McDonald’s

Stopped here on a road trip for a caffeine fix. I should have known it was a bad idea when it was attached to a gas station… but I needed coffee and there was nothing else around.
There were only a couple people in line when we walked in, leaving us to assume a rapid process. Wrong.
The girl manning the register was completely incompetent. If you walk in and there is a blond woman at the register you need to turn around, get in your car, and go through the drive-​thru. We went in because the drive-​thru was wrapped around the building but I’m sure it would have been faster.
My girlfriend ordered a medium caramel frap with no whip cream. «You want a large?» No. «You want a mocha frap?» No. «Do you still want the cherry?» WHAT??? No… I guess…
I ordered a medium mocha frap. «You want a caramel frap?» No. We had to repeat our order at least five times, no exaggeration. We took our receipt and stepped to the side for the next person to order. At this point people started streaming in. Rather than waiting to take the next person’s order and make our frapps, she just kept taking order after order. People waited and waited.
As customers began grumbling and complaining we got to know each other. We met a nice older lady who said she too was just waiting for a «drink». After about 10 minutes somebody else noticed the massive failure and stepped in to clear the queue. He saw the nice older lady’s order. It was just a fountain drink… which the customer actually makes. All this woman had to do was reach down and hand this lady a cup… but that didn’t happen. This nice lady waited about 15 minutes for someone to hand her an empty cup. We got our drinks (my girlfriend ended up with a large) shortly after that and left, never to return again.