Purrfect Auto Service

I am amazed at the wonderful service I was provided with Purrfect Auto! I went in thinking I needed new brakes, however they called to let me know my breaks were in perfect condition. They resurfaced my rotters after double checking with me that it was okay to do so!
All for $ 80!
We WILL be back in the future. I’m so happy we found a place that won’t nickel and dime you to death.
Great and professional service! For as busy as they are, they are speedy and professional.

Had the car towed there with no problems. Notified me they were busy and I was ok with that. car ended up being done within a day with no problems. Extremely nice guys no problem at all. In the past have had mechanics have trouble fixing my vehicle whether it is parts or lack of knowledge. Will definitely be bringing back my 1971 corvette if I have any mechanical issues at all.

It’s nice knowing that there’s an honest automotive shop in my neighborhood. I’ve been going here for a few years now for oil changes, brakes, and other services. I always feel like I’m getting quality service for a fair price. I recommend to friends and family that need a shop.

I have been going here for a few years now. The prices are reasonable and the staff definitely know what they are doing. I appreciate the service I have received and will continue to come back!

a good, honest and reliable car repair shop. Ray and Paul were both very helpful. brought my car in twice for a catalytic converter replacement and a/​c condenser and compressor fix. they were very helpful in getting my costs down and discussing options that would be cost effective. I live in San Diego by the 56 freeway and would drive up there again just to have an oil change. they’ve earned my trust and my business.
they DO NOT TAKE APPOINTMENTS. first come first served. if you think thats not smart, let me tell you that every time I came in over the span of a month, theyre tables were filled with clipboards of cars that need fixes, oil change etc.
customer service: if youre patient and kind to them, they’ll return the gesture. no sugar coating here, they’ll give you the facts straight up of what needs to be done. thats how they do it.
Prices: more than fair compared to what I’ve seen with most other shops. you dont have to worry about getting taken advantage of or being sold unnecessary services.

I have come to Purrfect Auto with 3 different vehicles. Ray is usually at the front desk and is very nice and helpful. It is a small shop and they are always busy. With this being said it is not the fastest place to take your vehicle, but the work I’ve experienced here has been very well done. It has also been my experience that the mechanics here are honest and they really explain what going on with your vehicle when you ask.

Hello all Names Also Frederick I have a Scion Xb 04 and my clutch and flywheel went out. Ray took me in as his customer. He was very polite and friendly as well as his mechanics. The car was taken in On a Saturday and repaired by Monday. Price was a little steep upon completion but thats ok if it was done «Purffect». So I picked up my car drove to work. When I reparked my vehicle on my first break I notice when getting out of my car a long stream of redish clear fluid was coming from under my engine. I called Ray and explained. Ray took the problem as his responsibilty and gave me a number for a tow truck which he said there was no cost to me. Ray told me he will check it out and have taken care of. Picked up my car after work and now the car runs simply PURRRRRRRFECT! Thanks Ray and crew for taking care of me! Lets raise the stars!

I have been taking my car to purrfect auto for years now and the past few times that I’ve been there, I felt that the customer service skills were lacking.
I took my car in at 8:30am this morning to get the airbag light checked (they didn’t do last time) but Ray told me that he didn’t know anything about and to come back when Paul gets there, which was 11:30 or 12pm. I thought that it was super unprofessional. The least he could of done was called Paul and ask. not send me away to come back.
They just lost a very loyal customer. I always refer people to purrfect auto. Looks like I will be looking for a new place.

By far the BEST repair shop I’ve ever been too. This is the first (and only) shop that hasn’t tried to up-​sell extra services that I do not need nor want. Went in for an oil change, gave me a quote upfront and was straightforward about how long it was going to take. (Normally a quick service but they were ridiculously busy that day-​so he gave me the option to come back another day or wait it out.)
When I dropped my husband’s truck off for an oil change and new brake pads they were able quote me for the oil change and said they’d call to let me know what they found (because I shit you not, his brakes sounded horrid). When they called they let me know what exactly had to be done and how much it would cost (cheaper then what my husband and I thought it would be-​but still expensive) but it NEEDED to be done. So I gave him the go-​ahead and we were able to pick it up that night.
They even have a coupon apparently in the Pennysaver, which I did not previously know about, but we were given the discount anyway.
This place is awesome! Definitely going to miss it when we move lol.

Paul (the owner) and his amazing team of mechanics have taken care of my car repairs and done an excellent job of not only fixing what was needed, but going above and beyond to help me keep my cars in top shape. As a person who just moved into N. County, finding a Auto Repair Shop that you can trust was important and I’m so glad that I did. I highly recommend this shop.

Ray is just an outstanding gentleman. A repeat customer was in a rush and without hesitation he was kind enjoy to work out a price arrangement for the inconvenience. He was so polite, respectful and overall a outstanding guy! Such good customer service. I have been in the ares for about a year and I won’t go to anyone else for my car problems. Purrfect Auto all the time.

