Monterey Financial Services

Monterey Financial has been in business for over 26 years and employs over 100 people with full-​time work. I apologize for most of the people not pleased with the service, but it is their job as a collection agent to call and collect late payments. Most people do not realize you actually have to pay your bills and make your monthly payments especially when in a contract. If you don’t pay your rent, you won’t have a place to live.
Customer service is trained to not be too friendly or people just put off payments and continue their late fees and interest. Hopefully everyone will learn to not spend outside of their means and keep buying only what they can afford. I have personally been through a foreclosure and know what it like to burn my credit score and affect my financial status. Lessons learned and life goes on.
Overall, the company has a lot to offer other business verticals as a partnership and helps their sales grow even approving subprime consumers. The downfall is they may not be able to make all monthly payments and once defaulting, Monterey will continue to reach out until paid in full plus interest. Always read contracts thoroughly and stick to what you can afford.

BEWARE!!! They are Horrible. Monterey Financial, WAGS and Oceanside Puppy are horrible! Do not get into a contract with them, stay far far away from them!!! You are RENTING the dog and actually paying 97% interest! We ended up giving the dog away and will let them come try to get him. Also found out later that the dog being a golden retriever is positive for the gene to develop hip dysplasia which is a $ 4000 surgery or the dog suffers. They are thieves and dishonest. I’ve never been so screwed over by a company. We wanted a golden retriever so bad and usually adopt but couldn’t find any. So we opted to pay. But financing $ 2400 and it turning into $ 5800 is absolutely preposterous. I caught Oceanside puppy in lies when I would call. When I knew Ryan was in the shop. He was in a meeting, then he wasn’t there, then when confronted about 30 seconds of silence when I asked why the girl was lying to me. Never received a call back. FFFFFFFFFFFFFFF!!!

this is a group who needs to be dismantled. I had paid off on an account and was overpaid. They informed me (Damian) that a check will be sent to me for the overage. I called on the 6^th of October and was told the check was received and the amount will be sent back as a check. I had not seen anything. Called again on October 20^th and then was told that they do not issue checks until the end of the month. (story changing) So okay… It is now November 5^th and I placed a call to them and was forced to leave a message. No one returned my call. I had called at 1:30pm same day, got Rhanna to answer the call. This time she said we do not issue a check until the «following month» ??? story is changing again. I told her this is extremely bad business and I’ve heard 3 different stories and I had spoken to Damian about the payoff. Well that’s in the policy that we send out the checks on the following month. whose? Because I never got the paperwork from Monterey, only from Kahuna and I read about the «selling off» of peoples bills… bad practice. So this employee was set on not sending a check out and I had explained to her all the places I am going to report this bad company. I also included a report to the bbb. She mentioned her supervisor and I told her… might wanna talk to the supervisor about getting me my refund before I hire someone to permenantly dismantle this business.
She left me hanging on my phone for 10 minutes and returned to say that her supervisor will be placing a direct deposit into my account. And will be calling me in the morning to update me on this process.
If this is another story… its going get ugly on the phone tomorrow.

This company is horrible. I’ve reached my 90 days gave in my last payment. Assume i was done. Looked again and i still had outstanding charges so i called again. IF PAID 90 DAYS FULL you don’t owe anything right? WRONG. I’VE NEVER FELT THIS PISSED OFF.
After 90 days i called for a follow up. The guy told me my next payment is Nov. So i mention i paid within 90 days tho. He puts me on hold. Comes back and claimed that my first payment was had a problem with it. The first girl that helped me (Lupe) didn’t input my routing number correct so my first payment didn’t go thru that date but i did call and pay the first payment. Because fucking bitch Lupe input it wrong, they could NOT honor the 90 days. My question is how the fuck can you not honor it when i paid within 90 days regarding first payment was late or not when it was their fault???
He puts me on hold because i said i paid within 90 days… comes back saying they’ll settle with $ 323…so im like for what? I work at a minimum wage job with 15 hrs a week i can’t give him that in full. He advise me to continue making payments til im done paying the $ 1300? Why am i making payments for a $ 1300 when i originally owed close to $ 800? So i told him that you don’t understand i called everytime before my payment is due to make sure im still in that 90 days mark to make a payment and make sure theres money in my account. And why didn’t anybody that I’ve called told me about this? So he got quiet. I mentioned a few names that i spoke to… Brooke. Desiree. And he puts me on hold again. Comes back and says that if i paid 136.60 full then im good… so i gave him my credit card number and praying for the best…
If i still have payments after this my fiancé tells me to speak to manager and if that doesn’t work out… time to go to court…

Such a scam. I’ve had my dog for almost a year and only paid off $ 500 on a $ 2500 loan. They refuse to give you details about your account saying «we don’t have access to the breakdown of your account». Then they charge you a $ 400 fee to cancel your lease, because as they described to me «you’re renting the animal so you can either keep it or give it back». I’ve never heard of something so ridiculous. DO NOT USE THIS COMPANY.

