Smog This

Horrible!!! Wish I had seen the 2 star rating before I called. What a jerk this guy is. James is the owner and obviously hates his business. Even on the phone he sounded irritated that I would be using his coupon. He then informed me that he would be charging $ 5 extra for the labor of having to type my vin number in rather than scan, um I think that tajws all of 2 mins, but whatever! Then when I arrived he said, you are paying cash, right? I said no, credit card. Oh well that’s another $ 5. He said thats what happens when you pay with coupon. If you pay regular price you don’t have to pay any wxtra fees. I asked what is regular price. He told me $ 68. For a smog!?!
I said I don’t think this is going to work. And he let me know in so many words that he didn’t want my business. He boasts being a military man, yet doesn’t possess the manners or generosity of any service member I’ve ever know, including my dad and brother, both vets.

This place is horrible!!! The «customer service» person was a jerk with a bad attitude. Very rude. Total loser. They failed my car because of a tiny crack in the PVC hose. Emissions passed. When I asked him if I could run across the street and get the hose and have him re-​test he said it would be another $ 53. I was shocked! No free retest? RIP OFF!!! I then took my car to Encinitas Smog Center and they charged me $ 44. They offer 1 FREE retest if you bring it back in 90 days. That’s how it’s done! (760) 436‑6232. Call them if you need a smog. Don’t ever go to Smog This. They suck so bad. They deserve a 0 but Unilocal doesn’t allow that.

Awful customer service, the man was extremely rude. And when the car only failed due to a gas cap needing to be replaced we asked if we’d have to come back and pay $ 55 again and instead of just saying yes he responded with «obviously that’s how we make our money. Not my problem». Do not go here !!! I’d give it 0 stars if I could!

Total Douchebag! Customer Service? What Customer Service? James, you really need to get it together! I was greeted with a «hey, whats up», then he asks…“how did you hear about us?”. When I said through a coupon, he says, he wouldn’t honor it, if he had started writing it up. I just walked up to the counter for God sake, of course I would give you the coupon. If, that’s the case… try asking the customer…“do you have any coupons?”. Here’s the thing I’m taking to the BAR with my complaint. As he is writing up the estimate, I tell him …“just had the transmission replaced, and a new computer”. James, you know damn well the car wasn’t going to pass, because the OBDII Monitors were NOT READY. Instead, you charged me $ 42.00. You’re a tool!

Was there yesterday and the guy at the front desk was a complete jackass. So rude and acted like I and other two customers were holding him up from something very important.

Way to many smog places in oceanside to put up with this circus. Save yourself before its too late and your on Unilocal warning others…

The gentleman who works the front desk and answers the phones is extremely rude. WOW! I called to ask a very simple question and he acted like I was annoying him; made me feel very uncomfortable. He ended up hanging up on me as opposed to answering my question, I tried calling back THREE times. He screened my calls and didn’t pick up. I called from another phone number and he answered! Annoyed, of course.

Dishonest and zero customer service. I will never return.

Just called for some information and to see if an offer was still valid. Guy was super rude on the phone and gave me extremely half-​a** answers. Horrible customer service. Immediately turned me off to the place. If they can’t even talk to you on the phone with respect how will they be in person or when dealing with your vehicle? Going somewhere else.

Horrible service. I presented the coupon during checkout (my mistake for not reading the fine print) and he told me that it’s not allowed you have to present it before the test. Then he tells me that you have to print it when it clearly says it can be shown on mobile only. All BS. He could have easily changed the price and taken the coupon, but was not a nice person. I will NEVER go back. Thanks for wasting $ 30 of my hard earned cash…

This clown was a joke! First the place stunk. I mean smelled like a gym class after running laps and smacking butts. Then this guy tells me that the rates are standard 76 dollars, it’s the states fees, nothing he can do about it as he takes my keys and walks out. He takes my car and disappears. So i called a couple places. Turns out he is way high on the price. So I call him out on it (once he came back from where ever he went) and he tells me I signed the paper and the price. After disappearing again for at least another 25 mins, he comes out all smiles and says «great news, it passed» really??? The car is a year old, it better pass you idiot. Arguing again he refuses to drop his price and will not give my keys back. Save yourself from assault charges and find someone reputable!

