Bruegger’s Bagels

Service is poor, very slow I waited 15 minutes for one toasted bagel with cream cheese. I called in an order a few days later trying to avoid the wait and they could not even get that order correct. Last time going there.

The food is okay, I wish they washed the knives in between cream cheese flavors. Whenever I get strawberry cream cheese it has garlic flavoring in it from the knife. Also the employees aren’t always the friendliest.

The bagels are good and there’s a good selection of other items. It’s super convenient that it is right next to stone creek coffee (best). I just got on the wifi for the first time as I was waiting for my order and I can’t even load a webpage. It’s only a convenience to have wifi if it works. It’s 7am and there is only one person using a device that I can see. Maybe it’s a bad day for service, but it’s very bad.

TERRIBLE, TERRIBLE EMPLOYEE ATTITUDES. First trip in, an older woman was so rude I asked another employee about it, and she says yeah, she’s been here many years and they’ve talked to her about that. Second trip in, a big muscly guy stood there not acknowledging me for a long time, then made it seem like he was doing me a favor to get my bagel. Third trip In I complained about something, and the owner or manager got sarcastic with me (now you see why things are as they are). Read the other reviews below and see how many also touch on bad employee attitudes and service.

It’s fair but consistent… Their bagels are a solid bet, but it can only be so interesting– they are just bagels. They are trying to do more with the menu but if you’re looking for more this isn’t the place. No real lox than a real bagel shop needs to be a contender.
Their iced tea is brewed very strong so ice is required, but it’s good… not great! Ordinary leaf that lacks a crisp snap of a great iced tea… It’s more dark than brisk.
The most interesting thing about the location is the strange vibe of its employees… Coming here is like walking on to the set of an SNL skit but you’re never sure exactly which one! It’s less funny than just straight up weird. They is common thread among them all that either reflects the fact the someone near the top has a very odd hiring criterion or they are friends of someone on the staff… They all have very similar traits and behavior. Great place to people watch… Mainly the employees!

Terrible service, Cheryl was so interested in being so fast that she didn’t listen to what I wanted, at that point she made order wrong. No customer service, I cancelled order. Just wish you hire people with a smiling face and want to help you.

I would have given this a 4 star, but a few times when I’ve been there the eggs they used on their sandwiches tasted a little funny. Other than that it’s a decent place for bagels and breakfast sandwiches. I like that it’s next to the book store, so it makes for a great place to have a «date» with your kids.

Crap. I don’t know what to give this place. I’m hovering between 2 and 3 stars. For starters — I was quite confused on where to go, how to order, etc. It seems a little backwards, but whatever, not that big of a deal — I figured it out. I ordered the Thai Peanut Chicken bagel sandwich — there was nothing grilled or chicken like about the disgusting and gelatinous thing that graced my bagel. Pretty sure that can’t be called chicken. I will say, the rest of the ingredients were delightful. Crisp lettuce, cucumbers and sprouts. The cream cheese, bagel and spicy peanut sauce were lovely. I might request this sandwich with sliced turkey in the future. I was with my daughter so I ordered the trio hoping to share with her. Unfortunately she wasn’t interested. The tomato basil soup was so ridiculously thick and stayed annoyingly hot. I ended up taking it home and re-​purposing it as pasta for my daughters lunch today. It was excellent for that.
Finally, the dining area of this place is quite clean — the bathrooms, however, are disgusting. They really need a professional wipe down. Service was fine enough. One of the employees was incredibly loud and unprofessional — talking about smoking two packs of cigarettes or something odd. I want to give this place another go — I’ve been to a Bruegger’s before and had a much nicer experience. While I’m in no hurry to head back to this one, I’m sure I will give it another shot in the future.

The service was extremely slow when we last visited. Also, the floor was dirty and sticky and there were flies flying around the restaurant. We contemplated leaving before we even ordered, but decided to stay. The bagels were ok, but not great.

Bruegger’s. Classic. Solid. Rarely lets ya down. Had a bagel sandwich here yesterday, and it was might good. I’m not sure how much I am a fan of the spreads they put on some of the sandwiches, they were interesting and not untasty, just uncertain if it’s my preference. Good coffee here, too. Great in a pinch.

Bruegger’s Bagels was hopping on a recent Saturday morning. My husband and I stopped in after doing a 5K, thinking we’d grab a quick bite, to find they were bursting at the seams. Apparently the people of «The 5 – 0’s» really like this place.
I got the sundried tomato and basil /​egg combo bagel (on a fresh Parmesan Asiago bagel) — and it was delicious. Everything was made to order. The guy at the counter was a little grumpy that I asked for an additional 6 rosemary /​olive oil bagels to go (in his defense, there was a line backing up, but the gal who made my bagel sandwich didn’t ask if I wanted anything else). However, that was the least of my worries.
Add an iced coffee to the mix and you’ve got one heck of a refueling breakfast that gives you some bang for your buck. BTW — the rosemary /​olive oil bagels are EXCELLENT!
Overall, we’ll be stopping here again for sure.

This place is great– and it is right next to the best coffee shop in town.
The bagels are great– but everyone has different tastes for what they like. They are pretty quick about making your food. The prices are pretty reasonable and its a great place to stop and get a snack between meals.
We stop here and get a dozen bagels everytime we leave town because my husband is in the Army and we never seem to live near a bagel shop… so we ALWAYS stock up. I do wish, however that this company would ship bagels via online orders… that would be amazing and I’d never by bagels from anywhere else!

In the interest of full disclosure I moved here from New York so I have abnormally high bagel standards.
I was hopeful that the presence of a bagel store in Oconomowoc would meet my bagel consumption needs, but I was wrong. I found the bagels at Brueggers to be excessively soft. They lacked the hard outer crust that a good bagel must have and were very small. My greatest criticism is the absence of «toppings» on their bagels. A good everything bagel is covered in salt crystals, garlic, onions, etc. The everything bagel at Bruegger’s is sparsely populated by a few ingredients. Very disappointing.
Service is quick and friendly. Athmosphere is a bit to franchisey for me, but it isn’t too bad.

Reliable, fresh bagels. The outside crust can be a bit chewy, but they’re still delicious.
We often pick up a bunch of bagels and some cream cheese before a long car ride or a bagel sandwich for a quick lunch.

Good bagel shop. We tend to go on Wednesdays when they have ½ price baker’s dozen deals. I’ve had a few employees not know what they are doing, but most of the time, they are on the ball. (Ashley is especially cool.)