside and once again wait 5 minutes while this man flirted and made «street talk» with a customer whom he was attracted to. He took his sweet time talking/​flirting with her while I WAITED. In addition when I picked up my car, details of the deposit hold and whatnot were not disclosed to me before putting a hold on my card and suddenly your employee hands me a piece of paper to sign saying he just held an additional $ 250 of my money without informing me. His answer to my questioning him of not disclosing the full amount was «well we can void the transaction and you won’t get a car.» WTFFFFFF… The only reason I would ever go back to this facility is for the new vehicles. Your hiring manager is obviously not doing their job very well as these people are not screened based on their customer service skills, maybe they are «friends»?

Did a one way rental and the deal was supposed to be much different than what I was charged on my credit card. I was told one thing and got charged something different. Disputing the credit card charge. Thanks for wasting my time.

My preferred place to rent a vehicle for sure. The representatives here are nice and very polite and have never treated me as if I were a bother. Their cars are nice though a bit spartan at times, though every once in a while you’ll luck into one equipped with satellite radio and/​or a NeverLost GPS aid.
They don’t do a walk around with the vehicle like other rental places but simply lead you out to the vehicle, pass you the keys and remind you of the emergency contact numbers listed on the rental agreement.
Its been my experience that they’ve a very small amount of cars here to pull from, so basically, whatever class you reserved is more than likely the one you will get.
This place is located in the Mossy Nissan customer lounge, so there’s coffee, a vending machine, and seats to relax on if there’s any sort of waiting. Prices are usually the best among the rental places for the economy to full size car class sizes.