Go to lightning smog… way better! 47.00 $
If it were possible to give no stars, I would. This place is awful. Terrible customer service! As though answering my phone call was a terrible inconvenience. He sounded on the phone like he had been smoking pot all day and I interrupted. I didn’t even keep my appointment because he was so rude! I asked for the cross streets, and he replied, «you have our address don’t you!» Gee whiz. Plus he kept rattling off fees for things on top of the cost of the test… what a rip off.

Don’t trust the coupon, there is additional fees for just looking outside. With the coupon I got hit with a minivan fee of $ 10 extra. It was not writen anywere. I am ok if you want to charge it, just mention it so I dont wast my time there. Charging to check your tires for 2 bucks is a crock of shit, who does that??? I dont know how they have been there that long.

Don’t Do it.
Go elsewhere. There is another smog place about 1.5 miles east on Oceanside Blvd who will treat you like a human. This guy is not only rude, but was incredibly unhelpful in helping me figure out what I needed to do to correct the problem with my car. In addition, I use other businesses in that shopping center and months later, he came close to running me down because he was speeding in the parking lot. I was visibly upset and he was extremely rude when I called him on it. I have little doubt he was in a customer’s car, (could be yours if you take it him!). Other people in the parking lot witnessed the incident, and came up to me and assured me he is, (and I quote directly), «an a-​hole»
Go at your own risk

BEWARE! This company has extremely shady business practices. Be sure you get quote/​cost before any work is done as they make-​up excuses to decline their own coupons. Went in with coupon expecting to pay ~$ 25 left paying ~$ 70. Take your business elsewhere as this company unscrupulously takes advantage of customers.

Thanks for the reviews everyone. I was going to go there and I called to see what the wait was. I have never been treated so rudely on the phone. The guy was a jerk.
Glad I confirmed that with Unilocal

Do yourself a favor, go somewhere else!
Check out the reviews if you need more about the piss poor customer service!

Unhelpful. They don’t provide a free recheck or much explanation if your car fails. They charge you and send you on your way. This was the first time I’ve ever been robbed.

I went in for a smog check with a promised $ 26.75 coupon — plus $ 8.25 for certificate. You do the numbers — $ 35.00.
The Owner…(Really???) asked if I wanted my tires checked, and thinking it was part of their service — I agreed and mentioned the coupon.
He began totaling numbers and said after a $ 10.00 additional «sports car» fee (for what — having too much fun?) and other ancillary costs (including 4 bucks for his offer to check the tires) as well as $ 3.00 if I was using anything other than cash (whats that about?) the total unwritten estimate came to over $ 50.00.
Small print on their coupon? «No hidden charges»
Instead I went down the street to All Smog — and was treated both professionally and efficiently by the staff. Got out of there in about 15 minutes for just $ 40.00– complete with certificate.
«Smog This»…is an appropriate name for the symbolic gesture I was tempted to demonstrate to the Owner while leaving the first establishment.
Do yourself a favor and don’t tolerate the bad behavior of someone who is licensed by the State to take your money in exchange for a fair service.

I got the
coupon for this place and payed $ 40 tax and certificate included for a smog. The previous reviewers kept complaining about the possibility of the workers rummaging through their cars. Shouldn’t we always be cautious about other people working on our cars specially when they are not in view? What exactly did the place rip off from the other reviewers cars?
As for myself, the cashier could have been a little more pleasant but I guess he was strictly business. That explains my 3 star rating for this place. He said my car would be tested in 45 minutes to an hour and it was. Wham-​bam-​thank you-​come again