North Coast Urology

It’s hard to have anything good to say about having a kidney stone, but under the circumstances, I was very pleased with my experience at North Coast urology. Dr. Phillips was very pleasant and went out of his way to work with me. I was always seen very quickly and was treated very well by the front office staff. I hope I never have to see a urologist again, but if I do, I would be more than happy to choose them!

Office staff was very friendly, I only waited 10 – 15 minutes for my appointments, and my vasectomy went very well.
I would recommend Dr. Frasier and this practice.

Dr. Frasier has had fine training at great universities. BUT… out of 6 appointments, five were changed a day or two before. The final straw for me was an appointment made 2 months in advance. When I got into the exam room I was told we’re just getting a urine check today and we’ll reschedule what was planned. An area of numbness following a surgical procedure he did was waved off as coincidental.

I don’t understand the negative reviews. My husband has been seeing Dr. Bradley Frasier at North Coast Urology for four months, since July 2015. Dr. Frasier diagnosed my husband’s prostate cancer and performed a radical prostatectomy on him at Tri-​City using the DaVinci robotic procedure. Throughout this entire scary journey, Dr. Frasier has been incredibly professional, courteous, thorough, friendly, competent, compassionate, and available — to both of us! He knows his stuff — he has kept us informed through every step, he has explained EVERYTHING in great detail regarding our options, and he has answered all our questions and concerns with honesty, care, and compassion. He has a sense of humor too! I might also add that Dr. Frasier’s medical support staff and office staff are the best we’ve come across in quite some time. They are all exceptionally professional and friendly and dedicated. Normally I don’t review doctors because I find most of them just go through the motions, but Dr. Frasier and his staff are exceptional — they definitely go above and beyond to ensure your comfort and peace of mind. I would give them more than 5 stars if I could.

The doctors here seem ok but the office staff is completely incompetent. Polite and incompetent

Ladies at the front desk are extremely rude. Waiting for my father in law to be seen, we have been waiting for over an hour and a half and during that time have heard them argue with patients. They mixed up my father in laws appointment, and it seems like half the people waiting to be seen as well, and are now blaming the client and acting extremely rude and short with them.

I’ve been here 3 times and each time the girls at the front are rude and talk with a major attitude! If it weren’t for my being in horrible pain for my kidney stones I would have complained to the office manager right then and there but I had no energy. The front desk should have more pleasant women working, and treat every patient with respect! Hopefully next time I go in things will be different.

I take my mom here… she is a stroke victim and elderly. These guys seem reasonably competent and the office staff has always been reasonably helpful when I call or am in the office. Pretty good practice but I’m sure they have their faults.

Top-​shelf service all the way. I was greeted promptly. Seen expediently. Felt totally cared for as the nurse, physicians assistant and the doctor himself were all involved for different reasons. Nurse: vitals and later, urine test, still later, prep and clean up for sonogram and pelvic exam. PA: discussed medical history, the meds I am on, did purposeful abdomen prodding, asked how everything was working with the meds I was on. Doctor: sonogram, pelvic exam, assembled all results and with the PA, discussed treatment.
I went in with a drug my neurologist gave me that made me 70 percent better (not bad in my book). But the doc said that was really good for only 12 hours and I really should be on stuff that helps me ²⁴⁄₇. This urology group wants me to be at 99 or 100 percent happiness with my treatment too. Not just 70 percent.
Awesome!

I called because I had pain during urination. The receptionist on the phone basically chewed me out because I called late in the day near closing time. She said I should have called earlier because now she has to scramble around and see who is on call. I didn’t call earlier because I wanted to see if the pain would stop. She was VERY rude and has no business answering phones if she is going to complain that helping people is so much out of her damn day. She makes the office look bad. Makes me not want to go back.