We need negative stars! this place sucks and so does their customer service, they are rude, will not discuss any issues on your account and they all know what’s going on! These owners are in it for the $$$$ and don’t care who you are! Several calls were made to them and no return calls till a week later! All their people are rude and there are no exceptions to the rules!
I bet this customer service team has quota’s to make and part of it is harassment of its customers… believe me, the people I financed my vacation rental will definitely find out about this HORRIBLE COMPANY!!! RUN!!! DO NOT USE THEM FOR ANYTHING!!!

The auto repair shop I took my car to advertised 90 days same as cash. It was clearly explained that if I went over the 90 days I would pay an enormous amount for interest. While signing the papers I found there was a «fee» which I agreed as I figured MF needed to make money some way. After my first payment I went on line and noticed the balance was not correct. I then learned that the first 30 days was zero %, but there was a small amount for interest if not paid by 90 days. I began to realize there was a problem with this company’s transparency. At 75 days I called to get the balance, which had again increased due to «fees» but was assured that would be the payoff amount until my 90 days was up. Between day 75 and 85 I called three times, each time I was given different amounts. On day 85 I called with my bank info to pay off this loan and was assured I had paid it in full. The next day I went on line to verify it was paid off and saw a balance of over $ 100! I called and was told the balance was «only» $ 45 as there is a $ 15 fee per each payment made for processing. I gave her my bank info and paid it. I asked for an email confirmation that the account was paid in full but was told she could not do that. She will be mailing me a letter. The problem is, I will not receive that letter until after the 90 day mark. If I still have «any» balance there will be a finance charge added for over $ 2000! This is a deceitful practice they have to get you to default on the loan agreement.

This is one of the most unprofessional establishments I have had the misfortune to come across. Very rude spoke with supervisor Janelle who did nothing but yell at me for 13 min when I tried to get the amount owed so It could get paid off and we could be rid of this company.
We are having to pay an additional $ 400.00 but it will be money well spent just to be rid of this company and their extremely rude employees.
I wouldn’t recommend this company to my worst enemy.

Absolute rip off. Customer Service is horrible. The rates are over 50% interest and you don’t even get a kiss as you get screwed.

Very unhappy with the whole situation. Every time I spoke with them they insinuated my payment better clear or there would be a problem. I never missed a payment and in fact paid the loan off way early! They were short when speaking with me, took extra money without permission and then refunded me too much and expected me to pay the convenience fee of $ 15 for me paying the refund back. Given a choice I will never do business with them and strongly recommend no one else does either! What a miserable experience!!!

If I could give negative stars I would, this financing agency is the worst. They basically trick people into signing lease contracts and acting like they are credit. I signed a loan with them and thought I had paid it off considering I had paid off all of what I had actually owed for my dog but they came back telling me that actually it was a lease and that I owed another $ 900 so far… The pet store had also led me to believe that it was CREDIT. Scam artists. Don’t use them!

You probably don’t need to read my review alone to understand that this isn’t a very good company. I was sent to this company by another business to pay for a loan. My loan was for only $ 2,300. Monterey financial has turned that into a $ 5,600 lease with a buy out price of $ 2,600. Before I knew it I was stuck with it. Not to mention the interest rates are outrageous too. Don’t make the same mistake myself, and many others, have made. Do Not use this company for a loan!

Horrible just horrible I was dealing with EMILY And ADRIANA super unprofessional don’t understand what they are talking about. Every time I would call they sounded annoyed !! And did not know any other answer but «let me double check with my boss «or «the boss is in a meeting we will get back to you as soon as possible «looking at all their previous reviews really explains everything to begin with I did not choose to finance anything with them!! me and my friend applied for a loan here and were approved after being mistreated by the» boss and continuous problems with «needing more information» after the had every single paper needed !!! They kept calling asking questions that are self explanatory. Save your time with a company who will actually answer your questions !! And actually cares !!! And will go by what your papers and proof states rather than what they think !!!