These people will sucker you in with the 15 dollar oil change. But I wouldn’t trust them with anything else. I’ve paid 2000 in the past month to fix a 50 dollar problem they kept messing up. Ray is a nice guy, but he has no earthly idea on how to work anything on a car. Their mechanics are complete idiots and they should not be operating anything car related. They have had my car for over 2 weeks and the problem is still not fixed. I would rather have actual monkeys repairing my car! And they had the nerve to tell me «we will jump your car off to get you going» after they told me my battery was busted but I just bought it, then they said alternator, just bought one. And now they say it’s a pulley. What a load of horseshit

These guys are amazing! Fast, courteous and reasonable even with older foreign cars. Thanks to Ray and the team!

This repair shop is amazing. They do high quality work for a great price. They don’t try to push you to get your transmission refurbished when you go in for a nail in your tire. They will tell you what they think needs to be done in the future and leave it up to you when you want to do it. It’s nice to make the customer feel that they are valued and are not just there to give the business more $$.
Ray and his staff are amazing and have a unique style of customer service. They aren’t the type of people that will smile and cater to all of your personal needs, but they ensure that your car is repaired to the absolute best of their ability. Also, if the exact problem persists, they will make sure that they try to resolve it the way that won’t cost you ton of money first.
I went in to get my AC recharged BC it was blowing out hot air. They recharged it and 6 months later it started to blow warm air again. I took it back to get recharged and he didn’t charge me. He told me to use the heck out of it for 2 weeks and bring it back because there is possibly a leak. He reminded me that there may be a charge in a couple weeks in order for them to fix a leak. I felt very informed and responsible for the care of my car.
I hate the feeling of going to an auto shop and being persuaded to get more done than you came for. This shop doesn’t do that.
Go here and get the work done early. Plan to leave your car for a few hours at least even if it’s an oil change. The beach is close by so you can walk down there while you wait. The shop isn’t the cleanest, but who cares… it’s an auto shop. Most customers are return customers and referrals.
Watch out for street sweepers on certain Monday’s. You have to park your car on the street while you go inside to tell them what you need done. The last thing you want is to get a ticket (the city of oceanside is hurting for money, so they ticket for street sweeping violations).

My car is there right now. The last week they had it to check for the same problem. The problem did not show up and there was no charge for the diagnostic as it revealed nothing. A week later the check engine light appeared and Ray assured me that is good — now they can properly diagnose the issue. I trust them. Ray is genuine and pleasant and his shop is full of letters of gratitude for the help he gives our military. He could see that I was stressed and calmed me down. What great customer service. I am hoping there will be an affordable and permanent repair. I will let you know.

Cheap smog and friendly service, but sloooooooow. It took almost two hours for a simple smog test. Parking near the shop is a hassle. But, they were courteous and inexpensive.

Every single time I’ve been here I’ve had the best customer service and work done. They are a popular shop and extremely busy at times. I normally just drop off my vehicle but they do have a waiting area. VERY MILITARY friendly that why I keep coming back,

Take Juan’s Advice. Go someplace else for any work.
They don’t acknowledge people are there. Seems they just turn their head the other way when you walk in. I am going someplace else for my oil change and smog check. Too bad because I need to find a mechanic now that I live here.

Love this shop!
We got our car emissions tested here and it was the cheapest around. The wait was short and the staff was helpful.
The oil changes are only $ 15!

Bad customer service.
There was two reasons I chose to go to this place: One, I kept reading good reviews on Unilocal.Two, being prior military, it seemed like a military friendly shop.
I go in because I need a smog check. He directs me Lighting Smog, down the street. I go and after the check is done my car needs work. The Lighting Smog people give me a sheets of shops where my vehicle can be serviced. One of the highlighted shops is Purrfect Auto Service.
I go in again and I’m waiting and waiting, two guys sitting on the desk without acknowledging me. Finally, Ray attends to me in a stern manner and his tone changes to a much friendlier one at what seems to be a returning customer, an older lady who knows his name.
It’s 10am and he tells me it’ll take 2 – 3 hours to call me to see what they can do for me after a diagnostic is done on the vehicle. I get no phone call at 1pm so I give him a call at 1:15pm and ask him what the situation is. He tells me it’s going to take another hour or two before he can tell me anything. I ask, «Do you have an estimate of time? You told me that it would take three hours the first time.» This must of set him off or something and tells me that he could call me whenever they’re ready with it. I tell him that I need my car for work. I get cut off by him, «You know what ‘Bro’? Come get your car.» and hangs up.
I’m not on here to say that they do good or bad work on the vehicles because mine didn’t even make it to the shop, it stayed parked outside for hours. I lost time from this experience and as a customer, who was not attempting to be rude at all, didn’t get well treated.
I’m a patient person and I know how to wait but I hope no one who goes to this shop goes through what I went through. Like I said before seeing all the good reviews on here and thinking it was military friendly was perhaps MY downfall. Either way the customer service that was provided to me was not at all professional.
Good ventures to this shop.