There are 35 complaints on
about Monterey Financial Services and 79 complaints on Kelly Blue Book but they still have an A+ Rating. If you are tired of being mistreated and harassed by legal loan sharks like Monterey Financial Services, sign this petition calling on California State Treasurer, John Chiang to intervene in the high-​cost credit market before snakes like Monterey Financial Services Inc are able to take advantage of more cash-​strapped consumers.
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This is an e-​mail that I wrote to Chris Hughes, President and CEO,
this morning.
I also copied:
Robert C. Steinke, Chairman of the Board —
Shaun Lucas, Vice President of Operations —
Dave Bultemeier, Controller —
Gina Frame, Sales and Marketing Manager —
January 17, 2015
Dear Chris Hughes,
I am writing you to express my shock and dismay at the way your customer representatives have treated me over the last 9 months. I financed a loan in April 2014, and I make my payments every month, but every month there is some sort of error in processing and I am forced through the hell that is speaking to one of your reps.
This morning I was talking to someone about a credit card payment that I made two days ago that has not posted to my account, but before I could do that, the rep interrupted and began robotically asking me to recite my account number, my home address, my work address, my work phone number, my date of birth, and my home phone number. When I told her that my work phone number was no longer a good, she started bating me for information about my employer. Finally, I said, «listen, you’ve verified that it is me, can we get to why I am calling? I made a payment two days ago and —» She interrupted and said «It was declined.» I began to explain that this happens every month, but before I could finish she interrupted again and said «then maybe you should pay it off and then you won’t have to deal with it anymore.» I had to look at my phone to make sure I called the right number because for a moment, I thought I might have called a prison where the inmates were answering the phones and running amok.
I have never been treated in such a way from any person much less a supposed professional organization. Your rep proceeded to get in to a yelling match with me and I eventually hung up. I don’t need this type of stress in my life.
Your website/​system often rejects payments I make, though the money is there. I’ve spoken to my bank and when your system claims to receive a rejection, my bank does not even see an attempt. Yet your company not only charges an initial $ 10 for the credit card payment to begin with, it then begins to tack on $ 20 and $ 40 NSF fees with each attempt. I’ve asked your reps to explain to me what cost Monterey Financial incurs by «attempting» payments that do not go through, and no one has been able to answer that question. No one is ever willing to reverse or credit these fees, no one is ever apologetic, and no one ever has a solution. In addition to feeling mistreated, I feel robbed.
I hope that as the President and CEO of this company the quality of service that your reps are providing to the public is a top priority to you. There are 79 complaints about your company on the BBB website, but somehow the rating is an A+. On other sites, like Unilocal!and
there are long lists of personal accounts of your other customers and their horrendous experiences with Monterey Financial Services (links below).
If it is in your power to discuss these issues with your employees and urge your customer service reps to treat your customers, the people who make it possible for your company to even exist, with care and respect, then I encourage you to do so. I also urge you to reconsider the NSF and late payment charges that have tacked on to my account. Your interest rates are already quite high, which I was fully aware of going in to, but your website and payment system are out of date and it is people like me who are paying the price.
AWM
Consumer Affairs Profile:
Monterey Financial Unilocal:
KBB — 79 Complaints:

If I could give this company a zero, I definetly would. I had purchased something using these people and wanted to do the 90 days same as cash option. I mistyped the card number, an honest mistake, and they wouldn’t let me do the 90 days same as cash!!! What a bunch of rip offs. They are just after your money with no compassion. DO NOT GO HERE! E

Rudest financial company. They nickel and dime you anywhere they can. I had fraudulent activity on my account and automatically got sent a new debit card. I called 2 days in advance and was told that they are unable to help me and the payment would come back declined because my other card was set up on automatic payments. I called them 2 days in advance and now I’m being charged and extra $ 40. The customer service center lacks customer service, the lady on the other end was screaming at me. Cant wait until I’m done with there assholes.

Worst Financial business. They will literally charge you for every transaction, even when you are trying to make a payment on the account. Their agents are very rude and unprofessional. DON’T DO ANY TYPE OF BUSINESS with THEM. They are loan sharks and will screw you over.

I belong to a RV resort and they use this business as their collection service for yearly dues. I was sent a letter on Jan 7, 2014 saying I owe $ 350 dues for the next year. I was waiting for income refund deposit which was going to be around the middle of Feb. Monterey Financial Services did not state in the letter that there would be a late fee 10 days after the due date of Jan 1^st. I got the letter on Jan 7^th. I had no choice but to pay it. This has to be unfair practice. No wonder people are moving out of the country.

You have got the Caring Ways of a Snake and the Mannerisms of a Loan Shark! My checking account was sabotaged by allowing these people access to automatic withdrawal! My account was $ 5 short the day they tried to deduct funds, which was 3 days prior to the normal date they normally take it out! They tried 2 times which caused me $ 40+ dollars per transaction! I pleaded for them to reverse the charges and they told me and I quote, «That’s not Our Problem, You agreed to all the terms of our contract»! I told Her that I was outsourced and my agreement was with Planetgo not them!!!

Ugghhh really really awful! Negative stars for this one. Apparently I signed up with FlexPay (great deal at the time) then they outsourced to Monterery for payments. Robocalls all the time and my payment was late transferring and I didn’t realize in time. So I was charged about $ 100 since it ended up being late. I don’t know anyone anywhere that charges $ 100 for being late!!! Standard is $ 35! I absolutely regret signing up for this.
WOULD NOT RECOMMEND!!!